how do I return the internet tower

  • 13 April 2021
  • 1 reply


need to return tower within time limit and need to know how to do it

1 reply

Call Home Internet customer service.  Make sure they process the Gateway return label AND cancel your account.  Sorry I don’t know the number off hand.  There are a bunch of different numbers for customer service...I must have called them all, waited over 3 hours and got passed around and disconnected on.  But finally got it done.  T-mobile left a bad taste in my mouth from the experience. 

Not happy when asking about 5G availability that they flat out lied and said it was available to my address.  The Gateway said otherwise and when I searched and found their 5G map, it did not cover my area!  I got <10Mbps down <10 Mbps up.  LOL.