I'm hoping TMobile or a user can provide me some answers, as no one has been able to so far...
I'm an avid dumb phone user. I've happily had a nokia 3310 3G (a phone which came out in 2017), factory unlocked, purchased at best buy in the USA in 2018, working fine for over a year. In mid october of this year, my phone stopped receiving incoming texts. Calls in and out, and text messages out, all work fine. Since texts are half of what I use my phone for, this is a big issue to me.
To try to resolve this issue, Tmobile sent me a new sim card - no dice. I cleared the memory on the phone. I reset my phone, no dice. I switched my sim into a different 3310 3G device I have for emergencies - still no incoming texts. I made sure my IMEI was registered with tmobile. I checked my coverage with TMobile--according to them, I'm still in an area with great 2G, 3G coverage. At this point, tmobile said that was all they could do with me and suggested I call nokia. Nokia told me that this was not a common problem, and that if I had done a factory reset and it still did not work, then there was nothing they could do and suggested I check the warranty with the vendor. Of course if the individual device was the problem, I'd happily buy a new 3310 (they are only $60!), but I've had the same problem repeat exactly on two phones, and by now I'm skeptical that it's the device.
All I would like is a straight answer--Does Tmobile no longer support sms for unlocked phones from non-tmobile brands? Is this something specific to Nokia, or to 3310's?
Thank you for taking the time to read this.... I don't really mind what the outcome is, as long as I'm not stuck in a loop of trying to purchase a new device that wouldn't work in the first place.