Having issue with the internet? Seek and provide help here.
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I have two older Dell Latitude laptops that have both been upgraded with SSID hard drives. However, one of them, my wife’s, doesn’t show the TMobile network on the list of networks. It only uses 5mghz. But, doesn’t show up on any of the three settings: Automatic, 5 or 2.4.Looks like from a YouTube video that the older TMobile Gateway allowed you to make changes so it would work. But, the newer one only works through the phone app.Any ideas?Thanks. Marksolow@gmail.com
I have two Dell laptops, one is on Windows 11 and the other is a bit older and can only go to Windows 10. I bought a new Tmobile 5G gateway. The newer Dell sees both Wifi names (2.4GHaz and 5GHtz). No problem. The other Dell running Windows 10 doesn’t see either Wife Channel. I have tried everything: new Bios, manual entry of the names and specs, I’m at the end of possible resources to fix this. Dell blames the Gateway. T-Mobile blames Dell.
Technology can improve our daily lives and can also complicate them. Going forward at times, can result in going backwards. "If it isn't broke, leave it alone". Touch tone Old technology has a preprogrammed "tone" established, allowing a connection to be heard and passed through with correct information. Newer technology uses thousands of tones associated with 0-9 computer screen connections. " if you would like to receive this call pres 1", by pressing 1, this tone must connect with the exact receiving tone as the outgoing tone. If the tones do not exactly match, you may find yourself pressing "Beethoven" vs "Motzart". Your call will not connect if your note does not match the receiving note. How do companies address this issue? After several agents pass the buck, hang up on you and you finally manage an agent without preprogrammed bot mentality, you will discover a claim to their technicians will be processed for further review. Usually a 3 day or week process. A kind agent wil
Exceptional Customer Service Experience from JAKE MACIAS a El Paso Zaragoza store T-Mobile Associate.I recently had the pleasure of interacting with Jake Macias a T-Mobile associate who went above and beyond to assist me with my sim card issue. I am writing this review to express my gratitude and highlight the exceptional customer service I received.From the very beginning, Mr Macias displayed a genuine desire to help me. His friendly and approachable demeanor instantly put me at ease, making the overall experience highly enjoyable. He listened attentively to my issue and provided clear and concise instructions, ensuring that I fully understood the resolution process as he was working the issue.Jake demonstrated remarkable patience in troubleshooting and resolving the technical issue that I encountered. He went through each step, ensuring that I understood the process and making certain that the problem was fully addressed. His commitment to finding a solution was commendable, and his
The entire time I’ve had Gateway, I’ve been able to disconnect devices, ie., my son’s consoles when it is time to stop playing. Now I cannot. There are only a few devices I can turn off/on. I have already uninstlle/reinstalled the app, turned off gateway and turned it back on. Still can’t disconnect the game consoles from the devices list.
I have had t mobile almost a year no issues. Monday morning the signal went weak and has been since. No bad weather no power surges. They sent new gateway nothing changed. I moved it to every spot the app shows is a good place nothing. Now they are sending new sims card but I asked IT people they said rare that this is issue I work from home it’s so slow and freezes constantly. Can’t get tv I stream and my ring cameras don’t work. Any ideas I don’t want to change but will
T-Mobile internet speeds decreasing - it is getting so bad that any streaming on TVs involves buffering and spinning arrows. Something has changed. For the first year or so, service and speeds were great. Now it’s down to this…I’ll be calling T Mobile Home Internet this week ti try a number of solutions I have read about in other posts like this on here.
I recently got the T-Mobile home internet wireless gateway. My connection to the tower is very good to excellent. Download and upload speeds are great 40-50+ both directions! problem is, it randomly stops providing internet. Meaning, shows will be streaming at length with great speed and then boom. Dead stop. Jump on my mobile device and hit speed test on google, no internet access. I’m still connected to the device, the device is showing connected to the tower with great signal strength, it just seems to stop providing data.Sometimes it starts working again after 30 seconds, then maybe 15 minutes, then maybe I have to go and physically power cycle it. After said time when it does start working again, speeds are great, but the random downtime’s for no reason are puzzling and frustrating.is it just not reliable yet as it has been referred to as a “pilot” service?
We jumped on home internet service as soon as we heard about it. For a long time now, Comcast has been the only choice in Baltimore City and it feels like they squeeze city residents to subsidize lower prices for their customers in the counties where they have competition. Our current Comcast bill is just over $100 per month with their most basic service, a bundled Internet + TV. We don’t even use the TV service but they wouldn’t give us a plan with just internet service. This costs us about $110/month. I can plug my brother’s address (he has VZ Fios) in on the Comcast website and get offers for $39.99/month. I’ve been looking for a way to break free of Comcast for years now so I want to love this service but it’s just not measuring up.We had one of the mobile internet gateways delivered on 3/9. I started testing it immediately and was consistently getting speeds well over 300Mbps down on the first floor of my house. I even hit above 400Mbps a few times. So I went ahead and put that g
If you have recently been experiencing your gateway consistently restarting on its own, I have figured the hard way after replacing the gateway 2x, SIM card & power cord replaced 1X, factory resets and full replacement provided by a local store that the 1 thing I had not tried was changing my Network passwords and that did the trick. I know it is a pain, but worth it!
So I’m a Magenta Max customer and mostly happy with my service. We live in a town where the 5G can be very strong depending on time of day/which part of town you’re in. So I started considering switching my home internet to T-Mobile’s 5G Home Internet, and did some research. I turned off my phone’s wifi to run speed tests on my phone’s 5G data from inside my home. It varies a TON depending on the room and the time of day. I’ve seen download speeds as high as 300+ and upload speeds of about 6-8 (at the times you’d expect… late night or early morning) but as low as 6Mbps for downloads and 1 for uploads (during peak times). That lower number concerned me as I work from home during the day, participating in a lot of mandatory video calls. I can’t have my internet just disappear during peak work hours. A great price for home internet won’t matter if I lose my job because I can’t stay online on a Thursday afternoon. So I went to a T-Mobile outlet to ask an employee about it. The kid told me
Hello everyone, a few days ago my mother sent me a large file video. When the video was sent to me, it was sent as a link and not just a video. I am unable to do anything with the video other than view/play it, I can’t even download it. The main issue I am having is that the link says, “Large file available, click to Download/Play. This link will be publicly accessible by anyone for the next 3 days.” I am concerned about the “publicly accessible” part.I would like to point out that she has a Google Pixel and I have an iPhone 14. It was sent through RCS. It was NOT sent as a Google photo link, I tested that out and it looked different then this link. This link says it is a T-Mobile created link and not a Google photo link.Has this happened to anyone? Is the video truly publicly accessible or would someone need to have access to the link technically to view it? Please help!!
Hi all. I'm wondering if anyone else has had a similar issue. My unit is up on a second floor window. Constant five bars and I am not far from a 5g tower. But ever since I separated the bands (2.4ghz vs 5ghz) so I could live a smart Google home life again, my unit has been crashing. I've called in and done several factory resets. Most of which did not help up until I did a factory reset on my end and the expert did one as well on their end? Or at least that's what I was told? Anyway, it worked great up until I separated the bands about 24 hours later. I only reconnected a few smart devices and went to bed. This morning, I'm back to where I started with 5 signal bars and no internet connection. I'm chatting with a tmobile expert right now and we're troubleshooting it. I guess I'm getting a replacement in two days, but I'm hesitantly optimistic. Anyone else have a similar experience and solutions? Would adding a router help at all for what I'm guessing is a bandwidth issue?
My wireless router keeps getting messages from cash app. I do not use cashapp.I vaguely remember setting it up once...? Obviously someone is using the number on my router for cashapp. I get at least one message a day. I just noticed it was happening & there are hundreds of messages. I dont notice anything coming out of my bank account but wondered if i am paying for this with my $50/month fee but not getting the "rewards" ?My service is terrible and I can only get 2 barsAnyone else have these messages or any idea what's happening?
My system seems to be working fine in that all of the devices on my home network seem to be able to access the internet. That said, I am unable to access my home router from my laptop, both devices are connected to the T-Mobile gateway via ethernet cables. I can ping the router from my laptop, however, when I try to access the router via a web browser by entering the IP Address, I can’t make a connection. Additionally, I am unable to see any of my home networked devices from my laptop. My home router is using 192.168.12.104 ad its IP Address. My laptop’s IP Address is: 192.168.12.236 and the DNS Server is 192.168.12.1.I suspect that the issue has something to do with how the home router is configured and that the new T-Mobile gateway is somehow configured differently than the previous cable modem. My entire house is hardwired with ethernet cables and connected to centralized routers and switches. The primary router connects all of the wired (ethernet) and wireless (WIFI) devices
Fact pattern:Over a year ago I terminated T-mobile home internet when I moved and service was not available Last week I was informed that service was now available in my area Activated new tower Saturday, was told then that I would have to wait 24 hours to add this new line to any existing online accounts Today, 45 minutes into a call and still no way to add the “new” account to an already existing account. The old phone number is not recognized, the new phone number is stating it is not a T-mobile number. The representatives have tried to reset my password, get me a new email address, and on and on. They do not know that they have any other options but are “escalating”.Anyone have a resolve here? Reason for my call was that I got a bill today for $50 when it should be $30 with paperless billing and auto pay. They cannot answer the question as to why.
Internet was barely moving this morning, found an odd fixI tried to use the internet this morning, it was barely working.I rebooted the tmobile router, no changeI rebooted my PC, no changeWhile rechecking the tmobile router, I noted messages on LCD. I read and deleted them and forgot to reboot the router again. I did a speed check and it fixed the connection. Its a odd item to delete messages and fix the issue. But I worked in IT and have found odd items can fix issues at times (programing issues). So thus posting and hoping a T-mobile tech will take note of this possible fix.
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