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  • 23 December 2022
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I accidentally hid my network does anyone where how i can find it

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Best answer by iTinkeralot 23 December 2022, 16:29

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Userlevel 7
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Did you look under the bed? 😎 If you know the name you just enter the name and the pass phrase and you will be connected. If you don’t remember the SSID/Name of the network then you can reset the gateway to factory default and set it up again. 

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How do i do the factory reset

Userlevel 7
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Which gateway do you have? The Sagemcon which is black OR the Arcadyan gateway which is the one just prior to that one? 

Usually it is using the hole on the gateway close to the SIM card holder. 

Userlevel 7
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I believe its the first one

Userlevel 7
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Userlevel 7
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Sagemcon Gateway Reset by the SIM card holder.

Before you do reset if you know your IP address you can log into the router and re-enable the broadcast to be visible. 

Userlevel 7
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That is sort of a chicken and egg game there. If you can’t see the network, you can't get logged in to get an IP address and even if you know your IP address that you “had” that does not help. If the T-Mobile home internet mobile application can’t connect to the hidden network that you don’t see or know the name or passphrase well you are out of luck. Just have to start over by doing a factory reset. Hopefully the T-Mobile home internet mobile application will play ball and connect. It seems to only play nice on an Android and likes to play games with an Apple iOS device. Well, it seems to want to just ask you to setup the gateway for the most part. At least on my iPhone 12 Pro it is pretty much a near useless mobile application due to its poor functionality.

Userlevel 4
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With others stating how you can reset it, I’m going to ask How do you accidently hide your Network?

 

Today Is The Tomorrow You Worried about Yesterday

Userlevel 7
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I would suggest that maybe the network was hidden by mistake maybe or hidden and the information about the network name and passphrase was not recorded. Either way it is possible. The mobile application has the switch which possibly could be flipped by accident and then the save is done. If a user is not familiar with the tech that might not register. At any rate what is done is done. The best and least intrusive path is to reset the admin pass phrase to default, assuming it works, and then login and correct the mistake. 

Life happens and we just have to move along. 

Userlevel 6
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It's an easy mistake to make. During setup on the app, the screen appears with the “Hidden” slide switch and the Save button enabled. The default during setup is actually NOT hidden, but that screen in the app tries to get you to change that value.

Very confusing indeed. I fell for it the first time until I realized what I had done and used the app to reverse the action.

Of course, a hard reset will do the same thing, but you will run right back into that setup issue on the app. When that page appears, just ignore it. You should be able to connect to WiFi and see the SSID advertised on your phone.

Userlevel 7
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That is interesting and a good point bocaboy2591. I have the Nokia and of course I used the web GUI to  to the bulk of the setup as I don’t care much for using mobile applications for such tasks. T-Mobile can try to convince users they will love the mobile application but I must beg to differ. It is horrid on an iPhone for use. It is flakey and seldom wants to allow admin login. 

I get that hiding the network SSID is a good security practice but for new users that have not experienced the 5G cellular gateway setup that should be reserved as an advanced setup item. It is easy to make mistakes with an unfamiliar application especially for users that are not tech savvy. 

Userlevel 6
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I don't want to go too far off-topic about hiding SSIDs, but it's a false sense of security to hide one. Any good hacker can see any SSID, hidden or not. It will probably keep the teenager next door off your network, but really not much else.

Userlevel 7
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I agree, just because it is “hidden” does not mean it is not there. It just makes it maybe a little less of at target. A determined thief will go where they want to.

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