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Troubleshooting

Having issue with the internet? Seek and provide help here.

  • 1,726 Discussions
  • 10,271 Replies
1726 Discussions
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philrFirst activity
asked in Troubleshooting
5G Home Internet Service

I’m new to Tmobile 5G home internet.  I remain consistently at weak signal strength, though I occasionally get a “good.”  The weak signal is decent enough, but there has to be a way to get a better signal.  I’ve tried every window in our house and according to Tmobile support, I am less than a mile from their tower.  Any suggestions?

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1 year ago
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Up4boatingFirst activity
asked in Troubleshooting
You dont have permission to accesss this website

When I try and go to the Meijers website (Meijer.com) I get an error that tells me I don’t have permission. I’ve tried this from three browsers and two phone. As soon as I shut my WiFi off, it connects me. 

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1 year ago
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Bekkig925First activity
asked in Troubleshooting
on and off

I don’t understand I’ve had T-Mobile internet for almost 2 years now but lately I’m having nothing with problems. Sometimes it’ll work perfect and then out of nowhere it acts nutty and won’t play or stream anything on any of my devices. It won’t even work my phones. What am I doing wrong? Please help! 

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1 year ago
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swshibaFirst activity
posted in Troubleshooting
Disappointed! Totally fooled by the word “5G Internet”.

Slow download, speed like, it reminds me of dial-up internet speed. Even the signal is bars are full, all the way up, streaming videos are always buffering or crashing. Extremely unreliable internet service. I’m looking for another service.

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1 year ago
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ThentelFirst activity
asked in Troubleshooting
internet router stops at 12:30 AM

The Router will stop providing internet to ethernet devices at 12:30 AM and will not provide an internet connection for hours but it only happens to ethernet devices and restarting the router or unplugging the router or ethernet cable does not fix the problem.

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1 year ago
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RarerichFirst activity
asked in Troubleshooting
Can't get HBOMax on TV but can on phone

I signed up with HBOMax a few years ago and get it on phone and Ipad but not TV

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1 year ago
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LucienHenry813First activity
asked in Troubleshooting
Usage Details

Curious as to why when looking at the usage details log on my bill and seeing that when I send an outgoing text the number shows up 7 times in a row with the exact same time stamp. 

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1 year ago
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AgamnonFirst activity
asked in Troubleshooting
Cant play on certain servers on FiveM

I recently switched servers on FiveM, and now im having issues with connecting to the servers that run FivePD, for those who dont know what FiveM is, its an extension for GTA5 that allows for multiplayer modding.  I can join any server I want to, but the servers that I try to join that stream FivePD, I cant join for some reason, and some of them crashes FiveM. Any suggestions on how to fix it?

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1 year ago
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swooner101First activity
asked in Troubleshooting
Do I have a "short code block?"

I have been trying to send a text to a 5-digit recipient (e-giving for my church). The messages never send. If I click on the orange exclamation point next to the failed text, it says “Couldn’t send message.” How can we fix this?

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1 year ago
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SohjuenFirst activity
asked in Troubleshooting
Time Zone on computer keeps switching

Just installed my new T-mobile 5G internet hub.  Excellent connection.  But I just noticed that my computer that is wired into my switch keeps changing time zones.  I am in the Pacific Standard time zone and it switches to mountain standard time.  It goes back and forth like this all day.I tried to manually set my time zone but I cannot.  It is “grayed out”.Anyone having the same issue?Thanks for your help.

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1 year ago
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Aisha MohamedFirst activity
asked in Troubleshooting
t mobile 10 million project

t mobile 10 million project doesn't work Over 2 weeks now before that it was working fine anyone have an idea ? thanks 

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1 year ago
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tONYvEFirst activity
asked in Troubleshooting
dns

How do I find my DOmain name 

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1 year ago
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kctobyjoeRookie
asked in Troubleshooting
Corporate phone

WHO Has a REAL phone number for the limp wristed clowns at corporate?the numbver *I* was given bombs out after three rings: 1-425-641-1140 feel free to text me at 570-497-7989

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1 year ago
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shrutigroverFirst activity
asked in Troubleshooting
Facing Connectivity Issues with T-Mobile on Intel Evo i7: Seeking Solutions and Support

Hi EveryoneI find myself grappling with persistent connectivity issues on my Intel Evo i7 device when connected to the T-Mobile network. I'm reaching out to this community in the hopes of finding some guidance, solutions, or shared experiences that might help me resolve this problem. Your support would be greatly appreciated!Here's a summary of the connectivity issues I'm encountering: Unstable Connection: Despite being in areas with supposedly strong T-Mobile coverage, I frequently experience an unstable or unreliable connection. This results in dropped calls, slow internet speeds, and difficulty accessing data-dependent applications. Signal Strength and Coverage: Even when my device shows a sufficient signal strength, I often struggle with poor call quality and sluggish data transfer. This raises concerns about the effectiveness of T-Mobile's coverage in conjunction with the Intel Evo i7 device. Troubleshooting Attempts: I have already attempted a few basic troubleshooting steps,

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1 year ago
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kkfloodFirst activity
asked in Troubleshooting
Cant find rebate card

I have two $150 rebate credits from T-mobile but I cannot find where to get them. I have both tracking IDs, two promotion numbers and they both say status recieved but I didnt get the card like I have gotten for my keep and switch phone. Anyone know how I can get it? The promo website doesnt show it..

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1 year ago
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anthony84First activity
asked in Troubleshooting
router question

how do you enable UPnP on the home internet router I believe this will help change my NAT type to open

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1 year ago
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WcmachineFirst activity
asked in Troubleshooting
No Service on MiFi

I have a MiFi M2000 SW Version 4G I am getting No Service and cannot use the hot spot both IPhone on the same contract are getting Strong signal and service What's up with my Hot Spot / Removed battery, removed and reinstalled Sim and same results 

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1 year ago
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Phone UserFirst activity
asked in Troubleshooting
Endless Voicemail Notification

This was never an issue when I was with sprint and is unique only to T mobile. From my research, this has been a common problem for over 2 years that T mobile won't fix. Everyday, I get at least 40 voicemail notifications from  (805) 637-7243 which is 805-MESSAGE. You clear the notification, it pops up again 10 secs later, and again, and again, then goes quiet for about 5 minutes. Then the process restarts. T-Mobile doesn't allow you to turn off the notification and only gives you the option to silence it for about 2 hours. This is harassment at this point and I wish Sprint never switched to T Mobile.

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1 year ago
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OwnBaileyFirst activity
asked in Troubleshooting
Vice mail

From ownership day to current time I have never heard a voicemail.   The system indicates dialing and then call ended.  Is voice mail real or is the user manual just a practical joke because no prompts come up.  Personally totally dissatisfied with the Jitterbug and lively. My working life has been in all forms of electronics and communications (hardware and software) and my belief is that I would like to get a job for one week as a manager in the Lively organization and have a short meeting lasting no more than two minutes for the programmers to explain and get this working or find out how to fill out a job application somewhere else.

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1 year ago
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Mackee15First activity
asked in Troubleshooting
Ping For my 5G home internet is randomly higher

I have had T-Mobile 5G internet for several months now and it worked perfectly for my computer gaming like on Rocket League and Valorant. I would run around 30-40 ping on them. The past week, however, I have been getting ping around 60-90 on valorant and on rocket league around 110. Its constant ping with zero lag spikes but since these games are competitive, it ruins the chance to compete since I have higher ping. I have contacted support for this and done the basics like restarted the router and computer, updated my windows and drivers, changed my DNS, moved my router and computer, and used an ethernet cable. I just cant seem to figure out why my ping is like this. I also seem to notice that whenever I play games, I get better ping on far away servers than the one that is a state over. Same thing for when I do a ping test online. I am completely stumped. I have made phone calls, reddit posts, joined discord servers for help, and now this and so far nothing has helped. 

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1 year ago
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krunchnikRookie
posted in Troubleshooting
Reboot

Has anyone needed to reboot their gateway at least once a day-Last few days randomly my internet stops working and rebooting the gateway always fixes it-but-This is getting old fast and I am wary as to how long it will be before rebooting will no longer work-I fear that my gateway may be faulty-What say the experts-

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1 year ago
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trexbcRookie
asked in Troubleshooting
My iphone will not log into the home internet gateway using the app but my wife's phone will.

I could not log into the gateway with my iPhone.  I tried resetting the gateway password to the default, doing a factory reset and uninstalling and reinstalling the T-Mobile internet app but it would not take the default password on my iPhone.  I installed in on my wife’s phone and had no trouble logging in.

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1 year ago
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alesiaheltonFirst activity
asked in Troubleshooting
Loss of internet on home WI-FI and cell phones daily

We have been with T-Mobile for about 4 months now. When the internet works, it is great. Great speed. However, about a month ago, our internet on Wi-Fi and cell phones started going down between 8:15 and 9:30 every morning. When this happens, we have no internet coverage on any of our devices, including hotspots.We are right off the interstate in direct line of the tower. Our signal has always been between weak and good. What would cause this to start happening every day? Is there anything I can do? I had to get a backup hotspot device from Verizon to cover me while I work from home. Not as good speed wise, but much more reliable. Any suggestions????

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1 year ago
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ejsFirst activity
asked in Troubleshooting
always dropping 5g home internet

We've had 5G cellular internet from T-Mobile for over a year has worked great until the last 3 months now it's constantly dropping off sometimes two or three times in the same hour for a minute or two at a time sometimes for 5 or 10 minutes during the day. 

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1 year ago
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perl123First activity
asked in Troubleshooting
Is it possible to whitelist domain name so P2P text messages containing urls are not blocked?

P2P text messages containing urls are blocked.The url in the message is a short url of the website https://amway.com. Hoping that you can help me white list the domain https://amwy.me or let me know what is causing it to get blocked. Thanks 

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1 year ago
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