High-Speed Internet Gateway does not work with some apps on T-mobile Home Wifi Internet

Hey. So I just got my 5G LTE Gateway for the T-Mobile home internet (on a Business plan) and ran into the same issue (couldn’t access any streaming service). 
 

I called 611 and was transferred 3 times before ending up at an internet specialist. He was able to determine that there was a content filter (that was automatically applied due to the plan being a business plan) that prevented access to websites that T-Mobile considered to be non-business essential (like Netflix, HBO, Hulu, Crunchyroll, Funimation, etc.). He disabled the content filter, synced the equipment and bam. Now all streaming services work, as well as online/multiplayer gaming (XBOX, PLAYSTATION, PC, etc.). 
 

So it’s a heck of a lot easier than worrying about DNS signals and IPV4 or IPV6 or adding a VPN. Just call and have the content filter removed. 

Prime Video works on my LG TV, and iOS devices but not on Apple TV after switching to TMobile Home Internet.  Really strange.

I got Prime to work thru my Roku so it may have something to do with Samsung Prime App?

I just got T-mobile internet, and Ethernet is connected to my Samsung TV, but for some reason, Amazon Prime doesn’t work. Can anyone help?

Thank you.
I will have to look into it.

As it stands my router behaves more like a switch. The T-mobile Gateway still handles DNS and routing functions. I am still able to set other devices (PC,s and Consoles) manually to use other DNS and they work.

With T-mobile DNS I have​​ more problems like frequent disconnects so I have to set google DNS instead individually with everything. It really improved stability for me. Cloudflare also seems to be causing issues on 0.0.0.0​​​​​

Funny thing about the router I use Linksys EA9500 once set into bridge mode you can never log back into it unless you reset it or find the IP that was assigned to it by default after being put into bridge mode.

So as​​​​​​​ it stands, with T-mobile router handling all the data and not having any advanced user options, I can not see a network map of my devices and I am unable to go back into the router settings to tinker until I find the IP T-mobile assigned to it. (unless i perform a hard reset). Luckily I had my SSID and passwords already set up on my bridged router how I wanted before doing the switch so I don’t have to go back in to tinker.

I have tried an equally high end router of last generation (wifi5) at my fiancees place, and I may swap with that one. That one is also set in AP mode, but with her comcast box. It has a lot more options for granular control. TP-Link AC4000 i think it was, tri band mu-mimo as well. 300mbps typical wifi download max throughput in real world scenario.

If there is one thing I learned about routers over the years, never ever buy a cheap one, and never ever buy the ones that try to make it easy out of the box. They remove too many features.

I just wish T-mobile sold a gateway and router separately so we could just use the gateway as a simple modem. That would be IDEAL!!!

That's crazy, I haven't had those issues. I get about 3 bars on 5g, or 4bars if I orient it better however it's still good enough in non-ideal location where I prefer to have it.

Had the unit for nearly 2 months now. I keep it in a cool spot of the house, loads of ventilation around it and with the wifi turned off on it, it doesn't heat itself as much, so less of a chance of it breaking prematurely.

Internet is running pretty good. Occasional hitches still include slightly slower response time on web pages vs cable. In FPS video games it's mostly fine with occasional very brief split second lag. For streaming video is perfect, general downloads perfect again. Slower paced games also perfect.

For stock trading like TWS, i have to use NORD VPN connected to Chicago (nearest to me) using UDP protocol and split tunneling so only the "Chromium" app of the TWS workstation gets tunneled otherwise the whole system would. And you're probably wondering why VPN, because without it, it simply doesn't work right. T-mobile must be blocking certain ports, or something about their filtering methods cause the app to stall without VPN. Didn't need vpn with Xfinity. Nord VPN is cheap and besides i was already using it for other things so it's not a bother.

I also VM into Linux at same time and manually set the network it uses as the non vpn one, otherwise it runs weird.

Sure, it's a lot of steps. But once i figured it out once, it's all automatic now and runs perfectly. Bye Xfinity Crapcast, see you never.

I'm just happy not to worry about data cap anymore and not overpay for that privilege. I also signed up for T-Mobile TVision TV streaming service, it is 100% worth it considering how much I save on internet now. And you get more than just live TV, but also Netflix style shows!!! $50 well spent. They also have a $40 deal worth looking into. With Comcast they wanted $30 just for 10 local channels i get for free with antenna anyways, pft.

I'm lucky enough to have near perfect line of sight to a tower within a mile away, so my speeds are great anywhere from 65 to 235 with the peak time average being more around 85 to 125mbps Mbps download and consistent 50-60 Mbps uploads

I also downloaded a little over 1TB of data my first month. Never throttled. Truly unlimited.

Thanks T-Mobile for being the good guys. This is how internet should be! You rock!

I had loads of issues today with it.

I am not getting errors from the unit itself. But when for example I even want to do a speed test. It takes a few seconds before it starts the test. With Xfinity it was almost right away.

Then when using Ameritrade trading platform, sometimes it will not connect. But then with VPN it will connect.

Or sometimes it will be connected and drop the connection despite me not actually losing connection. So the 5g Modem or the filters that Tmobile towers use on their back end don’t seem to be switching data fast enough.

I am cancelling my service and going back to Xfinity, which is not what I wanted to do. I hope T-mobile improves over the next year or 2 and I will come back. I hate Xfinity Comcast service, they are the worst with billing, but at least the internet is reliable with them.

T-mobile is so close to being perfect, if only they could eliminate the lag.

Last night it wouldn’t even let me connect to streaming services for a while

Update:

I am having a mostly stable experience with T-mobile WiFi by disabling all the SSID parts of the radios on all frequencies and using my own router as a network hub and wireless access point connected by wire to T-mobile gateway.

There is still the brief lag at times when requesting an online page or doing some task, and it also still experiences data hanging but it does not always crash apps as a result of data taking too long to come in or having brief pauses.

Last night I was playing COD Cold War Zombies on PC and I was hosting the party, no problems at all. I only played for about 2 hours thou.

I guess I have to keep in mind I am saving money compared to cable and overall the internet mostly works fine. I have downloaded about 400gb the first week without any throttling, so that’s good too.

Most of my apps work fine. Those that don’t are niche cases. Like for whatever reason Amazon prime video works okay unless I start a second prime video stream on the same network.

Some sites and apps don’t diplay correctly so I had to change DNS from default to Google DNS, I did that change for console and PC.

One of my PCs uses even more niche apps, and for that one I use a VPN which I already had.

When connecting my T-mobile phone to T-mobile wifi internet, the wifi calls feature in my phone can and does often break.

Clearly there is a lot of room to improve stability of the T-mobile gateway and home internet experience. But I feel for this month and maybe the next month too. It’s worth keeping the service and watching to see if it improves with new firmware.

I really don’t want to go back to Comcast / Xfinity and their terribly limited and expensive plans. Att is probably worse, not only don’t i get much speed but it also is very unreliable where I live.

I think T-mobile has a real success opportunity in this area.
 

I guess I disabled the wifi the wrong way, followed page 27 and went to each SSID channel and disabled.

Yet in the status screen it still says wifi is enabled and shows transmission power….however on the statistics screen and WLAN tab it says both 2.4 and 5 GHz are both off.

Then when I do a wifi search with my PC it still shows TMobileWiFi-2.4GHz and TMobileWiFi-5.0GHz as available networks to connect to. I’ll have to turn off router and see if those stop showing up.

Not sure why it does that. I never set those names up as the network names and I doubt my neighbors signed up for T-mobile gateway the same exact time I did.

Also when manually turning the unit off and back on, it resets some of my settings and defaults me to default admin and password as well as resetting the wifi settings. So now I do reboots from the web UI browser instead.

Anyways, thanks for trying to help.

I will have to call customer service and see what they say. Maybe there’s an automatic update on the way as doing manual updates it asks me to drag and drop the update file into the web UI...and I have no clue where to get an update file to so. I really hope you are right and they also do it automagically.

Fingers crossed, if these issues aren’t resolved in like a month, that will force Xfinity to come back, but at least there I don’t experience these kinds of issues.

First thanks in your sincere efforts to help the original post? As that was who I was trying to help.

I can and do have all my wifi radios runs turned off in the Nokia Gray Tower. I dont know what photos you are showing me, maybe you have an older firmware?
The first photo you have posted is what my page looks like and programed exactly as written on page 27 of the manual that I posted a link too. 

I have the SSIDs and “Broadcast” turned off “Disabled” on all three radios. 2.5, low 5 and high 5.
I have a Motorola AC 2600n router connected via Ethernet to the Nokia Router/Modem and is where all my wireless devices connect through. 

There are no SSIDs showing up as an option for the Nokia Tower in my home. I can turn them on and off at will, in fact I used the quite capable built in Nokia router for a good week or two on the 2.5, low5 and high 5 then turned them off and use the Motorola Router exclusively now. 

Its all clear in the manual as well, page 27, disable SSID and Broadcast. 

I have no issues what so ever with any of my 28 wifi devices connecting, though no more then 18 are active at any one time as seen by the network. No issues with 5 Roku players, cellphones, 2 laptops, 2 desktops, wifi cameras, doorbell camera, network printers, ect, ect ,ect … 

My problem is with a defective Nokia Modem/Router that will not connect to a secondary cell connection. It did for a couple weeks, however was very unreliable for more the 24 hours, my speeds when the secondary connection drops goes from 100 Mbps to 20, sometimes much worse, sometimes up to 40. Very unstable and very frustrating as I know the 5g modem must be defective as it no longer works at all.

Lets face it, this modem/router was pushed out to the market place by Nokia way too soon. 

TMobile states firmware updates will be automatically pushed when available. The 2.5 and 5G wifi radios have nothing to do with updates. Only the cell signals are used for updates. 

I think for now Tmobile is after the average homeowner who wants internet access and isnt one to change settings. More or less an out of the box experience as this is what most homeowners are.

The Nokia Unit is not for anyone who wishes to change settings of any kind except the SSIDs. Im good with that except my Nokia Unit 5g receiver I think it burned out, no longer can get the 5g and I used to have 4 bars. Right before that an “CPU Overheat” message was displaying on the LED screen of the unit. 

As far as controlling the 2.4 and two 5 ghz bands that you can easily do, You CAN turn off anything you want as far as that goes.

Here is the manual. 

Nokia Gateway Manual