Home Internet Wi-Fi disconnecting

Yes - same for me. I got the 5-G tower too- abd it does the same damn thing- especially late at night- T-Mobile started off great considering. But I think the issue is we do not have a 5 g tower close by. Closest us 3.75 miles! A bit far for 5-g

I’m about a mile away from 5G, but still a frustrating situation. I hope they kick an update out and correct this issues. 

We are having the same problem but only recently again. We travel for work, and service was sketchy In Dothan, Al. We went to Richmond, VA and were getting speeds about 200-275MB/s with no issue even living miles out of the city. Recently got to Springfield, MO and service was decent at first (I have 5 bars, and customer service even said we are in a perfect area for the tower) but it disconnects every other hour or so and won’t reconnect unless I unplug it. 

Note- I just switched from the older gray cylindrical home internet box, to the new smaller black box and same issue persists. Have had the new one hooked up for a couple of days now, and upgrading to the new one did nothing to help with the service interruptions.

I had those same problems plus couldn’t connect the printer. Thing was I KNEW where the problem was. The printer prints out all kinda good information. I just didn’t know how or  what exactly  to do. I’d call T-M ….ok miss. Uninstall  and reinstall T-Mobile app…. Unplug router ma’am. Are you serious. It’s in the network!!! Long story short…. Try resetting the your network. It cures alot of things. God luck.

I am in Yakima WA and signed up for TMobile Home Internet last March.  Dropping and buffering was horrible in April, and is marginally better.  I experiencing complete dropping at least five times a day, and buffering too.  I have moved my Gateway tower to a window location, just this last Saturday (6/11/22) hoping this would improve the situation.  After moving it, Saturday and Sunday, experienced buffering, the message came up on the television that internet had dropped, but  the circle was still spinning so we waited another minute or two and it recovered.  Monday morning, however, was another story altogether 😒  I got up at 4:30 a.m. and internet was dropped, did the usual turn off/on and internet dropped again at 5:15 a.m., dropped again around noon, and again around 3:00 p.m.  I called messaged with TMobile Techs (this has been the 4th or 5th time I’ve gone this route), done the same exercise of them rebooting the tower, having me turn off, unplug and the re-plug in and turn on the tower.  That did not resolve the issue as (never did in the past either) and while I was responding to the Tech my service was dropped again!!!!  The Tech forwarded me to someone who was supposed to be more “Techy” than they were, so I proceed to have a phone conversation.  This new Tech has me do the same things I just did.  I told this person that I had just done these things without positive results, and what is the purpose of re-doing this exercise that did not work in the past?  So all I get from the Tech is the excuse that there were too many people trying to access the tower (definitely not at 4:30 a.m.), and that I will need to turn the Gateway tower off/on a couple times a week - which I have to do several times a day when getting dropped.  I have zero confidence in TMobile and their Tech staff.  I don’t think anyone knows what they are doing.  So it’s down to paying through the nose for reliable internet from Spectrum, and continuous price increases, or lousy internet service from TMobile at an affordable price.  I am NOT a happy TMobile customer.  I will not recommend TMobile to anyone.  I am stuck with them because of budget.  If someone with a brain can give me a coherent solution to my problem, I would REALLY appreciate it.

Yes! We are in San Diego and it has been awful! Particularly in the evenings. Last night we were trying to watch a basketball game and it constantly kept freezing. That was the 3rd strike. 1st strike was gateway died after 2 weeks. Took a week to get a new one and 2nd strike was they didn’t even bother to configure it. We were on the phone with them for over an hour trying to get it to work. We are back to looking for another internet provider that is reliable. Once football season starts and it keeps buffering that won’t fly in our household. It is super frustrating. We really want to like it for the price but not having to deal with inconsistency.

Same issue.  I live in Vancouver and just am testing the new box out.  I was fine, but it was very slow running on full bars using 4G.  Once it goes to 5G it will run with 3 bars, but eventually disconnects and never re-connects until I reboot it! 

The other issue, can’t turn off wifi, can’t port forward, and no firewall capabilities.  I believe I will just return it.  So sad!  It would be a great solution if it worked!😪

I’ve had the Arcadyan gateway for a few weeks with no connection problems until a couple of days ago. Then random disconnects and the occasional SIM error message. Upon checking the SIM card I noticed that it wasn’t seated properly. When I pushed it in, it didn't click into place plus it couldn’t be removed. Later on I noticed that it was slightly protruding again so I pushed it in and while it didn’t positively click into place it did appear properly seated. I worked the mechanism a fee times. It’s been seated that way for a few hours, hoping it stays that way. 
 

Before I was able to work the SIM mechanism, I contacted support. They were helpful and fully understood the problem and offered a replacement gateway. I’m hoping I won’t need a replacement as working the current gateway’s SIM mechanism seems to have helped. 

It's weird that changing from spectrum to t-mobile home wifi service all devices download slow. And today not even cellphone service was available. Gateway was connecting but internet was not available. And even my guests cell phone was not receiving service and they don't even have t-mobile or were connected to my wifi. What could be causing this?

If you want tech help I doubt you’ll find it from T-Mobile 

I’m in Gulf Shores, Al.  Love the system but every week or two have the same problem, and always at night.  I’m getting 350 to 400 down and 60 to 75 up so it is not the signal strength.  The modem looses the internet connection from the 5g tower..  I have to restart the modem and then all is OK for a while.  Wish they would fix it as if we are traveling I can’t reset the modem and we can’t check the security system.

I've been having connections issues for the past 2 weeks, after multiple calls and troubleshooting efforts by Tmobile team I thought I may have seen the silver lining until this morning. I work from home and this is very irritating to have my connection dropping constantly every 3 to 5 minutes 😡

I've had Tmobile internet for the past year, and these issues just recently started that seemed to be in line with recent tower upgrades..

Update: TM updated the towers near me a few months ago and I’ve had excellent service. I have to reboot the gateway once in a while but other than that, no issues!