I am unable to create a login due to the email address I signed up with being attached both to my t-mobile phone number and t-mobile home internet accounts. First of all this is ridiculous that both cannot be paid on my one login. Secondly, I have tried to create a new login with a different email address and it will not allow it due to my other email being the address I signed up with over the phone. I have spoken to 4-5 service reps, none could fix the issue, now it is escalated. This is insane though. I am not able to sign up for auto-pay to receive my 5 dollar credit. Why is this not a simple fix on their end? Hope somebody from support reads this so I can get this resolved. Thanks. I paid as a guest using my account number and it took my payment with absolutely no problem whatsoever.
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