I've had the home internet for a few weeks now and it's been great. Getting speeds of 100 megabytes or more with a fair signal. But tonight the signal is poor and I barely get 10 megabytes a second. What gives?
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I just want to add my 2 cents... When I signed up a couple years ago I had good reliable (not super fast ~ 20-30 Mbps) for a year or so. But starting this year it kept dropping to zero for a few minutes and as the year has progressed it has gotten worse. Now it will drop to 1Mbps and below download and upload for hours if not all day. We have burned through all of our hotspot data in a week to try to fill in the gaps. I’ve been on the phone eight or nine times for at least an hour each time, with every “specialist” having me do the same thing unplug, refresh the signal, check local towers etc. The towers are always fine and apparently I’m in an area with five around me. So… Why can I get reliable consistent data speeds on my phone? A device a tenth the size of the gateway? A device that does 1,000 other things, and the gateway, a device that’s designed to do one thing, can’t even do that thing? Nobody can explain why it doesn’t work because all of the hardware is good. (I’m on my third gateway BTW, the new black one) So, all of that to say, I agree with everyone that says they’re throttling us, or putting us down on tower priority or whatever it is they do. If everything checks out on their end and i’m getting a solid 4 bars on my end, that suggests to me the hardware is fine. So that leads me to believe it’s a software issue. Even though I’ve been reassured by all the techs I’ve talked to that not only is throttling not a thing, they don’t have a way to do that. Well you as a tech probably don’t, but the software sure seems to.
Fix this tmobile! This is unacceptable!
I've had the home internet for a few weeks now and it's been great. Getting speeds of 100 megabytes or more with a fair signal. But tonight the signal is poor and I barely get 10 megabytes a second. What gives?
Yeah mine isn’t work for 7 days now
Same
Userlevel 5
+8
An interesting issue, once reasonably good download/upload speeds is now poor. We went from 90-130Mbps to 3-5. My signal is 5 bars and we have good metrics: RSRQ -7, RSRP -59, SINR 12. I have the KVD21. I did notice that for some unknown reason, I was bumped from n41 to n71, but not sure why, and the tech support person did not have an answer.
Have you seen this type of situation? Any idea. what causes it? I have a trouble ticket pending with T-Mobile. I think it is a hardware issue. My mesh network is working fine.
this is with my computer that is conected to the t-mobile modem via ethernet cable. notice the huge drop off. needless to say if this keeps up i will have to switch back to Spectrum for my internet. these speeds make working from home rough.
When I first subscribed to the home internet service in April the speeds were pretty good, 65-70 Mb download and upload speeds. By July I was lucky to get 40-45 Mb. I cut the cable a number of years ago and decided this summer to invest in a 4K TV, AV receiver and the 4K apple TV. The last few days have seen my internet slow to less than 5 Mb/s. I’m thoroughly disgusted with T-mobile’s service. When interacting with them they repeat the same BS in order to repair the speed yet nothing improves. I’ve considered going back to my DSL service and buying a dual WAN router to combine two separate ISP’s. This is 2021. Is it too much to ask for a consistent 40 Mb? JFC, we can go to Mars.
Same start month a year later. Similar good speed tests until late December 2022. Now my four devices buffers continuously and I live in small two bedroom apartment on ground level. Less than a mile from two towers. My speed test connects with locations 20 to 50 miles away. What is with that?
+1
To me, as a potential 5G Internet customer, it became clear very quickly that this kind of inconsistent performance would be the norm. There are just too many people who have insufferably slow speeds or are dead in the water for hours daily. The question people have to ask themselves is can they live with it. In our case, we really can’t. Because my wife works from home several days a week and depends on access, we could not roll the dice on this. Thus, for now we will have to stick with our more expensive but much more reliable and consistent broadband. Wish that weren’t the case, but it is. YMMV.
Omg, I’m about ready to ditch T-Mobile… I’m not going to try to retype the comment I had. These forums are so unstable that I keep getting errors on everything. Basically the same as their Home Internet offering. Every single evening, between 5-8pm, my connection becomes very erratic, and after multiple times of contacting support they can’t figure out how to fix it.
They do something that causes this issue on their end. There is litterly nothing you can do to fix it. It normal has a window of 2 to 6 hours when it kicks in and you get 0-10 MBS. When you get 10 you barely notice it so it is happening probably every day. Mine happens from 4 to 10 am EST. It seems to happen a lot on monday/Tue. When it is going on you dont get IPV6 w/e that is and you get nearly 100 percent packet lose for uploads.
Oddly when it is going on i can hotspot off my phone or table and get slight increases in speed over the gateway but they both are having the same issues with bandwidth.
-actually just did speed test on the tablet and it hit 100mb. Hotspotting will get very slow speeds on pc though.
I was told by a support rep that Home Internet devices have the lowest priority on the network, so calls, texts, mobile data, and all other connected devices, like tablets, all have priority over Home Internet. For me, that means every day when all the schools around me let out, and all the kids get on their phones, I lose internet, sometimes right in the middle of a meeting. Then all through the evening, my internet connection comes and goes, making it almost impossible to watch tv (I do everything via streaming), and absolutely impossible to play any sort of online game. It’s really very frustrating and I find it unacceptable that they basically refuse to do anything about it. The support rep I talked to confirmed that it was congestion on their network, but for some reason said he was sending me a replacement gateway (I’m pretty sure he was high) and the replacement I got is dirty and smells so bad I don’t dare plug it in.
So I’m also having the same issues reported here. Had the 5G home internet for around 3 months now with great speeds. Suddenly for the past 3 weeks it’s been terrible. Can’t stream TV or use wifi for my computer or tablet. I previously had Spectrum for around 7 years and NEVER had issues. TMobile was such a good price and I kept my spectrum for one full month of overlap before canceling just to be sure the TMobile was adequate. Now I’ve been on the phone several times with long wait times just to be told to reset the modem and try moving it around to different locations. I’m convinced that they are throttling me to a lower prioritization now that I’m “hooked”. I’m not using massive amounts of bandwidth but still the contract is for unlimited anyways. I guess I’ll need to cancel and go back to Spectrum. It’s very disappointing :(
Just an update on my issues. I contacted them again after getting a dirty, stinky, used replacement gateway that in no way is going to fix the congestion on their network and finally got a support person that seems to actually know more than what their scripts tell them. He said engineers are looking into it, and has given me some updates, but as soon as I told him that I’m using Verizon until this is fixed, all the updates stopped. Verizon’s 5G, at least for me, is slower (around 120Mbps vs T-Mobile’s 300-500Mbps), but I haven’t had a single outage. Every evening I check my phone, which is T-Mobile, to see if maybe things seem stable, and I often get around 5-10Mbps instead of the 500+Mbps during other times of the day. I was really hoping T-Mobile would get their issues fixed, but the longer this goes on, the less I trust them to have a stable network, so I might just completely switch over to Verizon (including phone) since I think I can get phone and internet there cheaper than T-Mobile.
Now that net neutrality is no longer they can prioritize and deprioritize as they will. T-Mobile has recently deprioritized their hotspot to the point where it is unusable in my area. The terms of service claim they only do it when it's "congested" but I'm sure that my tower is not congested (whatever that means) at 3:00 in the morning. Phone gets 150mbps... Laptop gets .03mbps. I hid tethering to test my hypothesis and sure enough... 150mbps on my laptop. The worst part is that it's only a matter of time before every carrier does this. Because the law has changed.
Had new service since last week to give it a trial period. Initially, I was very impressed with getting 30-40 Mbps, but today I had to temporarily adjust my network settings to 2.4 GHz and WPA2 in a futile attempt to connect my wireless printer. After a few minutes, I set my network back to its original settings, and now my speeds are noticeably slower. I attempted resetting the Sagecom, but I’m now getting less than 8-9 Mbps. This sudden slowdown may have already made up my mind on their internet, and at least my DSL was consistently poor.
My journey with home internet...great the first 3 weeks or so very fast. Then, slowed down quite a bit. I suspect Mobile gives you priority when you fire it up to give you that warm fuzzy, but then after you maybe aren’t paying as much attention to speeds, they shove you to the back of the Q. Even at the back of the Q, it was acceptable, just two of us, one screen and casual browsing. Then, speeds dropped way off, like, way off. I decided to call support. Very nice and helpful, said as they seem to everyone, “Oh, we are working on your tower”. I see. “When is the work complete?” “Don’t know for sure, I do know they worked on it today”. I see. So, “we’ll call you back on Sunday”, Nope. After about a week, the speeds came back, almost to the first day speeds. Hmmm. Right now, I have gotten up to 144 Mbps in the early AM. It sags off in the afternoon, right around 2PM (why?) down to maybe 20 Mbps. Evenings pop back up again a bit. Soz, if it stays as it is now, it is pretty acceptable for us, but I’m slightly suspicious and have developed a bit of a tick. I feel compelled to run speed tests every time I touch my phone, the horror. I paid Ookla a US dollar so I wouldn't see ads. Really, I’m OK...OK? Just not sure my internet is.
Why is TMobile pussy Footing around with us You either have a good internet or you don't live up to your hype. They going to have problems after people catch on anything less than 50mb download is unacceptable as a home internet solution so much for 5g Bs Stop pussy Footing around T-Mobile
I’ve had T-Mobile Home Internet for about 9 months and my story is exactly the same as what everyone else has reported (or maybe worse, my download speeds are often measured in kilobits not megabits). From mid-morning until about 8 in the evening (or even a little later) my download speeds are usually about 100kbps with frequent drops to 10kbps or even zero.
As for any kind of bait and switch, that MAY be happening since during the first month or two my speeds actually seemed to be okay (slower during the day but still usable).
As customers, I’m not sure what we can do to make this better other than to switch to another internet provider. In the meantime, I’d suggest that everyone go to their social networks and report that T-Mobile Home Internet is mostly a complete joke and unusable.
I should have added that my connection rating on the gateway is usually “Very Good” or “Excellent,” even when I’m getting download speeds under 100kbps. Also, power cycling the gateway usually does nothing to improve the speed.
I'm no Radio tech engineer in any wave I would think they use algorithms to know when to throttle my guess is their system is not very good at knowing the difference between Magenta Max Home Internet and other services and it could be 9pm and their system is still throttling because it doesn't know when to use the accordion 🪗 system of letting the net breath 🫁 in and out it stays stuck since engineering hasn't figured out how to do it or they are bubble gum machine engineer's that should be fired
Moderators I try to tell truth only I have no whim's Truth be told And TMobile should listen other wise the best of their 5g Tech is being publicly scrutinized And 👀 . To thy own self be true.
I’d rather every user on home internet be limited to a rock solid 100/10mbps connection, or even 50/5 than dealing with this throttling. First month was 600/30mbps now it may hit those speeds sometimes but it also tanks to barely usable speeds as well. It can go from playing a youtube video at auto 1440p/4k no problem to 360p and buffering in seconds. Ill keep it for another month and if it does not improve it is time to move to spectrum, at least they should be consistent.
I could understand where you're coming from I had my ups and downs went from good to bad they did text me of ongoing upgrades to net and it took a while thing's seem to have stabilized and back to a decent net experience I did complaint a lot and had many tickets to maintenance crews I do at least one reboot per day due to ip changes . I hope it gets better for everyone right now I'm not complaining. I provided screen shots and tower id info to them via Tmobile app Text personnel .
I also remain on the fence about whether I can trust T-Mobile Home Internet to be my sole internet provider, given the random changes to bandwidth throughout the day (as low as 1mbps download, as high as 200mbps download, when stable it ranges 20-50mbps, making it about as good as the consistently 25 mbps AT&T Internet I am trying to replace it with, only with better upload speeds).
Resetting the gateway usually helps, but the 3-minute-or-so wait makes that a solution that you don’t want to have to do all the time. As much as I dislike cable, I may have to go to Spectrum in the end. It also seems like a problem of T-Mobile’s own making.
Same exact problem here in MN. Been getting the run around from Support for about a month. Upgrade the firmware, reboot, tower is under repair, we’ll send you a replacement gateway. I can get upwards of 150/20 during the day, to 0.5/0.1 in the evening, which is unusable. Might have to try Centurylink or Xfinity, my only other options.
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