After 15 years of being a loyal customer with flawless pay history, due to the reception problems around my new home I had no choice but to look for other options so, I have decided to give AT&T a shot. On August 20, 2018 I've called the customer service, explained the situation and cancelled my service. I asked her what my final balance was and made the payment over the phone and I was assured many times by the rep that the account was closed and there were no more pending charges, Since I had no contract with t mobile or equipment from t mobile, I have paid what I was told and moved on. Of course I have all my credit card statements to prove each and every payment made. Since then I have received no e-bills like I usually did every month, no emails, no phone calls or a paper bill from t mobile, not to mention my credit card they had on file. Done deal, so I thought until my credit monitoring service alerted me in the middle of the night informing me that I was sent to Amsher collection agency by t mobile. I am a 50 year old man with flawless credit history, never ever in my life had a collection account on my credit and I can not describe how frustrated and disappointed I am with t mobile at this point. I am hoping some one here could help me fix this mistake and get my file pulled out of collection agency today. Thank you for your help...
You can try to work with T-Mobile's finance department however usually when an account is sent to a collections agency that agency has bought the debt from T-Mobile and will try to recoup that debt from the customer.
You can also file a dispute with the credit bureaus as you try to work with T-Mobile and the collection agency.
also this is a user to user or customer forum. No one here including T-Mobile employees has any access to your account. You would have to speak with T-Mobile through social media or by calling direct.
Manage your T-Mobile account