Question

5g home modem

  • 8 June 2021
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I have been tracking outage on our 5g home modem internet service.  In the last 24 days the internet has gone down 7 days.  When it goes down I power off the modem, then power it back on after about 30 seconds.  Every time, it comes back on line almost immediately and works fine until it fails again.  It happened twice yesterday.  I started recording the disruptions about a month ago, very annoying.  Interesting, sometimes it comes back up showing a different city, could be nashville, or Atlanta for example.  What can I do?


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I have been tracking outage on our 5g home modem internet service.  In the last 24 days the internet has gone down 7 days.  When it goes down I power off the modem, then power it back on after about 30 seconds.  Every time, it comes back on line almost immediately and works fine until it fails again.  It happened twice yesterday.  I started recording the disruptions about a month ago, very annoying.  Interesting, sometimes it comes back up showing a different city, could be nashville, or Atlanta for example.  What can I do?

 

This gateway appears to have problems with overheating, causing disruptions.  One possible solution mentioned in several posts is to provide ventilation, such as in this thread:

 

 

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