Community
Home and Business Internet
Troubleshooting

Troubleshooting

Having issue with the internet? Seek and provide help here.

1,714 Discussions
10,206 Replies

When you subscribe we will email you when there is a new topic in this category

1714 Discussions

Most replies

Recently active Most views Newest first

Mamallama48First activity

asked in Troubleshooting

cant find a device on the network

I disconnected a device from my network now I cant find it to re connect it

11 months ago

kasm4kidzFirst activity

asked in Troubleshooting

Trouble with VPN and T-Mobile

Trouble with VPN - FortiClient and connection with T-Mobile and what is causing blockage to work network. I am able to connect to internet, however when I log into my FortiClient I am unable to access my work network drive. Where could the issue be, in my home network or with the VPN software?

9 months ago

SkittyRookie

asked in Troubleshooting

NAT Problems

I’ve started to encounter problems with my Switch Lite & Switch OLED when i try to play online. I have NAT type B on both consoles so this shouldn’t be happening. Not sure what changed within the system in the past 2 weeks to cause this to happen but it’d be great if I could get some help to fix it permanently. I did talk to a Tmobile chat person on Twitter last week who reset my router to factory settings which did fix it for a bit but it’w now having the same issue as before. I have a Belkin router attached to it but it suffers the same problem as the TMobile modem does. Thanks in advance for any help.

11 months ago

CammoFirst activity

asked in Troubleshooting

how to change nat type

I want to change my nat type to open

10 months ago

CybertFirst activity

asked in Troubleshooting

Lots of Latency on any initial web page load 600ms+

I have noticed recently that web sites are taking a lot longer to initially load. I opened Inspect in brave and saw that the initial HTTP request was taking 600ms+ before the page request would get a response. I took a trace route and I my route bouncing on IP address 192.0.0.1 4 or more times before hitting a routable IP address on hop 10 of 30…. Can anyone help explain why the requests are just what appears to be looping prior to reaching hop 10 and moving on to the destination IP address?Tracing route to dns.google [8.8.8.8]over a maximum of 30 hops: 1 6 ms 2 ms 3 ms OpenWrt.lan [192.168.12.1] - My T-mobile KVD21 router 2 310 ms 100 ms 43 ms 192.0.0.1 3 170 ms 192 ms 74 ms 192.0.0.1 4 253 ms 98 ms 267 ms 192.0.0.1 5 833 ms 101 ms 100 ms 192.0.0.1 6 * * * Request timed out. 7 * * * Request timed out. 8 207 ms 140 ms 163 ms 192.0.0.1 9 276 ms 245 ms 41 ms 192.0.0.1 10 11

10 months ago

fkellenFirst activity

asked in Troubleshooting

why is my gateway switching to states away

The last two switches have been so far away that it messes with our ability to access Hulu as we are no longer in our “home network”. Additionally, I received multiple request and had to confirm my identify when logging in to most of my stuff because it said I was in Texas...I live in Minnesota…...Why is this such a thing?!

11 months ago

1234GioFirst activity

asked in Troubleshooting

The service bar i solid red on my project 10 million Hotspot

I don’t know what happened it’s soldi red, when I connect to the Wi-Fi it says “No internet connection” can someone pls help me? I would appreciate it. Thank you!!

10 months ago

GreggSFirst activity

asked in Troubleshooting

Texting error

When I text someone, it shows my phone number X-XXX-XXX-XXXX@tmo-mail.net, which then the person I am texting does not see my name from their contacts. Why is this? It never happened before.

9 months ago

gigi69First activity

asked in Troubleshooting

outlook express

I can receive emails but I cannot send emails

11 months ago

Mloa871First activity

asked in Troubleshooting

find my device

I've got 3 different phones on my account how to track the 2 other phones wen lost

1 year ago

Joey9FingasFirst activity

asked in Troubleshooting

This network is blocked due to unaddressed abuse complaints, will a different router set to static fix?

Hoping someone can answer this for me.My household is continuously getting the “this network is blocked due to unaddressed abuse complaints...” It is now got to the point where we can make certain purchases. (i.e. Walmart website)As far as I understand this is all to common based upon how TMO runs their home internet.My question is, if I use something like Google Home Mesh Router system, hardwire the Google Mesh system into the TMO Gateway, change the Google Mesh Router from DHCP to Static, would that fix the issue or no?If no, sad. So sad. Could anyone help with some way of fixing this issue? My wife is getting angry because she can’t shop online… Our bank account is looking nicer, but it’s getting hostile within the house… =)

11 months ago

belkerdogHelper Level 1

asked in Troubleshooting

buffering

I see everyone seems to be having the same problem. However, my buffering issue happens during live TV. More specifically certain local news channels but not all. It mostly happens at around 10 pm when we switch to Fox 43, or CBS News at 10 rarely WGAL NBC. Others shows are fine. We stream thru YouTube TV and shows we watch like Food Network, Discovery, etc right before we switch to the news is fine. No buffering problems. 10 pm rolls around sand it starts buffering. I might add we live in a rural area 1/4 mile from a tower. So is it T-Mobile Internet or the streaming service. Speed tests are normally very good, when it's buffering however I've had some that were slow. Any thoughts?

10 months ago

todd80First activity

posted in Troubleshooting

4-7 mbps at 2am Home Internet

I’m done. I’ve had whole weekends where this crap hasn’t worked. I doubt 2am is a peak time. I’ve already scheduled Fios to be installed. They have already admitted that there’s a congestion problem in my area but they don’t expect it to be fixed anytime soon. T-Mobile should give at least some kind of credit for this crap. Why release a product when you clearly do not have the infrastructure in place?

9 months ago

dencar30First activity

asked in Troubleshooting

Public access to personal video link?

Hello everyone, a few days ago my mother sent me a large file video. When the video was sent to me, it was sent as a link and not just a video. I am unable to do anything with the video other than view/play it, I can’t even download it. The main issue I am having is that the link says, “Large file available, click to Download/Play. This link will be publicly accessible by anyone for the next 3 days.” I am concerned about the “publicly accessible” part.I would like to point out that she has a Google Pixel and I have an iPhone 14. It was sent through RCS. It was NOT sent as a Google photo link, I tested that out and it looked different then this link. This link says it is a T-Mobile created link and not a Google photo link.Has this happened to anyone? Is the video truly publicly accessible or would someone need to have access to the link technically to view it? Please help!!

1 year ago

chris100163First activity

asked in Troubleshooting

GoLinks no longer working when switching over to T mobile 5G wifi. How to fix??

Most of my work tools and forms are housed under go/links. All go/links (GoLinks) no longer function when we moved over last week to T Mobile. This is a significant issue for my job. How can this be fixed?

10 months ago

TicTacFirst activity

asked in Troubleshooting

incoming calls blocked

Why can't I receive incoming calls it says message 202.

1 year ago

Knight79First activity

asked in Troubleshooting

Blocked App

I am trying to run a Vimeo App and I am receiving a “No Internet” message. Following the vendor’s instructions, I performed a factory reset on my firestick, unplugged tv, router and firestick for a minute, deleted and reloaded the app but I still get the same message. I used this app in the past so I don’t know the reason it doesn’t work now. The app vendor said my internet provider is probably blocking the app. I have no spam or other safeguards set on the router. Has anyone else had such an issue?

10 months ago

DJTowingFirst activity

asked in Troubleshooting

buffering

How do I get this gateway to quit buffering? This is very annoying it does it on my phone TV my tablets, my computers it says it’s has a very good connection. Also makes my cameras go off-line. I should not have to keep on resetting this gateway

9 months ago

DeniseLehman

asked in Troubleshooting

WPA2 other.network

Security Land password for t-mobile ℹ WIFI s cure network. Also have a on byline Security e WiFi $1.99. Thank you!🙏

10 months ago

lanmgrFirst activity

asked in Troubleshooting

DNS Record Entry

I just got business internet with a static IP address. Who can I talk to at T-mobile to get a DNS record added to associate that address with my domain? I have an SMTP mail server and need the ability for recipient servers to verify the domain against that IP address.

10 months ago

davej1sFirst activity

asked in Troubleshooting

Why does my internet service AND phone service SUCK?

Just a heads up, my internet has gone from "usable" to completely shitty. I can't even make phone calls from my house! What am I paying for?

10 months ago

Moody2015First activity

asked in Troubleshooting

home internet

Why is my home internet very slow with downloading and uploading for Playstation.

1 year ago

kayla72911First activity

posted in Troubleshooting

horrible customer service

I called T-Mobile telling them my phone was having a problem and since I have insurance and have been with them for 11yrs they would send me a new phone for free.I got it, activated it, all was going good.Now my bill is not only showing a monthly charge but 2 erroneous $88 fees. I've spent literally DOZENS of hours on the phone and have made zero progress. I've been told several times everything was taken care of yet I keep on getting charges.It is a shame that T-Mobile went from having such great service to where they are now. Goodbye T-Mobile

10 months ago

michellerfry.69First activity

asked in Troubleshooting

devices

Unable to view devices connected to my home internet. I have cleared out data. I have Uninstalled twice and still can't view devices connected. Anyone have any trouble shooting ideas they can share with me to get this app to work?

9 months ago

mbjRookie

asked in Troubleshooting

Connection=Excellent Download Speed=POOR!!

Been watching buffering circles on my TV every few minutes for several hours; on hold for support now 45 minutes and counting. . . Connection reads “excellent”; Download speed=POOR. How do I get help??? Have I told so many people in my community how happy I’ve been that my tower can’t handle the new accounts? Seriously, why would my download speed be so sluggish, and what can I do about it? Please note: Connection IS excellent, so I do not need an extender. And I have now been on hold for an hour. Shall I just quite T-Mo Internet and go back to Verizon?

11 months ago

Page 65 / 69

27,809: Topics
109,603: Replies
1,307,836: Members

New badge winners

Mason87has earned the badge Curious George
twistagriphas earned the badge Curious George
TDFhas earned the badge Curious George
Wolviehas earned the badge Curious George
jekarayanhas earned the badge Curious George

Show all badges

Terms & Conditions

Sign up

Already have an account? Login

Social Login

Login to the community

Social Login

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.