Having issue with the internet? Seek and provide help here.
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I just installed Tmobile internet and have been having issues with through-put and high latency. Speeds when low latency, which is only between midnight and 5am PST in Everett WA, allows for up to 175mbps down, but during the business hours and high latency we are getting 2-8mbps download. Unacceptable for a business internet solution. Are these devices prioritized on the network to ensure some or ANY type of service level?
Has anyone needed to reboot their gateway at least once a day-Last few days randomly my internet stops working and rebooting the gateway always fixes it-but-This is getting old fast and I am wary as to how long it will be before rebooting will no longer work-I fear that my gateway may be faulty-What say the experts-
This company has the worst and most expensive service available,cancellation should take no longer than 20 minutes usually takes about an hour . Not to mention trying to cancel your service you can tell them 30 times that you’re going to cancel your line and they will try and get you to hang up so you don’t cancel your service, it gets to the point where you have to be rude for them to cancel your line.
Been watching buffering circles on my TV every few minutes for several hours; on hold for support now 45 minutes and counting. . . Connection reads “excellent”; Download speed=POOR. How do I get help??? Have I told so many people in my community how happy I’ve been that my tower can’t handle the new accounts? Seriously, why would my download speed be so sluggish, and what can I do about it? Please note: Connection IS excellent, so I do not need an extender. And I have now been on hold for an hour. Shall I just quite T-Mo Internet and go back to Verizon?
We need more features to be able to use 5g as a viable home internet solution.. A manageable firewall for the home user that allows, at minimum, for port forwarding.The ability to define your preferred DNS provider.The ability to define your DHCP scope.Configuring multiple SSIDs that are similar to the default, instead of having to manually create the same-named network on 2.4 and 5.0..Throttling options for individual networks There is so much left to be desired w this solution. Or have the solution as is, but offer an upcharge for a compatible gateway that offers these solutions/advanced options. Something.. I'm happy w the service itself, but saddened by the lack of options.
I have home internet. It’s been working great for months, 5G, full signal.My signal started dropping to 4G 3 bars, total crap! The connection to the internet is not workable for the home internet gateway, .51 MPS download and 5.75 MPS upload: pretty much a dead connection.When I call T Mobile and get to the group dealing with towers, same story they claim the tower is being upgraded (since every November??). The tower has been 5G for many months prior to these drops in service, used to work great. T Mobile is not transparent on this problem and I am questioning whether they are telling the truth about the upgrades. There is no upgrade schedule or map to either confirm or deny their activity. Very suspicious.
Not really fluent in all the lingo.But if I’m on my TM HI router and go to a store, say Macy’s, the Macy’s home page thinks I'm in Boston. If I run a speed test, it only offers me servers in the Boston/Providence area. This only started in the last couple of months. If I'm in a hotel and connect my Mac all is fine and I'm located as expected.No VPNs involved, at least that I know of.TM support didn’t help at all. thanks
I have my Asys router connected to my TM 5G modem. The syslogs show WAN DOWN / WAN UP messages frequently and thiey occur between 10 and 11 PM. Is there some nightly maintenance that is being done by T-Mobile that is causing these brief but somewhat irritating outages? I have a collection of SYSLOGS from the ASYS router and would be happy to share them with the T-Mobile engineering staff for annalyis with their system records.
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