TV & Home Internet
Ask about TVision & Home Internet
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So apparently I cannot connect to sites that need to verify your location because my new tmobile internet service shows me as being located in a State that is different from my actual location.Been on hold for 50 mins to speak to someone, not sure if I will get anyone tonight and this is not looking good for customer service support that you don’t have a different number specifically for tech issues like this.
I have a Pixel 4a, and just got TMo home internet. So far I’m loving the speeds and the cost. I have the Arcadyan gateway. I can connect my phone with no issues.However,I never see the network added to my saved network list, and if I get disconnected, I get an authentication problem, and it doesn’t reconnect. If I cycle power on my phone, it connects with no issue, or I have to enter the password to get it to connect.My wife also has a android phone (moto-G) and it works as expected, so I suspect it’s a Pixel problem, although I had no problem with the Netgear router that I used prior to switching. Anyone see anything similar? Thanks
Is it possible to get a static IP with the 5G Home Internet service? Normally I wouldn’t need it but since my connection dies at least once a week I get a new IP every time my modem reboots. I work from home and whenever my IP changes I have to update some of my clients’ firewalls.
Hey guys, I'm new here... I just got my gateway in yesterday... I must say, I'm highly disappointed and I only wish I researched this further before I ordered it...I've already done multiple searches on this topic, so I'm not gonna ask the question I've been wanting to ask which was: "Why isn't my connection open NAT?", or "Why can't I port forward?". I've pretty much answered all of those questions myself by simply searching. I have taken it upon myself to call T-mobile's tech support anyways in the event that somehow a miracle is sent my way.... Fortunately for me, a very kind gentleman by the name of Alex, employee number 786457, assured me that they will be fixing the problem within a 48 hour period. I was told there will be some Beta software sent to my unit "possibly". And yes, that was the word used... Not sure how far I can believe that, seeing as how a lot of you are having issues. But anyway, this is my journey. I will post some updates here n there to let y'all know the outc
We have been using T-Mobile home internet for a while now using the original 4G LTE Gateway home internet device (small white box) which worked just fine. This week we were at a T-Mobile store and upgraded to the new 5G Gateway (silver cylinder) which we were told was amazing and much faster. As soon as we hooked it up the signal strength was weak. Internet service was slow at best and streaming anything online was impossible because the signal kept dropping. I contacted customer service and spent over a hour on line trying to troubleshoot the device (moving it to different locations, resetting the device, etc.). The technician finally decided to send us a replacement device. Instead of receiving a replacement 5G Gateway they sent me a refurbished Galaxy cell phone which is a whole other story, but it was back on the phone with customer service. The second service technician said they would have engineering check our device which would take a few days to complete and they would co
ARC KVD21Firmware version1.00.12UI versionv1.7.0 Got Arc KVD21 yesterday afternoon, got it up and running. Consistent 3 bars and decent speeds. Works well for works and no complaints except…. rose up this morning with no internet access, had to restart router via mobile app and then again around 3:19 PM this afternoon, internet dropped and had to restart. Anyone else having this issue. I recall not being able to update the FW via the setup. I don’t however see a way to for us to update or request an update. Looks like to have to visit the Wizard of Toz and ask them. Any case how can I make sure my FW is up to date?
Hey,so two days ago I received my tmobile home internet gateway router and it works great with one issue I have not been able to overcome which is I also have the cellspot for expanding coverage in my house as there is hardly any to no signal within the house to use our phones. We have wifi calling and everything enabled and it just didn't work at all, but the cellspot worked great. The issue is the cellspot transmits a tmobile radio signal and my home internet wants to connect to the cellspot because it is the strongest signal it can pick up and obviously that wont work because the cellspot is connected to the home internet gateway router. So is there a way to blacklist or block the home gateway router from using the cellspot signal and to connect to the cell towers instead? With the cellspot off the home internet gateway router works great with awesome speeds, as soon as I plug in the cellspot I get nothing. Any help would be greatly appreciated
I am testing T-M Home Internet and although it has Ben generally good so far, I just ran into a problem when I attempted a routine FTP upload using CyberDuck to a website I maintain. When I try to connect I get an Interoperability Failure message. My ISP says the website is fine and they are able to FTP to it and it t seems I have some kind of communication or network problem. What are other people’s experiences doing FTP on T-M Home Internet?
It seems to me that the T-Mobile gateway (I have the 5G black square box model KVD21) does not allow for any kind of dhcp modifications but most importantly does not allow for Port forwarding.I have several ports from the outside world that I need to forward to one of my internal PCs. It does not seem like the gateway automatically forwards these ports on to my local router (using ethernet WAN to connect to my router).To me this is a massive oversight in T-Mobile's home internet rollout. Advanced users need the flexibility to set up their home network however they need to. At the very least I would have hoped that the gateway could just forward on all the traffic to my router and at my router handle it.If T-Mobile doesn't come out with a solution soon, then I am thinking it's a deal breaker and I have to cancel their service and go back to cable :(
From what I understand: Does the 5G home internet service not accept port forwarding options? If so, this doesn't make it home internet, it is merely a very advanced hot spot. I can neither work from home (as my VPN is not a commercial product that can be configured) nore play multiplayer games with friends. Both of which are deal breakers for the service. I was hoping for an alternative to the only cable company here, but this is an incomplete service that I can't even use for work. I already called customer service and received the same answers, and so my only hope (other than returning to the other company) is that there is word of this changing in the *near* future. Yet I see this has been a complaint of others for 2 months already.
We’ve had 5G home internet for several months and have loved it. Signal strength to the router was consistently 3 bars, occasionally jumping to 4 bars, but we were seeing speeds of 200+/75 down pretty consistently. A slow day would be around 100/50, still enough for two people to work from home. For the past few weeks the signal strength has dropped to 2 bars and has stayed there. Download speed has dropped to around 80/40 which is becoming a problem. Coincidentally this started around the time of the last firmware update (I also started getting the “Device Overload” error, but a factory reset fixed that). Has any one else experienced this or know what the solution is?
I recently jumped on the wagon for the T-Mobile home Internet, it was great for the first three weeks getting about 250Mbps download and close to 25Mbps on upload and now it’s super slow and keeps dropping some devices off the WiFi. I have to reset the modem to get the device to reconnect! it’s been a steady frustration that now it’s happening everyday. Is anyone else having the same issues?
Using my VAIO SX14 Windows 10 Pro Laptop:I cannot access my Gateway at 192.168.12.1. Network trouble shooting says “You computer appears to be correctly configured, but the device or resource (192.168.12.1) is not responding”.and “Security or Firewall settings might be blocking the connection”Also I can no longer access any of my networked PCs or access this laptop from any of my PCs.Can anyone suggest how I could fix this?Thanks in advance.
The USB-C connection on the back of the KVD21 (Home Internet), can there be an external antenna attached?
I have the newer KVD21 internet device and have moved it to every part of my house and get a consistent 2-3 bars. Took it outside and get a consistent 3 bars.. barely good enough. Is there a way to hook up an external antenna to the KVD21.. like with the USB-C port?
I’ve been having some odd network problems recently -- I have chosen to have seperate 2.4 and 5 ghz wifi networks due to some old devices (namely, a printer) not being able to use a combined network. I’m seeing some devices on my network unable to connect to other devices on the network when connected to the 2.4ghz SSID. Other devices have no problem.In any event, when I go to 192.168.12.1 and log in, I only see the 5g network listed. In the mobile app I’m seeing both.I’m not sure this has anything to do with the problems I’m experiencing but I thought I’d mention it...
Just switched to T-Mobile Home Internet and have been trying to connect a Netgear EX3700 to the router. It’s a no go. I spoke with T-Mobile support who said that it’s compatible but I’ve tried 20 times and it just won’t hook up. Can’t get support from Netgear because I purchased this over three years ago. Any help would be greatly appreciated.
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