Woke up to a Red Battery Light on my 4G Home Internet Gateway. It has worked fine for almost a year now. I understand there was a software update last night and can’t help but thing they are related.
Anyone else?
","body@stringLength":"238","rawBody":"Woke up to a Red Battery Light on my 4G Home Internet Gateway. It has worked fine for almost a year now. I understand there was a software update last night and can’t help but thing they are related.
Anyone else?
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It has worked fine for almost a year now. I understand there was a software update last night and can’t help but thing they are related....","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTIyMDc3LDEyMjA3Nw","node":{"__ref":"ForumReplyMessage:message:122077"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTIyMDc3LDEyMjA3Ng","node":{"__ref":"ForumReplyMessage:message:122076"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTIyMDc3LDEyMjA3NQ","node":{"__ref":"ForumReplyMessage:message:122075"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTIyMDc3LDEyMjA3NA","node":{"__ref":"ForumReplyMessage:message:122074"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTIyMDc3LDEyMjA3Mw","node":{"__ref":"ForumReplyMessage:message:122073"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTIyMDc3LDEyMjA3Mg","node":{"__ref":"ForumReplyMessage:message:122072"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTIyMDc3LDEyMjA3MQ","node":{"__ref":"ForumReplyMessage:message:122071"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTIyMDc3LDEyMjA3MA","node":{"__ref":"ForumReplyMessage:message:122070"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTIyMDc3LDEyMjA2OQ","node":{"__ref":"ForumReplyMessage:message:122069"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTIyMDc3LDEyMjA2OA","node":{"__ref":"ForumReplyMessage:message:122068"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTIyMDc3LDEyMjA2OA","hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:122034":{"__typename":"Conversation","id":"conversation:122034","solved":false,"topic":{"__ref":"ForumTopicMessage:message:122034"},"lastPostingActivityTime":"2022-04-17T09:10:50.000-07:00","lastPostTime":"2022-04-17T09:10:50.000-07:00","unreadReplyCount":43,"isSubscribed":false},"ModerationData:moderation_data:122034":{"__typename":"ModerationData","id":"moderation_data:122034","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:122034_1":{"__typename":"Revision","id":"revision:122034_1","lastEditTime":"2021-11-21T06:58:51.000-08:00"},"CachedAsset:theme:customTheme1-1737018509233":{"__typename":"CachedAsset","id":"theme:customTheme1-1737018509233","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Anyone else wake up to a Red Battery Light on their LTE Home Internet Gateway this morning 11/21/21?","moderationData":{"__ref":"ModerationData:moderation_data:122077"},"body":"Similar thing happened to me today, but my phone won’t even turn on. I have a big, red, rectangular battery icon in the center of the screen, and when I press the power button, the LG logo comes up as if it’s turning on, then nothing. Back to the red battery icon.
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kennyc wrote:\t…..I checked on 5G availability over the last few days and my address is now on the available list….so….I ordered the 5G gateway and will remove/return the LTE gateway once the 5G arrives and proves to work well/better….
\t\t
p.s. T-Mobile seems to be moving to the newer gateway and will likely discontinue the lte gateway at some point….figure I might as well go there even if the switch-over will be a PITA for reconnecting all my wifi computers and devices….
\t
I also had the LTE and the same problem with the battery. I called to see if I could get a new battery, instead the sent out the 5G gateway. Found out if you unplug the 5G gateway you lose connection to the internet. Not sure what good the battery is. Been reading other comments about the 5G gateway and the battery issue, so in my opinion the 5G gateway isn’t much good if the power goes off because the battery doesn’t work anyway.
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I’ve been using the new 5G Home Internet Gateway for about a week now and it’s amazingly better. Speed is excellent -- beyond my expectations. I canceled and shipped the 4G Gateway device back to T-Mo as of yesterday.
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Still doing this after a month. Not happy. This was a great setup then they screwed it up.
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"92","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-12-09T04:09:14.000-08:00","lastPublishTime":"2021-12-09T04:09:14.000-08:00","metrics":{"__typename":"MessageMetrics","views":24},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:home-business-internet/community:xjbgt85279board:troubleshooting/message:122034/message:122072","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:122071":{"__typename":"ModerationData","id":"moderation_data:122071","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:122071":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:50320"},"id":"message:122071","revisionNum":1,"uid":122071,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:troubleshooting"},"parent":{"__ref":"ForumTopicMessage:message:122034"},"conversation":{"__ref":"Conversation:conversation:122034"},"subject":"Re: Anyone else wake up to a Red Battery Light on their LTE Home Internet Gateway this morning 11/21/21?","moderationData":{"__ref":"ModerationData:moderation_data:122071"},"body":"
I got my 5G Home Internet Gateway today….. WOW! Huge difference in speed...typically this time of day I’m lucky to get 5 mbps …. it’s running well over 250 mbps….
We’ll see if it holds over the next week or so and then it’s bye-bye LTE Gateway.
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\t
Excellent! I’m hoping for the same…. my 5G gateway arrives tomorrow…. Not from this screwup, but because I was able (after a year of trying) to order it at my location… I will verify that it works properly then cancel/return the 4G gateway
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