High-Speed Internet Gateway does not work with some apps on T-mobile Home Wifi Internet

Hey. So I just got my 5G LTE Gateway for the T-Mobile home internet (on a Business plan) and ran into the same issue (couldn’t access any streaming service). 
 

I called 611 and was transferred 3 times before ending up at an internet specialist. He was able to determine that there was a content filter (that was automatically applied due to the plan being a business plan) that prevented access to websites that T-Mobile considered to be non-business essential (like Netflix, HBO, Hulu, Crunchyroll, Funimation, etc.). He disabled the content filter, synced the equipment and bam. Now all streaming services work, as well as online/multiplayer gaming (XBOX, PLAYSTATION, PC, etc.). 
 

So it’s a heck of a lot easier than worrying about DNS signals and IPV4 or IPV6 or adding a VPN. Just call and have the content filter removed. 

so. although i was not able to read all the comments, it sounds like we are all experiencing somewhat of the same thing.   I went from xfinity to tmobile because it was cheaper but notice that the performance to be less than.  I am finding that i cannot go to certain sites that i have been using it just locks up constantly.   So, I would have to go to my incognito mode on google chrome and it would work.  I notice that when i am watching a movie or show on my computer it lags.. buffers.. and sometimes i have to get out of it and come back in in order to get it streaming again.  I mean from day one that the router was plugged and set. I just havent had time to get some help on it. But honestly i dont think they can do anything about it.      I may be returning to Xfinity.

Prime Video works on my LG TV, and iOS devices but not on Apple TV after switching to TMobile Home Internet.  Really strange.

I’m glad I found this thread. I’m having the same issue. This seems like too much work so I’ll be switching back to cable since it is luckily available for my area. I’ll give T-Mobile a try in another year and hopefully some kinks will be worked out.

I got Prime to work thru my Roku so it may have something to do with Samsung Prime App?

Wifi99 wrote:

I just got T-mobile internet, and Ethernet is connected to my Samsung TV, but for some reason, Amazon Prime doesn’t work. Can anyone help?

Same here, I came looking for people who had issues with Amazon Prime not working but my TV is also Samsung. Everything else works find spent hour on phone with TechSupport said new 5g tower just finished he did some update now everything flies except for Prime. Netflix has always worked flawless even when having issues with internet. Someone please help I am not real technical but can try anything T internet is almost perfect for me just need some help.

I just got T-mobile internet, and Ethernet is connected to my Samsung TV, but for some reason, Amazon Prime doesn’t work. Can anyone help?

The DNS is not the greatest but does work with a router between the Trashcan and your home network.

Very important that you turn off ALL DEVICES after setup and restart in this order…

ALL DEVICES ON THE NETWORK NEED TO BE SET TO AUTO DNS

Trashcan (takes along time to fully boot give it 10 mins)

Now your router (same thing give it time to fully boot)

Now you can start all other devices on the network

This way they pull all the new DNS info into the devices. If this is not completed in this order your devices will have all kinds of different DNS settings.

Router Setup

factory reset

setup WAN

setup lan

setup IPv6

Now you can either disable or run Pass-through if your router has this option both work

The Passthrough option will give you IPv6 verification on ipv6-test.com

Once complete restart the network as described at the beginning

Yes I had problems with web sites not loading Amazon was one now it loads every time. I have found that the Trashcan’s web interface is better than using the crappy app but it very slow at loading the info so it seems like it’s not online or loading. Give it more time… It seems that the T-Mobile branding has slowed the device interface to a crawl too. Last thing Thanks T-Mobile for turning your subscribers into your beta testers for this device!

Thank you.
I will have to look into it.

As it stands my router behaves more like a switch. The T-mobile Gateway still handles DNS and routing functions. I am still able to set other devices (PC,s and Consoles) manually to use other DNS and they work.

With T-mobile DNS I have​​ more problems like frequent disconnects so I have to set google DNS instead individually with everything. It really improved stability for me. Cloudflare also seems to be causing issues on 0.0.0.0​​​​​

Funny thing about the router I use Linksys EA9500 once set into bridge mode you can never log back into it unless you reset it or find the IP that was assigned to it by default after being put into bridge mode.

So as​​​​​​​ it stands, with T-mobile router handling all the data and not having any advanced user options, I can not see a network map of my devices and I am unable to go back into the router settings to tinker until I find the IP T-mobile assigned to it. (unless i perform a hard reset). Luckily I had my SSID and passwords already set up on my bridged router how I wanted before doing the switch so I don’t have to go back in to tinker.

I have tried an equally high end router of last generation (wifi5) at my fiancees place, and I may swap with that one. That one is also set in AP mode, but with her comcast box. It has a lot more options for granular control. TP-Link AC4000 i think it was, tri band mu-mimo as well. 300mbps typical wifi download max throughput in real world scenario.

If there is one thing I learned about routers over the years, never ever buy a cheap one, and never ever buy the ones that try to make it easy out of the box. They remove too many features.

I just wish T-mobile sold a gateway and router separately so we could just use the gateway as a simple modem. That would be IDEAL!!!

Check this out, see if it solves your issue