Tell us what make and model of phone you were using. It sounds as if it's getting too hot and shutting itself off. video and screen time really put a taxation on battery and hardware and really increases heat generation.
As far as the voicemails go I can't really answer that. If you didn't have voicemails before it shut off but you did afterwards that doesn't make much sense to me either.
Hey there! Have you been able to get this resolved?
Otherwise, can you answer the questions above and we'll go from there!
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