Question

How to return Internet Gateway?

  • 5 March 2021
  • 4 replies
  • 5546 views

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I was sent a high speed internet gateway, but there’s nothing for it to connect to. No 5g nearby and the 4g LTE is terrible. It needs to go back ASAP, but I can’t reach anyone by phone to arrange it. I guess they’re not doing chat support now.


4 replies

Userlevel 7
Badge +15

Give Customer Care a call.  They can help you setup everything and get you the return label to ship it or tell you if your local stores take gateway returns.  

I called support, they said you don’t need a box, they sent me a Shipping label. I am going to take it to the UPS store and see what happens.

I Ned a return shipping label for my gateway wireless router

wow, its been months I even returned the device. What service.

I Ned a return shipping label for my gateway wireless router

 

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