Note 10+ order status "kept in hold "


    Hi so I order my Note 10 plus  on Friday  23 and my order  status says  kept in hold because  the first time the payment  didn't go through  but I call and they got the payment already from my bank  but they told me in the system is still not reflected so Now what when does t mobile system update the payment .it's so annoying am to the point that I don't know and T mobile is not that helpful 

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      • terracotta333



        I Hope that this could help you somehow. Please take time to review and what to expect when we encounter this kind order issue.

        check how we can track our orders as well.



        We may Check/Track our Orders Via:

        My T-Mobile

        1. Click PHONE from the top menu.
        2. Click Order Status > Check Order Status.
        3. Follow the on-screen instructions to check order status or track shipping.


        T-Mobile app

        1. Open the app.
        2. Scroll to and tap Track shipment to get the latest update on the location of the package.



        Thanks =)

        • tmo_mike_c

          Re: Note 10+ order status "kept in hold "



          I know it's been a few days, but have you checked the status of your order recently? We'd like to know if that status changed. Thanks.