Question

home internet billing issues

  • 21 April 2021
  • 3 replies
  • 98 views

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I am unable to create a login due to the email address I signed up with being attached both to my t-mobile phone number and t-mobile home internet accounts. First of all this is ridiculous that both cannot be paid on my one login. Secondly, I have tried to create a new login with a different email address and it will not allow it due to my other email being the address I signed up with over the phone. I have spoken to 4-5 service reps, none could fix the issue, now it is escalated. This is insane though. I am not able to sign up for auto-pay to receive my 5 dollar credit. Why is this not a simple fix on their end? Hope somebody from support reads this so I can get this resolved. Thanks. I paid as a guest using my account number and it took my payment with absolutely no problem whatsoever.


3 replies

When I checked my account I see both my phones and the home internet phone number with a picture of the trash can.  So far the bill for the home internet isn’t showing up.  Is this your issue?  What are you attempting to login to?  

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Your internet bill is supposed to be on the same account as your phone, not two separate accounts. My internet shows up as another phone number on my account and I pay for both at the same time. Not sure why you would have two different accounts for internet and phone. 

Userlevel 7
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All billing and account issues need to be taken care of through Customer Care or Customer Support.  You could try reaching out to the T-Force Team via Facebook or Twitter to see if they can resolve this for you quicker.

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