I just got my 5g Home Internet Gateway. I’ve found the best possible place to put the gateway (second floor near a window) where it indicated it has “very good internet” but I’m only getting 2-17mbps. On a good day I’ll get 20mbps for a little bit but it inevitably drops back down. However, it’s not strong enough to do any kind of gaming :(
When I call customer support, they tell me the same thing, like off of a script. My tower is updating or just updated and allow three days. I’ve called twice now. How can I just keep waiting three more days? My “assigned T-Mobile expert” will not email me back (Thanks Ashely Delwin for your wonderful support!).
I feel like they are giving me the runaround. Maybe prolonging the time I have it to boost their sales numbers?
The question is, if my internet is this bad right now...will it really get any better? Or should I cut my losses. Is there a booster I can buy and attach to it that might help? I have very limited service options where I am in NC so I’d really want this to work. If I could get 50 mbps consistently I’d be happy.
I appreciate any advice :(