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Hulu Live

  • 30 July 2021
  • 35 replies
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Why won't Hulu Live work with T-Mobile Internet? Looking the question up online says:

 

“T-Mobile Home Internet supports most video streaming services, like YouTube TV or Netflix. However, at the moment, Hulu + Live TV is not supported due to a technical requirement in delivering the service. We’re working closely with Hulu to resolve this as quickly as possible,” a T-Mobile spokesperson said in a statement.

 

This is very unacceptable in today's market. With Hulu being a cloud supported application, it should take nothing to support the service. It's a simple data service that should be provided and supported. 5G is just a carrier, it's a link to internet services. Why is it, the service is not supported? I would like a deeper technical answer as to why such a simple thing is not 'supported'? 


35 replies

Why won't Hulu Live work with T-Mobile Internet? Looking the question up online says:

 

“T-Mobile Home Internet supports most video streaming services, like YouTube TV or Netflix. However, at the moment, Hulu + Live TV is not supported due to a technical requirement in delivering the service. We’re working closely with Hulu to resolve this as quickly as possible,” a T-Mobile spokesperson said in a statement.

 

This is very unacceptable in today's market. With Hulu being a cloud supported application, it should take nothing to support the service. It's a simple data service that should be provided and supported. 5G is just a carrier, it's a link to internet services. Why is it, the service is not supported? I would like a deeper technical answer as to why such a simple thing is not 'supported'? 

I had same problem but I just called Hulu customer service. I gave them my IP address and my customer information and they had me hooked up in no time. Back to being able to watch live tv. 

I set up my T-Mobile gateway yesterday.  My IP address has changed multiple times.   So Hulu Live not working for reasons already provided in prior posts.   However also having to take extra steps when logging into financial accounts, as get the message about a new computer/device logging in.  

Hulu customer service said that they will only override my IP address for a limited amount of times.   

 

So not sure that the cost/benefit is worth staying with this Internet system.    Was very exited about the prospects but now disappointed.

 

Still doesn’t answer, why my TV upstairs didn’t crash, it wasn’t on the app, it was on the smart hub.  This makes me feel, it is something in the app.

Exactly! I got this resolved once & three days later (last night) it suddenly said I wasn’t home in my bedroom, but no issue at all in the living room. After an hour, they got my bedroom up and running & now it’s not working in my living room- both tvs are obviously on the same internet connection & both are connected to an AppleTV. The explanation about the IP address changing has to be BS

call hulu and they will do a manual overwrite. they did advise me that T-Mobile may roll your ip address, so if they do, you will have to call again.

 

I had the same issue, but I got into a chat with hulu and the guy was able to override it. So after about 30min he fixed it. Yeah he asked me if I was using a hotspot lol... Seems to work good and cheaper than Cox

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It hasn’t been mentioned here, so I thought I’d chime in.  FuboTV has the same location problem.  They also use your ip and had me located in Minneapolis MN. I live 350 miles southeast of there.  The thing about Fubo was that they wanted to charge me another 10 bucks a month for an RSN (Regional Sports Network) fee for Minneapolis.  After several attempts to resolve this, I cancelled and never did get a refund.  So if you’re using Fubo along with TMHI, be prepared for some possible extra charges along with not receiving local live TV.  I went with You Tube TV and haven’t looked back.

from what I have read the issue will not be resolved quickly. Hulu+ Live is owned by Xfinity who would love the internet monopoly. I am an Xfinty EX customer and love my Tmobile internet.

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I have used YouTubeTV with TMO Home Internet and it works on my Apple TV because it asks me to verify my location by signing into my mobile app. The reason why the mobile app can accurately track geolocation is because of the built in GPS on all smartphones.

Hulu TV can do the same thing as YouTube or TMO can figure out a way to match public IP to the correct geolocation.  But as others have said, there is a business relationship with TMO and YouTube so I wouldn’t hold my breadth on Hulu TV getting “fixed” anytime soon.

Hulu is owned/operated by Comcast, which is a CABLE company. There is no incentive for them to modify their services to work on a competitor’s wireless network. It is very unlikely they will make any changes, whether they lose customers or not. 

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Not that i want to excuse Comcast, but actually Hulu is co-owned by Disney and Comcast with Comcast being a silent partner and Disney set to assume full ownership in 2024. So, although it might be true that Hulu is unmotivated to solve the issue because of the Comcast connection, I think it’s more likely that it just hasn’t become a big enough issue to warrant them changing their system. As of Q4 2021 Hulu with Live TV had 4 million subscribers. T-Mobile Home Internet likely has way fewer than that, so the overlap between the two services is likely relatively small. As both services grow, it’s more likely Hulu will be forced to find a solution if T-Mobile doesn't itself.

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