How to return internet gateway

  • 20 November 2021
  • 2 replies


I attempted to return my 5G gateway to my local store….they said they couldn’t do it….what do I need to do to get rid of this?

2 replies

If you ordered your gateway online you have to return it the same way. If you ordered your gateway from a local brick & mortar store you can return it to the store. Sounds like you may have ordered it online so you will need to contact the T-mobile home internet help tech’s online. And they will send you a return label. At least that is what happened to me.

Userlevel 2
Badge +2

You can go to a store and have them call home internet tech support for you. They can cancel the service and email you a prepaid UPS label.