Hey there! I'm not sure of any recent changes that would've automatically been made by us but can you try the follow steps to disable the pager notifications?
- Dial 123 and press Send.
- Press the Star * key to access the main menu.
- Press 4 to access the Mailbox Options menu.
- Press 2 to access the Pager Notification menu.
- Turn off: Press 3.
Thanks for your reply. For some reason, I don't have an option 2. Option 1 is Group Lists, Option 3 is Playback Options, etc, but there is no option 2. I have an iPhone XR, I don't know if that's significant because of the visual voicemail or something.
There must be another mailbox I could be switched to that is compatible with visual voicemail.
Gosh, I'm so sorry. I went back to our internal documentation and I didn't see where it called out that customer's who have been upgraded to our new voicemail platform no longer have the option to turn off the pager/text notifications. There isn't a way to revert back to the old voicemail platform, but I will most definitely pass this request along.