We cancelled our home internet service during the last week of April and asked for a return box so that we could return it. It is May 23rd now and not only have we not received a box, T-Mobile continues to bill us for the service. It has been unplugged and sitting in its box for almost a month now, and I have called and messaged 3 different times now.
We don’t use twitter or social media and cannot get customer service to help us, can anyone here please help?