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Troubleshooting

Having issue with the internet? Seek and provide help here.

  • 1,714 Discussions
  • 10,184 Replies
1714 Discussions
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JZornFirst activity
asked in Troubleshooting
Home Internet Port Forwarding

I previously had Spectrum internet using a mesh network router system like the Eero (but the I have bought in 2014 called a Luma is no longer in business.  I use it with a TabloTV device to view my antenna TV remotely when we travel.  I switched to T-Mobile home internet in January and all is good except I can no longer remotely access my TabloTV.  The Port forwarding settings that I have used for 10 years when I had Spectrum no longer work.  I assume the T-Mobile home internet is the culprit but don’t see a way to solve the problem, any one have an success using TabloTV remotely?

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J
20 days ago
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Mike1148First activity
asked in Troubleshooting
Download speed

Anyone in South Central PA having issues with streaming?  My download speed is currently 24mb?

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M
2 months ago
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SenseFirst activity
asked in Troubleshooting
conflict of interest

Door dash and tmobileThere customer service people are one in the same for both companies i made them mad becuse the apo amd my network have issues  and wont help me get my network and or app issues fixed but i speak with same people and they just make excuses like af forst solar flares then blame other comapny  and lie thats why you having an issue half of them are at hone and its an inconvienace for them to do there job which i find a conflict of interest becuase i speak to same people for 2 different comaonies and now i have network that drops my gos and internet says i have no data unlimited but no data and they wint let me gst orders now aftsr taking top dasher off me right before the holidays now i dont gst oreders at all there also customer service for walmart and samsung door dash and tmobile depending what time you call i just spome with same girl thats given be problems for months at doordash the tmobile same exact personThey knock money off my bill and but i dont want that i

1
J
7 months ago
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TlbruleyFirst activity
posted in Troubleshooting
is it fair to reduce your speed when its congested ?

T-Mobile explained during congestion times they reduce home Internet speed and in my case I can't stream . I do feel I'm wasting my money with these jokers and have paid off my phones to venture to a new carrier maybe at&t or Verizon not sure but more than frustrating. 

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drnewcomb
Pillar
2 months ago
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PangamanRookie
posted in Troubleshooting
internet unusable again

Horrible

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P
1 year ago
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German197507First activity
asked in Troubleshooting
won't turn on poket wife

Hi I just only turn on the pocket wifi but don't turn on 

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G
2 months ago
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KimberlyPFirst activity
posted in Troubleshooting
VPN and Outlook

I just got T-Mobile internet. When I log onto Outlook and VPN my email disconnects. This used to be a problem when connecting to hot spot with T-Mobile and some how it eventually resolved. I’m going to have to return the Gateway and cancel internet if I can’t get VPN access to work correctly. Frustrating because I only seem to have the problem with T-Mobile. Anyone experiencing the same problem?

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K
3 months ago
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Dotty80First activity
asked in Troubleshooting
HP Printer Problems

Switched from Spectrum to T-Mobil, used a HP 4630 4-in-one with Spectrum since 2015, T-Mobil did not recognize it, claimed the printer was too old and recommended a new one. Purchased a new HP Envy 7500 series, have used support continuously and as I am entering this, I can’t print! 

2
D
3 months ago
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BeMacFirst activity
asked in Troubleshooting
Change Password and Name of Home Network

I just got T-Mobile internet and after connecting it all up I want to change the factory given password as well as the name that shows up as my network. Using the I.P. address hasn’t worked. Customer service chat said to go to the “network” page but didnt’ say where that was. I have looked through out the website and app and cannot find where I can login as an admin to make this simple change. I did happen upon a T-Mobile page that said by clicking “here” I would be able to do this, but it’s just a page that shows I’m connected. I just made this switch for internet and I”m wondering if I made a mistake…I have a Gateway Modem, White, stands up...

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2 days ago
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choo2drivrFirst activity
asked in Troubleshooting
No sound on my Galaxy !32

I have accidentally turned off all sound on my A32. No sound. No ring, no keyboard sounds, no notifications. Do Not Disturb is not on, all volumns are up, and I have downloaded all updates and restarted.

1
F
Pillar
1 year ago
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AJMAFirst activity
asked in Troubleshooting
Cisco VPN and App Calling issue

I am relatively new to the remote worker role and am running into issues with VPN, Poor speed on Speed tests, and inability to make calls in the Genesys App. I have found little support from anywhere other than reading the entries on this community blog. I exchanged the T-Mobile modem for the upgraded version. They gave me 5G Gateway Sagemcom; The connection was immediately much better. I used the instructions from another customer to change the network settings, and the VPN connected with no issue. When I performed the company speed test, it was still slower than their recommendations. Any tips on boosting these speeds? Does anyone know if this will improve the App calling function within the system? And if not, any guidance on that aspect? I am like others on here, and the system was working fine until last week; there was an overnight loss of the ability to make calls through the company system. The customer can no longer hear me, and I assumed this was related to a change in the VP

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A
4 months ago
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isaxonRookie
asked in Troubleshooting
My new TMO-G4SE Gateway REGULARLY drops internet! The older one NEVER EVER DID??? WHAT IS GOING ON?

Summary:Modem appears to drop the internet completely, sometimes right around 9pm No clue how to diagnose it at all.  T-Life app seems useless when this is happeningI see there’s a similar one above:  “Modem drops internet service every night”.  This could be my issue.  BUT my previous modem, which I still have and might switch back to, NEVER EVER DROPPED INTERNET FOR MONTHS AND MONTHS!?!  It WAS awesome.  Now it’s not.  I’m reading all sorts of threads about business practices with very unhappy customers and prioritizing service in what sound like an almost “bait and switch” strategy.  That’s very unseemly.  I bailed on Frontier (fiber) and never looked back.  But the problems are having me think I should dump both of these and go back to Frontier because this simple problem I have looks like a nightmare waiting to WASTE MY TIME!  Shame!I was sold the new modem by a CSR and felt like it was a shady deal, because it wasn’t a swap but adding a new, so I don’t know if I’m a “new” custome

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I
5 days ago
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ThentelFirst activity
asked in Troubleshooting
internet router stops at 12:30 AM

The Router will stop providing internet to ethernet devices at 12:30 AM and will not provide an internet connection for hours but it only happens to ethernet devices and restarting the router or unplugging the router or ethernet cable does not fix the problem.

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1 year ago
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BlackSheepFirst activity
asked in Troubleshooting
Regret switching to T-Mobile.

Just did a speedtest.net and got 0.53, when the advertised minimum is over 70 I believe. 3 bars on modem. Guess I'll have to go crawling back to Xfinity.

2
B
6 months ago
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Hi.Helper Level 1
asked in Troubleshooting
Digits and cats!

Whenever I type on my Digits web app colon three (:3), a cat’s head picture has been substituted!  How to prevent this from recurring?

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H
13 days ago
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SusanBFirst activity
asked in Troubleshooting
buffering and blurry tv

Blurry tv

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S
1 year ago
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invisible999First activity
asked in Troubleshooting
Mystery of disappearing 5G connectopy for 5G business internet

Hello everyone,TLDR: I had my 5G business internet went to 4G/LTE only and can’t make it back to 5G. Anyone has seen similar situation? TLDR: I had my 5G business internet connectivity going from 5G to 4G/LTE only and can’t make it back to 5G.-I subscribed to 5G business internet with static IP once it become available in our area in January. In Feb I received FX3100 gateway, provisioned it, was getting solid 4 bars in the information page. I switch it to pass-thru mode, to use my router as wifi and gateway and everything was fine - getting 130mbit download and about 20mbit upload. Couple of weeks later I say that speeds have dropped to 4G only. Rebooting the router, resetting to factory settings did not help. I called support and they shipped replacement gateway. Replacement gateway came with its own SIM card. When I turned it on, it booed and came up with solid 5G connectivity - blue LED on and 4 bars from 5 in the information display. Then I put my old SIm from previous router) in n

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I
5 months ago
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WeldonFirst activity
asked in Troubleshooting
Modem speed

How do I find my modem speed?

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F
Pillar
1 year ago
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Turkeylady3First activity
asked in Troubleshooting
devices

My t mobile router says 14 devices connected I’ve been all over Tmobile app can’t find a list 

1
F
Pillar
1 year ago
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RetiredJakeFirst activity
asked in Troubleshooting
Setting up network drive

I just bought a USB drive and would like to use it as a network drive. Can I plug it into the USB port on my gateway, Sagemcom Fast 5688W? If so, what is the process/procedureto get it up and running?Thanks for any and all support,Jake

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R
7 months ago
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BusyAFFirst activity
asked in Troubleshooting
Niles, OH. Service down!

Low Service Trumbull County, OH. 10/07/2022-6:11 Pm EST. Called for little to no T Mobile internet for the past week. 24.11 download and 3.76 upload!!! Support told me they have been working on my tower (Niles, OH) for a week, as an upgrade to 5G? Says it'll be another week or two! Said I should have received an email or text. I received nothing. Great service for someone who works from home and could loose their job over their "unannounced" service interruption! Time to shop for new internet. Oh Yeah, the $50.00 monthly internet fee, that never goes up? It went up, not much, but it went up. Kinda false advertisement, ay? BYE

1
J
1 year ago
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Hi.Helper Level 1
asked in Troubleshooting
Digits

Every time I click to see my messages on my Digits web app, it crashes.  Please advise. 

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1 month ago
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kayla72911First activity
posted in Troubleshooting
horrible customer service

I called T-Mobile telling them my phone was having a problem and since I have insurance and have been with them for 11yrs they would send me a new phone for free.I got it, activated it, all was going good.Now my bill is not only showing a monthly charge but 2 erroneous $88 fees. I've spent literally DOZENS of hours on the phone and have made zero progress. I've been told several times everything was taken care of yet I keep on getting charges.It is a shame that T-Mobile went from having such great service to where they are now. Goodbye T-Mobile

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K
10 months ago
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gaofenghuaFirst activity
asked in Troubleshooting
Please help me find the signal

Hello, I have a Samsung 21u mobile phone, not here before the transport signal has been good, after a period of time I found that the signal changed, My phone I can not use the sim card, this is too sad, I do not know what is the problem, can you help me unlock it? My device imei is 356544764096084. I would be very grateful.

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syaoran
Pillar
1 year ago
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jdill12334lekFirst activity
asked in Troubleshooting
T-Mobile routing

Just got the Home Internet Plan, Is there something on the T-mobile network using private IP 172.29.X.XWhenever I connect to my work VPN I cannot access any of these addresses. Not an issue when connecting using other ISP’s.

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J
4 months ago
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