Question

How to return internet gateway

  • 20 November 2021
  • 2 replies
  • 161 views

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I attempted to return my 5G gateway to my local store….they said they couldn’t do it….what do I need to do to get rid of this?


2 replies

If you ordered your gateway online you have to return it the same way. If you ordered your gateway from a local brick & mortar store you can return it to the store. Sounds like you may have ordered it online so you will need to contact the T-mobile home internet help tech’s online. And they will send you a return label. At least that is what happened to me.

Userlevel 2
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You can go to a store and have them call home internet tech support for you. They can cancel the service and email you a prepaid UPS label.

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