I was sold this home internet based upon “Excellent 5G signal strength” where I live, and promise of 50+Mbps. I’ve had the unit for a couple weeks.
Secondary connection (5G) never connects. Is a special SIM card needed to get 5G?
Primary connection cant be locked, and it initially connects to band B12 (5 bars) when rebooted, then quickly changes to band B4/B66 which have terrible (2 bars).
Tech support has been less than helpful. I knew more than the first rep, then second rep said my tower was being upgraded and would be finished March 21. The 21st came and no change.
My other provider uses the T-Mo network, and I can lock to 4G band B12 with excellent signal strength and get around 15Mbps. Dont understand why T-Mo boots me to a band with poor signal strength and abysmal speed.