Can't access system settings on router

  • 17 May 2022
  • 2 replies


I’m getting this prompt when trying to access the system settings on my router:

The problem here is that I do not have a Username. I sign in with my email. Where is my username? How do I make one? It’s unclear and that fact Tmobile doesn’t have a support chat system is baffling. This is 2022, not the dark ages.


Best answer by tomwil 17 May 2022, 09:29

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Userlevel 5
Badge +8


The problem here is that I do not have a Username. Where is my username?


Use the login credentials on the label pasted on the gateway.  Username = admin, and use the Password listed.



Userlevel 5
Badge +5

Just in case you have not seen it. The T-MO user guide can help out quite a bit. 

Based upon a quick glance at the internet connection the signal from the 5G is pretty low. You can maybe improve that. Once you do get in and can see and collect the cellular metrics you can post those and other users can help you dial it in. Getting the cellular solution vs. a hard cable solution working well takes a little more work. If you have more questions do put them out here.