tmobile home internet keeps disconnecting

Mine happens several times a day. Mostly, it does not bother me; it is kind of a reminder to get up and walk around. However, it becomes an issue when I am in an important meeting or watching a live stream, especially when it's getting exciting.

Been using tm home internet 3 years on 5G.  Works most all time until recently last few weeks, it will disconnect from internet few minutes then and come back on.  The round-can TM router is not resetting itself and I do not need to reset it, the internet just starts working again after a few minutes of outage.  My next-door neighbor using same setup, and they have same issue.  To me, as a technical expert, this means likely the issue is at the TM tower and/or network to internet backbone.

I tried calling TM support, after hour listen to wait music etc for an hour I gave up trying contact tm.  Then I found this tread and noticed lots of others have the same issue… so likely a tm network issue is going on. 

Even if you got a tm tech rep on the phone, likely they will not know what the core issue is going on the TM network and they’ll waste your time having to reset your router or move it around.

Maybe an tm engineer will read this tread and know pain the issue is causing,  and the fact we have other internet options to change to if issue not resolved very soon!

This disconnecting issue is killing me. It happens at any moment whenever it pleases, including during my online exams. It is very frustrating, and T-Mobile never has the answer.

I really wish T-mobile has the answer. 

This disconnecting issue is killing me. It happens at any moment whenever it pleases, including during my online exams. It is very frustrating, and T-Mobile never has the answer.

RPDefi wrote:

Starting Friday my router began disconnecting.  It would show a very good signal, but not transmit any data.  It would show the number devices connected, even though all the devices would say the internet could not be found.  Unplugging the unit for 10 seconds would correct the issue, but at best it would last a few hours before I had to unplug it again.  Sometimes it would only stay connected for a few minutes.  The router does not get hot.  The SIM card has been replaced and the router has been replaced, without any improvement.  

We are having the exact same issue. It started about three weeks ago. Very frustrating. Usually unplugging the device works for about 24 hours but all of our devices buffer a lot now. Thinking about getting rid of it.

The problem is that this is a wireless connection and not a normal land connection like fiber optics. It all lies in the security protocol where they are using a dynamic IP address which assigned to you by your internet service provider (T-Mobile) and is subject to change. This means that your IP address can and will change each time you connect to the internet, or while you are connected which causes the issue.  This makes it a bit harder for criminal hackers to monitor your online habits.  Until they switch over to a static IP this issue will continue to happen.  Nothing you do on your end will solve the problem as you will see by reading the other posts.  

Still losing internet randomly and having to reboot the gateway several times in several hours.  Get the same response from T-Mobile….working on updates to the system serving me and give it a week or two.  This has gone on far too long but the problem is there are no other providers apparently without going using a satellite dish for Internet. 

I have read too many reviews concerning satellite internet that I don’t want to get involved in an even more expensive service with just as many issues.  I have tried everything T-Mobile has suggested including setting the gateway to 2.4 Ghz to keep it from trying to switch from 4G LTE to 5G and that doesn’t solve the issue either.  Support can’t seem to understand that the issue is not my Gateway location as the signal is the same db all around the outside of my home.  It worked great for about 6 months but is terrible now due to the number of times a day I have to reboot the gateway and also am disconnected in the middle of doing something and lose all the information I had input and having to start over hoping it will stay connected long enough to finish.  I have an ATT landline phone that is on a Cell Phone box and I am noticing that the signal on it is dropping form 3 bars to 2 bars off and on also, so suspect that all of the issues are due to the changes with the 5 G rollout by all the Tech companies and they don’t have a solution for the issues yet.

Would appreciate any information from anyone that may have a solution even if it means changing provider.

Well, changing the device to 2.4 Ghz helped some but still getting disconnected from internet...still seeing the signal drop to nothing from time to time and only 2 bars most of the time.  Even though the device shows 2 bars, and connected it still has to be rebooted to get internet service back.

Decided the continual disconnecting of Internet has something to do with the dual band tower so, since all of my connected devices show to be 2.4 Ghz except my Samsung Phone, I set the Modem to 2.4 Ghz   That was about 6 hours ago and so far no loss of internet signal thus far. I suspect that there is a software problem which causes a disconnect when using the dual band and a stronger signal comes in on one band or the other causing it to lose connection when switching to the band with the stronger signal?.

Today I used the T-Mobile Internet APP and set the frequency to 2.4 Ghz to try and see if that would fix the constant disconnection issues, as the coverage map shows me to be on the very edge of the 5G service coverage.  All of my devices still show as connected so they are all on the 2.4 Ghz band anyway.  Will just have to wait and see if this solves the problem.  Speed test shows

 12.17 download and 5.86 upload with tower still showing 2 bars for signal strength.  When I contacted T-Mobile support at my first posting 20 days ago, I was told they were working on upgrades to the system in my area and to give it 2 weeks which I have done but no change in signal strength.  Also, I have tried putting a fan under the tower and have also checked outside for signal strength and signal is still in the -114 db range to no signal all over at locations all around my home although the map shows good 4g LTE coverage and on the very edge of coverage for 5G..