Cannot Get Into Account


    I recently bought a new phone for my prepaid plan. The store helped me set it up, but now I need to re-enroll in auto pay. When I try to login to my account on the TMobile page I get a message that says "we have run into an issue when linking this number to the profile". I tried calling the number they suggested but I cannot get ahold of a real person and not being able to get into your account is not an option on the automated system. Please let me know how I can get into my account, thanks.

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