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Troubleshooting

Having issue with the internet? Seek and provide help here.

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  • 10,333 Replies
1730 Discussions
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Spuza88First activity
asked in Troubleshooting
PS4 Hogging all the bandwidth

My daughter recently got a ps4 and when she turns it on the entire houses access to the internet slows to a crawl if it even works at all. Is there a way to limit its usage on the network?

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5 months ago
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Tims-TMFirst activity
asked in Troubleshooting
Whatsapp and internet gateway

Can't receive the SMS code to set up Whatsapp on my laptop using the KVD21 gateway. Anyone else have this issue? Viber worked fine, also works fine receiving test from cell phone.

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7 months ago
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tomjFirst activity
asked in Troubleshooting
myfi M3000 power keeps dropping when plugged in

I have a M3000-2314 and the power drops when plugged in and no devices using it

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5 months ago
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joeydavNovice
posted in Troubleshooting
Business accounts and block IP addresses

What a week with T-mobile home internet!A few months ago, I complained to support about T-Mobile’s ‘roaming’ IP addresses. For example, sometimes Amazon and my streaming services think I’m in other parts of the US and I have to go through a process to convince them otherwise. So, T-Mobile support tells me I can get a business account with a static IP address if I use my EIN number.  And that’s true. In theory. Because the problem is the red tape to accomplish that is so complex I’m surprised more people like me don’t just give up:You can’t do it by phone. You HAVE to go to a store. At the store, you have to hope you win the lottery and get someone there who knows how My experience: A LOOONG call back and forth between someone at the store and someone at corporate that finally resulted in a request to PROVE my EIN number was MY EIN number. Showing the documentation to the store worker wasn’t adequate. I had to email it all to an email address passed on from the corporate employee to the

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5 months ago
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Rich SparksFirst activity
asked in Troubleshooting
Echo Link Operation

Has anyone had any luck in getting Echo Link operational on T-Mobile?  Can port forwarding be accomplished?

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4 months ago
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pguerreinFirst activity
asked in Troubleshooting
sms

Certain contacts not receiving text messages from me and there are certain contacts that I don't receive texts from even after I text them. I am using a Samsung s24 ultra but problem started before with a s21, thought newer phone would help but apparently not. Has anyone found a solution to text messages bot working properly. 

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5 months ago
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rem63First activity
asked in Troubleshooting
why do links on the t-mobile page not work?

I tried to see detailed activity and I get An error occurred while processing your request with a Reference #.  I clicked on a support link and then clicked on ‘can’t find what I am looking for’ and got a similar ‘error processing’.   What gives?  You would think all links should work...

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7 months ago
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Lmdl77Novice
asked in Troubleshooting
wifi

is my Tmobile wifi mobile working How to know what are my charges for these service  

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5 months ago
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Lesgura29First activity
asked in Troubleshooting
Hulu?

I can’t get into my Hulu account after having access. It refers to an old Disney Plus account from 3 years ago. How can I switch back to my T Mobile-based Hulu account?

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5 months ago
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invisible999First activity
asked in Troubleshooting
Mystery of disappearing 5G connectopy for 5G business internet

Hello everyone,TLDR: I had my 5G business internet went to 4G/LTE only and can’t make it back to 5G. Anyone has seen similar situation? TLDR: I had my 5G business internet connectivity going from 5G to 4G/LTE only and can’t make it back to 5G.-I subscribed to 5G business internet with static IP once it become available in our area in January. In Feb I received FX3100 gateway, provisioned it, was getting solid 4 bars in the information page. I switch it to pass-thru mode, to use my router as wifi and gateway and everything was fine - getting 130mbit download and about 20mbit upload. Couple of weeks later I say that speeds have dropped to 4G only. Rebooting the router, resetting to factory settings did not help. I called support and they shipped replacement gateway. Replacement gateway came with its own SIM card. When I turned it on, it booed and came up with solid 5G connectivity - blue LED on and 4 bars from 5 in the information display. Then I put my old SIm from previous router) in n

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6 months ago
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kavyasaxenaFirst activity
posted in Troubleshooting
How to connect hp officejet pro 8610 to wifi

Connecting your HP Officejet Pro 8610 printer to a Wi-Fi network allows you to print wirelessly from multiple devices within your home or office. Follow these simple steps to set up the wireless connection:hp officejet pro 8610 wireless setup1. Prepare Your Printer:Ensure that your HP Officejet Pro 8610 printer is powered on and in a ready state. Make sure your printer is within range of your Wi-Fi network.2. Access Printer Settings:On the printer's control panel, navigate to the "Wireless" or "Network" settings menu. You can typically access this by pressing the "Wireless" icon or navigating through the setup menu.3. Select Wi-Fi Network:Once in the wireless settings menu, select the option to "Wireless Setup Wizard" or "Wi-Fi Setup." This will initiate the printer's search for available Wi-Fi networks.4. Choose Your Wi-Fi Network:Your printer will display a list of available Wi-Fi networks. Scroll through the list and select your Wi-Fi network from the options presented.5. Enter Wi-F

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4 months ago
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lzenNovice
asked in Troubleshooting
T-Mobile Router History

Can anyone tell me the steps to be able to log into see my Tmobile home internet router history? Meaning devices that connected and when?

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7 months ago
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AaVaFirst activity
asked in Troubleshooting
cannot connect admin app to gateway that is "hidden"

i have had the network gateway hidden in WiFi… now the administrative app cannot find the gateway to govern it. how can i reset the gateway so that it is not hidden any longer if i cannot get into the gateway settings?  UPDATE:i factory reset the device - rebooted, at i got back in.

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5 months ago
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jonas-2000First activity
asked in Troubleshooting
Anyconnect cannot work with T-mobile phone hotspot

Hello,I sometimes need to use Cisco AnyConnect on my laptop, which connects to my phone's hotspot for remote work. However, it has failed since early February. Has something changed regarding using VPN on a hotspot? Please help, and thank you very much!

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7 months ago
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JeannineSugdinisFirst activity
asked in Troubleshooting
voicemail

I am unable to change my voicemail to Default on my Iphone 15

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6 months ago
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jim1040First activity
asked in Troubleshooting
802.3ad for link aggregation to my router

I have the G4AR modem and an Asus router , I have connected the 2 ethernet ports to my router and have a failover WAN lin but not a load balance link  so need 802.3ad to aggregate the links . possible ? available ?

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5 months ago
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xLikwid4sxFirst activity
asked in Troubleshooting
G4AR - 5G was "perfect" until two days ago, now 4G only

I started TMHI around mid-March and I’ve been loving it since we moved from a fiber community to a rural home...I was afraid we were going to lose decent internet, but was pleasantly surprised by our consistent speed and latency (regularly 600-700 down/80-100 up w/20 to 50 idle ping).Two days ago, in the mid-afternoon the 5G dropped out.  It wasn’t subtle.  Gone.  Now, gateway shows “excellent” 4G and I’m pretty much at 8-10 down, 3-5 up and 100-200 ping.Garbage.I’m on my second gateway and SIM card...what’s weird is when the replacement gateway finished powering up (with original SIM), it had 5G and speeds were back...I checked speed again in the morning and the signal was back to 4G. No amount of restart/factory reset would restore 5G signal.Back on the phone w/tech support.  They say the towers nearby are “yellow”...said typically they would be orange or green, so not sure why yellow.  He said stop by a store and try a new SIM.Popped in the new SIM and 5G!!!!!!  Yay!  For about 5 mi

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5 months ago
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AJMAFirst activity
asked in Troubleshooting
Cisco VPN and App Calling issue

I am relatively new to the remote worker role and am running into issues with VPN, Poor speed on Speed tests, and inability to make calls in the Genesys App. I have found little support from anywhere other than reading the entries on this community blog. I exchanged the T-Mobile modem for the upgraded version. They gave me 5G Gateway Sagemcom; The connection was immediately much better. I used the instructions from another customer to change the network settings, and the VPN connected with no issue. When I performed the company speed test, it was still slower than their recommendations. Any tips on boosting these speeds? Does anyone know if this will improve the App calling function within the system? And if not, any guidance on that aspect? I am like others on here, and the system was working fine until last week; there was an overnight loss of the ability to make calls through the company system. The customer can no longer hear me, and I assumed this was related to a change in the VP

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5 months ago
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OtoFirst activity
asked in Troubleshooting
How do I turn off the scratchy music while on hold?

I can’t figure out how to turn off the horrible scratchy music while on hold with T-Mobile. Is there a button to push to wait in silence?

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7 months ago
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KimberlyPFirst activity
posted in Troubleshooting
VPN and Outlook

I just got T-Mobile internet. When I log onto Outlook and VPN my email disconnects. This used to be a problem when connecting to hot spot with T-Mobile and some how it eventually resolved. I’m going to have to return the Gateway and cancel internet if I can’t get VPN access to work correctly. Frustrating because I only seem to have the problem with T-Mobile. Anyone experiencing the same problem?

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4 months ago
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RecatonFirst activity
posted in Troubleshooting
Dropping Signal

I currently only get Good Signal within my house and the last two weeks it keeps dropping to week and when it does I am unable to do anything.  I WFH and this is becoming a huge issues.  I had to use my Verizon MIFI last week as my back up but I am starting to look for other options because this is how I earn a living.  I used to have AT&T and switched because their speed was HORRIBLE and data was limited but I am over not being able to connect devices or work from home.  Am I the only one having this issue? North Central Florida 

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6 months ago
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Toby65First activity
asked in Troubleshooting
Very good signal still buffering

I have the new g4se Gateway for T-Mobile home internet. Ihave a very good signal and a television that is less than 10 ft away from the Gateway and yet I'm still buffering multiple times a day streaming on multiple apps.  I have tried restarting the Gateway, & I have restarted my Roku multiple times but nothing is working.  I had a different Gateway previous to this one and I did not have the buffering but it wasn't distributing the signal throughout the house so they sent me a different model but it was a complete nightmare of a process and I don't want to have to go through it again.  I'm attaching cellular metrics and information in the app, does anybody have any idea what could be going on or how I can fix it. 

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7 months ago
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TGreshamFirst activity
asked in Troubleshooting
REBATE SCAM?!

How the literal F&*$ does TMobile get away with this? I just scrolled through DOZENS of comments, and now I know I’m not the only one! TMobile - SHAME ON YOU

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6 months ago
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KMMNovice
posted in Troubleshooting
Ken, sole proprietor / instrumentation and equipment engineer and technologist

Topic: NAS connected to Ethernet-wired LAN and mobile workstations that are regularly disconnected and reconnected******************************************************************************************I have a LAN with seven machines (five are mobile workstations) and two printers and several other networked appliances, including a NAS (network attached file server).  My NAS is a Linux device, as opposed to a Windows-OS file server.What I have found is the following:If any form of Windows Network Discovery (WNDy, private and/or public) is enabled one will, or at least may, find that WNDy generates requests to the LAN router that will disable internet access on ALL machines (via spurious WIndows-generated overload of the router) on the LAN if the NAS is “mapped” or mounted at the time of physical disconnect from the LAN. This is a new “feature” or dysfunction of  Windows (in my case, Win10 Pro). MS seems to acknowledge that this malfunction has been created (by them, without any noti

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6 months ago
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jdill12334lekFirst activity
asked in Troubleshooting
T-Mobile routing

Just got the Home Internet Plan, Is there something on the T-mobile network using private IP 172.29.X.XWhenever I connect to my work VPN I cannot access any of these addresses. Not an issue when connecting using other ISP’s.

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6 months ago
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