Question

2.4 Ghz Signal Keeps Dropping

  • 22 October 2020
  • 16 replies
  • 2985 views

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The 2.4 GhZ wifi signal on my LTE router keeps dropping for no reason. Only way to get it back is to restart the router.  Happens almost every day. The 5 Ghz works fine.  Any fixes?


16 replies

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I’ve been having the same issue ever since I got T-mobile home internet about a month ago. At random times my devices will no longer be able to connect to the 2.4ghz network. The signal still broadcasts, but I will get a “cannot connect to this network” error on the device when attempting to connect.

The only solution for this is to reset the router, but this happens daily (and actually twice so far today). As happy as I am with the price, I WFH and can’t be running across the house to reset my router to restore my internet service 1-2 times a day.

My guess would be you have exceeded the max number of 10 devices in the 2.4 band. Had this happen once I started adding smart plugs, garage door, Alexa, Chromecast, etc. adds up quick then if you have multiple phones and/or PCs as well. You can check through the Home Internet app. If this is the case there are a few workarounds. 


What workarounds do you know of? I’m trying to avoid buying another access point. Its very strange “home internet” would have such a limit in this day in age. Put a few security cameras, door bell(s), Alexa’s, and you hit that limit really really quick (just like every one else says).

 

T-Mobile really needs to adjust this.

Having the same issue here

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My guess would be you have exceeded the max number of 10 devices in the 2.4 band. Had this happen once I started adding smart plugs, garage door, Alexa, Chromecast, etc. adds up quick then if you have multiple phones and/or PCs as well. You can check through the Home Internet app. If this is the case there are a few workarounds. 

Same problem; recurring for several months.

I've contacted t mobile home internet customer service numerous times now and have put in several tickets with I.T. and they keep saying they are looking into it. Everytime I call back it's a new service rep and I have to explain the problem all over again and get no solution. Very frustrating as I'm paying for a service I can hardly use and seems like no solution in sight.

I just received my router yesterday and everything was fine but just this evening the 2.4ghz band keeps dropping out every 5 minutes for a few minutes at a time. I only have 3 or 4 devices connected to the router. The 5ghz band sems stable. There's an older laptop which doesn't recognize 5ghz, so I need 2.4 to be stable. I'm in an area with no other wifi networks, so it's not some kind of interference. Any solutions? 

the price is great internet not so much. when connected its great but thats maybe twice a day. Went from dsl to this but the dsl was always connected come on T-mobile fix this crap we all know you can

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I would look at the app or log into the router and check “devices” just to verify which devices are connected. I would then reset the router. If no dice, I would just call tech support. 

Exact same issue here. Devices connected to 2.4 signal suddenly lose internet. Our Vivint security system only connects to 2.4 so it regularly cuts out. Having a spare router to connect devices to may be a workaround but the problem needs to be addressed with an update to Tmobile’s device.

it was reset multiple times, still continued to drop. only a max of 5 devices in my house have the password to connect at a time. anyway, i had a spare router on hand and am just using that to broadcast signal. no issues since.

Same issue and they even admitted there IS a known issue and attempted to fix by replacing the gateway, but it didn’t help.  Seems more like a data use trigger verses number of devices.  We have TV and Security cams connected and occasionally a phone or PC.   VERY frustrated.  Can’t wait for Verizon to open their service in our area, or possibly a better rural home ISP will come along 🙏🏼

Same issue have my security cameras hooked up to it and it constantly loses service router says no connection and doesn't automatically connect have to physically power on/off gateway then it works again for a short period of time..however when I'm not home for long periods can't reset it. Have called customer support several times and had to wait on hold for hours and once finally connected they transfer me to another department and wait on hold for hours again. Sent me two new gateways one didn't work out the box. New gateway didn't fix the issue. Internet is almost useless as it's never working and customer service is a multi hour process and they provide no solution. Paying for a service that works maybe 10 percent of the time. Wish TMobile would fix this issue...I'll be looking for a new service.

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My guess would be you have exceeded the max number of 10 devices in the 2.4 band. Had this happen once I started adding smart plugs, garage door, Alexa, Chromecast, etc. adds up quick then if you have multiple phones and/or PCs as well. You can check through the Home Internet app. If this is the case there are a few workarounds. 


What workarounds do you know of? I’m trying to avoid buying another access point. Its very strange “home internet” would have such a limit in this day in age. Put a few security cameras, door bell(s), Alexa’s, and you hit that limit really really quick (just like every one else says).

 

T-Mobile really needs to adjust this.

I ended up buying a $40 access point. Works beautifully. Am able to connect an extender to it without any issues. Loaded up the number of devices. No problems. 

I tried the spare router but ran into double NAT interference. Also, google home speakers and chromecasts won’t connect to 5 or 2.4.

 

Have same issue -- only 1 device on 2.4.  Power on/off fixes it but a pain.  This seems to be an LTE router issue so likely low on T Mobiles priority.

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