We are long-time customers of T Mobile home internet, going back to the invitation-only plan. When we first joined, our speeds were as advertised, and we never had problems with the router freezing, performing well below advertised, etc. Two months ago, roughly, we switched to the new router, since 5G coverage had arrived in our community. We even agreed to pay the higher monthly charge ($60 as opposed to $50) so we could acquire the newer technology, despite the fact that we were customers in good standing for many years. Our service has not only decreased in speed, but it freezes constantly, doesn’t allow me to use the home internet app, which shuts down and restarts constantly, and generally behaves like a much-inferior product. My son, who is 18 and likes to play computer games, went so far as to tell me he wished we could return to our previous internet service. When I said we couldn’t go back to the old T Mobile LTE router, he replied, “No, I meant the service before THAT.” Which was a fixed wireless service that maxed out at 6 mbps. And there was no sarcasm intended. When I get online to look for answers, it seems like the issues we’re having are being repeated over and over. If we could get the 40 mbps of our LTE router we would be overjoyed. Is there any advice on how to fix such systemic problems?
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