Question

Any Solution to the Printer connection problems with T-Mobile Gateways?


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Installed my Arcadyan KYD21 Router last Friday, and everything works fine except that I cannot get my HP 8600 printer connected. Been through multiple conversations with support, and tried everything including using the admin settings to separate the 2.4G and 5G gateways, plus reinstalling and resetting the printer.  Still cannot connect. Looks like either the gateway is filtering, or the printer cannot use “b/g” with no way to change to “n” on the gateway, nor is there anyway to manually add the printer IP address. Router and printer are too far apart to use an ethernet or usb-c connection. T-Mobile tech support says the gateway is working as it should and it’s not a problem at their end. Unless there is a solution within the next week (15 day free trial) Its -back in the box and cancel the service. I have to be able to connect a printer. Anyone have any other ideas?


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Userlevel 5
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Installed my Arcadyan KYD21 Router last Friday, and everything works fine except that I cannot get my HP 8600 printer connected. Been through multiple conversations with support, and tried everything including using the admin settings to separate the 2.4G and 5G gateways, plus reinstalling and resetting the printer.  Still cannot connect. Looks like either the gateway is filtering, or the printer cannot use “b/g” with no way to change to “n” on the gateway, nor is there anyway to manually add the printer IP address. Router and printer are too far apart to use an ethernet or usb-c connection. T-Mobile tech support says the gateway is working as it should and it’s not a problem at their end. Unless there is a solution within the next week (15 day free trial) Its -back in the box and cancel the service. I have to be able to connect a printer. Anyone have any other ideas?

 

A couple of recent threads may help.  The Arcadyan gateway transmission mode can be changed.

 

 

 

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If that is the model I am thinking it is then it is like 8 years old. You state HP 8600 so what exact model. Does it have an ethernet interface for a wired connection? The radio appears to be only 802.11 b/g/n – 2.4 GHz networks only. That would probably also suggest it only supports WEP or WPA but nothing more secure. 

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tomwil - thanks for the reply. I didn’t see anything in those threads about how to change the Gateway’s transmission mode, but I’ll check out the Nater Tater Youtube videos referenced.

iTinkeralot - the specific Model of the printer is an HP Officejet Pro 8600 Plus, Model Number on the back is: SNPRC-1101-01

I don’t know how old the printer is, it isn’t mine, but 8 years sounds about right. I think I used to have one of these for several years, but I’m now using an HP Color Laserjet at my residence.

I’m trying to upgrade a widow’s Wifi internet from a VERY slow Century-Link DSL. Thought I’d try T-Mobile before I brought in Xfinity Cable. Everything was looking good until I tried to switch the printer over.  I’ve spent a couple hours with T-M tech support, and have tried several times switching back and forth between combined gateway and separate 2.4g & 5G gateways.  No luck on the separate 2.4G with a different name either.

If I can’t get the Arcadyan KVD21 transmission mode to talk down to the printer, I may have to pull the plug and wait for Xfinity to run a cable to the house.

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Removing the Century-Link DSL yoke would be nice. Hum… well I thought that was the printer model so yes it is roughly 8 years old and getting older. I am not sure I would jump for Xfinity over T-Mobile as the contract, fees, all the little one off options to consider makes the T-Mobile solution pretty attractive. No contract, no data cap, $50/month with auto pay and I can walk away at any time and just send the gateway back to them. I believe that printer, based upon the documentation I found, has an Ethernet port on it. With a pair of TP-Link Ethernet over power adapters that would be pretty simple to connect to the gateway or a switch connected to the gateway. Or a simple relocation of the printer depending upon how often it is used etc.. Well, it is hard to say why it does not connect to the 2.4 GHz channel. It is so old HP will have no driver downloads available and if that is due to some bug then it is unlikely the WIFI will play nice.

I don’t know how much the Xfinity cost would be per month and have not considered it as well they don’t have any service in our area. For me it was T-Mobile or Hughes Net and well we both know Hughes Net is probably no better than Century-Link DSL for actual speeds and Hughes Net is more cost higher latency and a 2 year contract. I just don’t like contracts with the big ISP providers as they seem to bump the cost up when they feel like it and they have you hooked. 

If you are connecting to a stable tower connection with n41 with T-Mobile the download speeds are pretty impressive. How long will that profile last? Time will tell. I will only have n71 here for probably a long time but it works really well. You know how it goes. They state they will deliver the Xfinity cable “soon” but well timelines are usually altered. You could do the T-Mobile solution and walk away at any time and improve your solution over the slow DSL link. I don’t know that I would go backward for a printer issue especially if it was not my printer. I have no connection to T-Mobile other than being a normal user. I have seen 10X the bandwidth, more stability, less cost, and no contract with T-Mobile as a huge win over the expensive, slow DSL solution we had in CA. 

Best wishes to you! Hope you get things sorted out soon.

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