TV & Home Internet
Ask about TVision & Home Internet
- 1,645 Discussions
- 7,623 Replies
I have t-mobile home internet. It was slow from the gitgo, but this is literally the only service I can get out here. I can't even get DSL. I decided to try an external antenna to see if that would help. I cracked open the modem and hooked up the external antenna on the ports on the inside of the modem. The highest speed I can get is 7mb down and 3 up. Does anyone have any ideas how to help? I'm desperate I need this to be faster. On a side note, I know exactly where the closest tower is and have the external 2 band mimo antenna pointed right at it. Any help is greatly appreciated.
Is anyone else having home internet speeds far less than advertised during the day? I’m talking about under 3 Mbps down & up. During the day I work from home and rely on internet to be at least decent to keep the workday going. It doesn’t help me so much my speeds are 500+ Mbps at 2:03AM.
Hey guys, I'm new here... I just got my gateway in yesterday... I must say, I'm highly disappointed and I only wish I researched this further before I ordered it...I've already done multiple searches on this topic, so I'm not gonna ask the question I've been wanting to ask which was: "Why isn't my connection open NAT?", or "Why can't I port forward?". I've pretty much answered all of those questions myself by simply searching. I have taken it upon myself to call T-mobile's tech support anyways in the event that somehow a miracle is sent my way.... Fortunately for me, a very kind gentleman by the name of Alex, employee number 786457, assured me that they will be fixing the problem within a 48 hour period. I was told there will be some Beta software sent to my unit "possibly". And yes, that was the word used... Not sure how far I can believe that, seeing as how a lot of you are having issues. But anyway, this is my journey. I will post some updates here n there to let y'all know the outc
It’s really strange with out Internet service as of late. Using Ookla I’ve been finding our downloads have been 2 MB at the best while our uploads 50 MB or better. Normally it’s been 7 or so MB down and 2 MB or so on the up. I’ve done the reboot on the trashcan and a full shutdown restart with no changes. I called TMO’s customer service and the tech probed the gateway and then had me do a full shutdown/restart with no changes. This is the only thing going where we live besides satellite or dialup, we had DSL but the speed was 1.5 down at the best and now the port we had has been given to another customer The neighbors are interested in TMO but I keep telling them to hold off until the convert an old Sprint tower near us but with these slow speeds it’s going to be a long wait.
I was very excited when we were able to get T- Mobile Home Internet. Setup was simple and we had 50 to 60 Mbps download speeds. Until about 7:00PM when our speed dropped below 10Mbps nightly. 4K was out of the question and anything HD had buffering errors. After numerous talks with Customer Support and several diagnostic tests it appears that T-Mobile oversold my area. I hope their capacity is increased as I really want to ditch Spectrum. Hopefully in the near future.
Hello, After multiples contacts with friendly T-Mobile tech support, I have concluded that I must try something more radical to improve our connection without resorting to external antennas. The best location I have found so far is against a bedroom window, but the aesthetic is not pleasing and the signal is still marginal with sporadic connection losses during rainy conditions and other less clear circumstances that can only be rectified by a gateway restart (and one time it took about an hour to reestablish a connection).Here are my questions:Is it true that a working primary connection is necessary for the secondary connection to be useful… and must the primary be LTE? We have one location in our residence where I get a non-connecting LTE signal on the primary and a good 5G signal on the secondary, and yet it does not work at all. T-Mobile tech support told me that this was normal. If I remove the battery and run exclusively off the power adapter, can the device be restarted by
Since the T-Mobile Gateway has limited ports, I just bought and connected a Netgear Switch (GS305). I have it plugged into the Gateway and then two devices connected to the Switch. The devices connected to the Switch show they are connected by LAN but not receiving any data. Not sure how best to fix this.
I’m having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I’ve had T-Mobile 5g home internet for almost a month now, and the short version is that every so often the gateway drops the network. When I say “drop the network,” I mean to say it throws everything off of the Wifi that it’s broadcasting, and anything plugged in via ethernet says “no network found. (To elaborate this point, cell phones switch to cellular data because wifi is gone for them, and computers hardwired into the gateway think that they are no longer plugged into anything.) Turning off the gateway and turning it back on resolves the issue, but doesn’t prevent it from happening again. Whatever is happening doesn’t seem to affect our connection speed/strength when the gateway IS providing signal to devices in the home, but due to the nature of our work, we need a connection that won’t just disconnect randomly. To address this, T-mobile has so far run a
I just signed up for TMO's home internet service and having nothing but problems from the start. They gave me the Nokia gateway from the start and was getting 7 mbps download (forget about the upload, it's pitiful). Next day changed it to the Arcadyan gateway. Download improved to 15 but couldn't maintain that connection speed, it would fluctuate in a range between 3 - 15, not at all what I was expecting for 5G service. After 3 days of tech support, it's concluded that this is the best I can expect. Btw, there are 4G towers near me, according to their engineers but oddly enough they are claiming that poor location/coverage is the issue for my problem (I can't see their reasoning in this. I'm close to the towers but coverage is a problem. Huh?). Does anyone have advice on how I can improve my gateway performance? I understand an external antennae can make vast improvements, but it's an expensive option and labor intensive, i.e., if I want to mount it to the side of my house. Should I ju
Hello, I signed up for T-mobile home internet almost 1 month ago. In the beginning service was well above expectations.. The download speed was around 250Mbps and the upload around 30Mbps. However, after about two weeks. Now it’s borderline unusable at times. I’ve attached a couple screenshots hoping to figure out what the cause might be? Pay special attention to the one speed test with very high jitter and ping… Any advice would be helpful..
Login to the community
Social LoginLogin with T-mobile ID
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.