Having issue with the internet? Seek and provide help here.
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What is happening?! T-Mobile once had excellent service. Now, my phone rarely has full bars, often not even sufficient service for a clear call, their “home internet” is more like 1997 dial-up, and customer service is about as helpful as a glass of sand in the desert.The moment Verizon offers to pay off my phone balances I will be done with T-Mobile!
After reading the notes on this page I was almost terrified to call TMoble to disconnect my internet service. I talked to a phenomenal CS Agent ALEX who was very helpful and handled my call in a very timely manner. He was professional and understood the issues I was having with the service. Easy peasy! Great job ALEX.
Is there any work around to resolving bad Tmobile internet connection and Tmobile data? Does anyone get SOS or E, instead of LTE or 5G with bars on their cell phones?When the SoFi Stadium in Inglewood, California, brought in temporary Wi-Fi/Cellphone towers for Super Bowl LVI, we had the BEST internet and cell phone service ever. Thus it is fixable. However, in the meantime what are we supposed to do? Consistently we can’t make phone calls, FaceTime (although FaceTime Audio works better than regular cell phones calls, but can’t use this for android friends), Zoom meetings, send emails, do homework, and our jobs.We previously had Spectrum, the local cable company internet, which would slow down to snail speed at midnight. When Tmobile became available in our area, we got it immediately. It was better, then started to go downhill. I can give more examples like when there is a huge concert at the SoFi, like Bad Bunny, there is no bandwidth until the concert is over and concert goer
My first router seemed to have an issue (signal was bad suddenly) and after long phone call. Tmobile sent me another router to exchange. I did send back machine in early Feb. and UPS tracking shows it was delivered on Feb. 10th. But recently I got message from Tmobile said it was not returned and charged $220. Tried to call Tmobile and after long “investigation”. They basically said the package was delivered but they “could not allocate the router” and then charged me for “non-return fee”. They even implied that I sent an empty box to them.!! The only thing they can do is to offer half the charge, meaning I will be charged for ~$110+ for a problem I did not create. They even asked me to file claim to UPS, which I cannot do because I am not the shipment creator! Also, I don’t see what UPS did wrong!?My point is simple, if you use this way (UPS) for machine return instead of to your store (none of their store is willing to accept machine return!!), this is risk you should accept and do n
Had only small issues for the last 2 and a half months, now nothing is able to stay connected or get enough internet to work. Gateway is showing good connection with the same number of bars we've always had. Started yesterday, and is just as bad today. We're near Tuscon.
After several trips and calls to TMobile, I was instructed to create a separate network for the printer with a 2.4 Ghz frequency instead of 5G on the laptop or other device. That alone didn't work but changing the network setting in the printer settings to WPA/WPA2 instead of WPA2/WPA3 as mine was did the trick-so far. Hope that helps.
I have a T Mobile voice plans with four lines with family. We are in several different home addresses. I recently ordered T mobile Home internet online for my apartment and wanted to order another for another location and whenever I try to there's an error that won’t let go pass confirming my order?? Am I not allowed to have internet at two different locations on one account??? Or is it just not letting me go through with the order for another reason??
Great service and speeds for the beginning of membership, then unreliable connection and speeds become the norm? Seems like I read a lot of people have this experience with the home internet. I had this issue, and today switched back to the incumbent isp in my area. They have terrible customer service, but at least I get consistent mediocre speeds.
I didn’t realize this issue (see the Title) has not been solved for a while! I only have Home Internet User since 2023-03-15 with T Mobile and have not been able to create a T-MOBILE ID. I’ve had about 6 calls and 4 chats. Although the issue was not fixed, but the Customer Service was very nice! The internet speed has been excellent regarding download and surprisingly, the upload. The error was “Service unavailable” and still is when registering. I even used the SIM card belonged to the Gateway on mobile phone to register as some T Mobile had suggested, but no luck! I had to go back to the local T Mobile store to have an auto pay setup.
I’m in a rural area of NC and have had the “200GB Internet Lite” for about 5 months now (this plan costs $100 per month). I was able to switch to the “Unlimited” plan for $50 per month and wanted to relay my experiences in doing that so as to maybe help others.Even though I requested thru the TM web site that I be notified when “5G” became available in my area, I never received any notification. Still, I would occasionally go to this website:Check Eligibility for 5G Internet | T-Mobile 5G Home Internetand see if 5G had become available “just in case” TM wasn’t telling me. I do speed-checks of my service pretty regularly and noticed about 3 weeks ago that they seemed to improve significantly, and my router was occasionally connecting to the N41 band…..so I knew I was often receiving 5G service despite what the above link said and being > 5miles from my tower (I do have line-of-sight to it though). Then one day the link above said “Good news...5G is available at you address”. Wel
Every night, the Wifi signal will dissappear, then come back in a few minutes.My TV has a light that blinks when the internet connection is lost. Tonight I ran over to the gateway and noticed no devices connected (I usually have about 9). The signal was “Excellent”, but no devices connected.After a few minutes, device numbers quickly went back to the normal 9. It hiccuped again, dropped all the device but still showing an exellent signal. Then all the devices came right back.My speeds are always fast. Around 400mbs (And yet I get 1.2Gigs on my phone, yes that’s gig)Why are all my devices being kicked off, but still showing an excellent signal strength?It doesn’t happen at a set time, but usually between 6 and 8pm.
Replaced AT&T with T-Mobile 5g internet. What a zoo! Replaced the 1st Nokia gateway with another because of dropouts of service. 2nd router is no better. I have had 7 "throttle backs" of service within 3 weeks. Service reps are nice but cannot solve the inherent problem of T-Mobile overselling their coverage with cell towers not able to keep up with demand and letting customers suffer the periodic frustration. I am waiting for fiber option from a more reliable carrier.