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All of these device insurance companies are terrible! In most cases, they are hoping that the person is just happy to have a working device.
Reach out to T-Force through Facebook or Twitter about the lack of loyalty and issues with your replacement device.
That’s exactly how my son would rectify such a situation as you stated... send people broken merchandise or send wrong items on purpose....and he’s 5 years old In 1st Grade.
I never get insurance for my phones due to problems like this. Sounds like too much of a hassle for me. I would rather just waste hundreds of dollars purchasing another phone then to get insurance.... but for the past several years I have been holding on to my out of date devices.... still have my Samsung note 3 and my Samsung Avant...lol.... not planning on getting nothing until these ridiculous prices of phones begin to decline. .... $1,000+ for a new phone.... yeah right.... I’m not sure who set this standard for $thousand dollar phones.... sorry, but I’m not buying..... I am not the one that need to keep up with the Jones’s....