Why is it when I specifically ask to speak to someone in the US as I know they are the only ones with the correct authorization levels I get placed on forever holds, transferred to someone not in the US. Simply refuse to transfer. Etc. It's completely rediculous and now I've lost my invitation spot. I received an email saying I was able to order but because of this run around now all spots are filled once again in my area. Why??? I shouldn't be penalized for something that's not my fault. I miss the days of being able to call and have your own special care team.