I'M GOING TO VERIZON AFTER 21 YEARS ...GATEWAY IS THE WORST MISTAKE EVER

After your experience, I am reluctant to share mine.  After receiving the gateway, I had things setup and running in under an hour.  My only issue was placement, which I resolved after figuring out where the tower was (relative to my home).  I am using an Eero mesh router that plugs into the ethernet gateway port.  My download speed averages about 50 mbs with 3 bars.  My issue with this gateway is the lack of what could be called a ‘configuration’ panel (either via the web or app).  It is very sad that you cannot disable the wifi radio or other advanced settings without writing scripts and using the Terminal app (Mac).  I hope this is addressed in a future update.  In the meantime, I am saving $30+ from Comast per month.  Now, who is this gateway actually for…. If you are a web browser, email user and/or tv streamer, you will likely be satisfied.  If you need ‘live’ streaming, are an avid game player or routinely share large files, then I think you will be disappointed. The gateway connection, although reliable for me, is a bit erratic and often has excessive loaded latency times.  T-Mobile should ask more of how the user intends to use the gateway before shipping this product.

I feel for you. Are you also aware that the 5G Gateway has only the WPA3 security protocol... so any devices that don't have a WPA3 will not connect! Something you'd never imagine until yr 14 day period runs out!!! So, I'm having to change my apple TV device, and all my printers!!! Go figure!! 

I've spent 7 hrs with morons in the Philippines getting assurances on how they will help... with NOTHING!! It is appalling, unbelievable! Absolute ignoramus for CSRs. 

TMOBILE... I have never spent so many hours with customer service when I was a tmobile cell customer for 10 years. Going back to AT&T which was, luckily, not disconnected. 

Can you please advise how the Arcadian can be changed. 

I think the moderator has cut out my request because I had fumed and ranted a bit about customer service from the Philippines again. 

Thank you for this info... I returned the t mobile device and will never go back.

This is not the kind of stuff customers should have to do. It is an absurd expectation 

My speedtest this AM is <6bps.  And their tech support put me on terminal hold till they hung up and sent me to their app.  And now they say they cannot connect to DirectTV.  Fascists. 

Which particular system did you get? The prices vary significantly…  I am looking low end, not the 1k items…  Thanks.

You got tmobile home internet, and it all works out.  Then decided to find the t-mobile forums and find people frustrated and desperate for working service so you could tell them how yours works great?  You sound like a paid actor and for no reason.  Your success story means nothing to people who can’t even load a google search for “speedtest”.

My T-Mobile internet was out for the first time this morning for about 60 minutes or less.  (It’s been slow some recent mornings, too, for less than 30 minutes, with speeds way below hundred, when usually the download speeds are 200-300 something.) My connection speed was showing “very good” on the tower, while it’s usually only “good”.  My eero 6+ pods were even showing at first they were connected to the internet, even though there was no internet on any device, only a connection to the network.  I unplugged and restarted the tower and eero a few times.  Went to the T-Mobile Internet app, which was no help, and started thinking of going back to Cox. 

Seriously, while I have the time to work out internet connection problems, as well as have no important need to be on the internet, I simply don’t have the patience any longer to talk to tech reps or keep trying various things to fix modem or router problems.  Cox appears to have resolved their issues on my street, too, as the telephone/internet modem shows. The eero mesh system has also never misfunctioned. Yet Cox is nowhere near as fast as T-Mobile and I love the idea of having a totally wireless internet connection, not one where a repair person has to come out when they can get here.  

I’m going to get another eero pod, however, because I’ll need one if I go back to Cox.  Right now, though, I’ll stick with T-Mobile.  The internet outage this morning was no big deal and fixed itself, unless all the unplugging did it.  But if I ever start having some of the chronic problems many who post here have, I will be gone.  And drjim, I have no doubt whatsoever you are a real T-Mobile internet user, not a T-Mobile shill.  When T-Mobile internet works, it can’t be beat, in my opinion.

Im about to jump ship 2. 3rd phone in under 4 months and have to pay taxes and shipping every time then 2hrs later tell me to drive 30 minutes to Beaumont Texas and pay a different company to fix come on t-mobile step it up I deserve a free upgrade in my train of thought. So do you sorry for adding on but every post I try and send my phone glitch and start over 

I had straight talk for years when they first came out great coverage good price but trash phones and never spoke to a costumer service person I could understand great but way less problems I've had in the last 2 years  

And will you please give me your opinion I'm willing to try anything I don't want jump ship on t-mobile and start over I value everyone's opinion and yes I was in my feelings and apologize but do you have any suggestions or clue on what I should do  or what you would do please reply 

In under 4 months months I have full coverage insurance I pay for but this close to holidays I don't have a extra grand for a new phone if you do can I borrow with 19% interest rates I have great credit lol. Trying to make light of the situation but you can only give in so much before enough is enough right 

my opinion would be to ask such questions in an area more dedicated to your question..not piggy backing onto someone elses issue and trying to turn it into your thread/issue..