I was sent a high speed internet gateway, but there’s nothing for it to connect to. No 5g nearby and the 4g LTE is terrible. It needs to go back ASAP, but I can’t reach anyone by phone to arrange it. I guess they’re not doing chat support now.
Userlevel 7
+15
Give Customer Care a call. They can help you setup everything and get you the return label to ship it or tell you if your local stores take gateway returns.
I called support, they said you don’t need a box, they sent me a Shipping label. I am going to take it to the UPS store and see what happens.
I Ned a return shipping label for my gateway wireless router
wow, its been months I even returned the device. What service.
I Ned a return shipping label for my gateway wireless router
I picked up my Tmoblie modem from a store, they refused to take it back-
2x then I called customer service who promised me a lable to my email, never recived/
still being charged not using at all. Just got off the phone with customer care again, and now they
still will not send the label, because of acct. holder information? I told them please read comments-
this is already been ok, i just need label.
Tmobile is scamming people with this internet returns- nothing should be this hard.
I have been a customer for years… looking to switch after all this time wasted. And i still have the modem.
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