Troubleshooting

Having issue with the internet? Seek and provide help here.

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  • 8,852 Replies

1690 Discussions

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Ydnis56First activity
posted in Troubleshooting

Fantastic home Internet service

I finally made the switch to T Mobile home internet recently!  One problem with my former Internet provider became apparent when I moved to a new town and my zoom calls were being interrupted with poor service on WiFi. Being with T-Mobile has solved the problem! Our zoom calls are smooth without any interruptions of service, and our television is clearer and also has no interruption of service. And to top it off we’re now paying less every month for our internet service! Trust me I do not work at T-Mobile or know anyone that works there. I just wanted to say something positive about them. Their team is very helpful on the phone, upon sign up we had many of our questions answered and any issues taken care of immediately. It was so refreshing to actually be able to speak to a person instead of an automated system. So thank you T-Mobile keep up the good work, and hopefully I can resolve this problem with some texts not being received. I will contact someone and I’m sure they will solve th

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1 year ago
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barbequeFirst activity
asked in Troubleshooting

Limited upload speed on my 5g nokia gateway

upon streaming to twitch I notice something. I can upload too twitch at 10mb with my cable internet provider but when I do the same with my 5g gateway I can only upload at 6mb. My speed tests show my upload for 5g is 70mb. My upload for my cable internet provider is 24mb. On tmobile I get these results from testing the servers I am ingesting my stream too. This is confirmed with other twitch streamers using home 5g home internet gateway to stream. Here is the pics of the speed test between tmobile and cable provider.  Tmobile is not going past the 6mb as seen in the test results. Cable internet is doing the full 10mb. Any help would be great. Is this network being throttle on 5g gateway. Thanks guys. Other then this the rest of the 5g high speed gateway has been working great! My speeds for download at 600 to 800mb and upload goes between 70 to 80mb. Pings are from 25 to 30ms and my signal to the tower is -78db on 4g and -74db on 5g which shows 4 bars of signal. Any help would be great

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1 year ago
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havenFirst activity
asked in Troubleshooting

4g vs 5g with Home Internet

Questions regarding Home Internet Gateway… How can I tell if the gateway is connected to a 4g or 5g signal? Is there a way to restrict the gateway to use only 4g?Like many others, I have problems with random disconnects.  5g service is inconsistent in my area, and I wonder if that contributes to the disconnects.  To test that theory, I would like to limit the gateway to 4g only.

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1 year ago
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Alex123456First activity
posted in Troubleshooting

Spam messages on tiny gateway display

My T-mobile gateway is displaying a spam message “verifying” my payment of $610 for something or other.  It was kind of surprising to see this message in the little round display at the top of the gateway.  Does it have a SIM inside and a telephone number that can receive text messages like a cell phone?

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1 year ago
AlexanderB92
AlexanderB92First activity
posted in Troubleshooting

Does anyone find TMHI’s Privacy Policy concerning and use a VPN?

I use a Linksys WRT3200ACM with ExpressVPNs router app on it. And also on my mobile data with their apps I find what T-Mobile does with our data and what they collect to be quite invasive. Anyone else feel this way? 

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AlexanderB92
1 year ago
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BiosysmedFirst activity
asked in Troubleshooting

5G internet challenges

I’ve been testing the service and have been disappointed by a few things. First, the router never went to 5G. The display indicated 4G only. I had consistent Very Good signal but download speeds hovered around 15 Mbps. Second, I couldn’t find ways to access any network settings on the router beyond the very basics like network name and password. I have an AirPort Extreme I want to use and I can’t even turn off the wifi on the t mobile router! With all that, I do t think I’m the intended audience for this service but thought I’d share in case there are solutions to my challenges. Thanks!

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1 year ago
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Den_in_USASpeaker
posted in Troubleshooting

Latest Gateway Firmware Discussion

Seems like for the NOK 5g21 gateway, as of today, the firmware number is 1.2003.03.0168.If and when a newer version is released, please provide the version that is out.Thanks!

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1 year ago
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MrgolfFirst activity
asked in Troubleshooting

N71 Or N41

Why do i have to reboot the gateway Nokia to get N41? its a lot fast than the N71.

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1 year ago
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N2ballroyFirst activity
asked in Troubleshooting

youtube tv quality issues with tmobile home internet

Poor youtube tv quality issues with tmobile home internet.My t-mobile internet speed is just a fast and reliable as my old cable ISP, bit my youtube tv played via fire stick 4k is very poor compared to my cable ISP

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1 year ago
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TrueGangsta216First activity
asked in Troubleshooting

cod

I was wondering if anyone else uses the tmobile internet to play call of duty. Trying to figure out why I lag so much. If anyone can help me on what they do. Email me at  wrightm26@yahoo.com

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1 year ago
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SkinnySkierFirst activity
asked in Troubleshooting

Seems odd that my home internet upload is much higher than download speed. Does that indicate a problem?

New to Tmobile 5g home internet.  Have the black gateway and getting 4bars.  Think the tower is within sight of our house.  Speedtest download speeds about 32-35 mbps.  Upload speeds are closer to 70.  That seems odd to me.  Does that indicate there is a problem?

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1 year ago
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oweoweFirst activity
posted in Troubleshooting

Arcadyan KVD21 Gateway 1.00.16

I recently joined T-mobile 5G Home Internet with Arcadyan KVD21 Gateway provided. When I woke up this morning, I saw the firmware has been updated to 1.00.16 which is not shown on T-mobile Website. My first impression is the Internet connection speed seems faster. (Fast.com can be 500M+ bps. Speedtest can be 450M+ bps)Does anybody get the same version as mine? Just wonder what features are included. 

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1 year ago
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pastorsuryaFirst activity
asked in Troubleshooting

frequent disconnections

It literally sucks!I have rebooted the device over 20 times. It works okay for about 30 mins or so after rebooting then, again it disconnects. My job requires me to search and research on the net but it is badly affecting my work.I feel cheated. I gave up spectrum hoping tmobile 5g was better but I am already regretting. They should NOT CHARGE me until they fix the issue.I have been a T-Mobile customer since 2011 and have brought in literally over 10 of my family members/relatives to them. Last week I ordered homeinternet and I received the device on Tuesday (two days ago). Its my second day of work on the internet and have not been able to do even one tenth of my regular work. That means I lost my productivity ! Who is going to pay for it? Why promise something you can’t deliver! It truly sucks.

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1 year ago
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Joe DFirst activity
asked in Troubleshooting

Mirroring ipad to roku tv over t-mobile internet

Just set up my new T-Mobile internet.  Speed is really good.  Have both my iPad and my sharp-roku tv using the T-Mobile internet.  However, I cannot mirror my iPad onto the (Roku) tv.  When I switched back to my cable service internet on both the iPad and the (Roku) tv I was able to mirror the iPad.  But when I went back to using the T-Mobile internet on both the Roku tv and the iPad  I once again could not mirror the iPad onto the Roku tv.  Is there something else I need to do to be able to mirror my iPad onto the Roku tv using the T-Mobile internet?

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1 year ago
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Joe DFirst activity
asked in Troubleshooting

Mirring ipad to roku tv over t-mobile internet

Just set up my new T-Mobile internet.  Speed is really good.  Have both my iPad and my sharp-roku tv using the T-Mobile internet.  However, I cannot mirror my iPad onto the (Roku) tv.  When I switched back to my cable service internet on both the iPad and the (Roku) tv I was able to mirror the iPad.  But when I went back to using the T-Mobile internet on both the Roku tv and the iPad  I once again could not mirror the iPad onto the Roku tv.  Is there something else I need to do to be able to mirror my iPad onto the Roku tv using the T-Mobile internet?

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1 year ago
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jamespcoxFirst activity
asked in Troubleshooting

Internet Speed

New to TMobile Home Internet today.  Download speeds around 200 Mbps at noon.It is now 9:00 pm and speeds have dropped to 5-11 Mbps. What’s up?

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1 year ago
AlexanderB92
AlexanderB92First activity
asked in Troubleshooting

Taking the 5G Wifi Gateway to places other than your home

I don't just use my Nokia 5G Home internet gateway at my home, I also take it to friends places, the public library, and it still works well and is stable while mobile with it. Shockingly, specific addresses where T-Mobile claims their 5g home internet isn't available, I take my gateway in that area and it works fine. Has anybody else experimented with it in this way? I love patterns and have a curious mind.

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1 year ago
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kodibookFirst activity
asked in Troubleshooting

Technician's Edition?

Is there a “Technician’s Edition” of the home Internet App that will allow me more control over the router: DHCP, DNS, etc.?

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1 year ago
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CburrowsFirst activity
asked in Troubleshooting

times

Can I set up active times the t mobile is active and will be blocked 

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1 year ago
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harlythFirst activity
asked in Troubleshooting

Sonos connectivity problem

I have the Tmobile-5E8E gateway and keep losing contact with my Sonos system on my iphone.  It'll be fine all day then in the evening, my iphone Sonos app will say it can't find the Sonos system.  Can I hook up an additional router to help correct this problem or is there a simpler solution?  The funny thing is that when my iphone app says it can’t find the Sonos system, I can be right next to my laptop and I have no problem accessing Sonos. But NOT on my iphone.

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1 year ago
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sk25First activity
asked in Troubleshooting

Google Nest Wifi vs. Google Wifi (with TMo Gateway)

To anyone using the Nest Wifi router with the Gateway: are you seeing a significant drop in network speed using this combination?It’s been reported that hooking up the old Google Wifi router over ethernet and using it to handle wifi connections does cost you some network speed even if it’s more flexible and extensible than the built-in Gateway router.So, Is it worth upgrading to the Nest Wifi, or will performance be about the same as what you get with the Google Wifi? 

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1 year ago
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Tony CRookie
asked in Troubleshooting

How do I stay on n41 band on my trash can?

On reset my trashcan picks up n41 and I have good metrics. However, it will inevitably shift to n71 and go downhill and require a reset. I know band locking isn’t currently available, does anyone have a hack that works?

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iTinkeralot
Pillar
1 year ago
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AllenHagers89First activity
asked in Troubleshooting

hi

Question i have the T-Mobile WiFi gateway home internet and I was wondering I thought they where coming out with a update that fixes upnp on Xbox but it still shows up and where in my home is the best place to put the modem to get better signal all it shows on my screen is 3 bars and I have bad ping when I play online like rocket league also I heard u can put the gateway in modem mode only but how 

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1 year ago
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DanAZ21First activity
asked in Troubleshooting

Upgrading to the newer 5G Gateway

Do I need to replace the sim card in the new 5G Internet Gateway with the sim card from my old internet gateway?

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1 year ago
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IsishodgesFirst activity
posted in Troubleshooting

how can i get my internet administrator password

My internet administration password

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1 year ago
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