TV & Home Internet
Ask about TVision & Home Internet
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I've tried every recommendation in the book restarting the "T-Mobile" device, the mini. It will go through the entire process of adding the device and at the very end, after it's verified the connection, it suddenly says it can't connect to the network and fails the addition.
I recently signed up for T-Mobile internet, and I am VERY disappointed that I could not even forward NAT traffic to my home security system. I saw that this was discussed 7 months ago in a previous thread, and hope the developers will notice this. The speed is great, and the same as was advertised in the chat.I would like this issue to be resolved so that I don’t need to continue with Optimum (Morris Broadband).
Why won't Hulu Live work with T-Mobile Internet? Looking the question up online says: “T-Mobile Home Internet supports most video streaming services, like YouTube TV or Netflix. However, at the moment, Hulu + Live TV is not supported due to a technical requirement in delivering the service. We’re working closely with Hulu to resolve this as quickly as possible,” a T-Mobile spokesperson said in a statement. This is very unacceptable in today's market. With Hulu being a cloud supported application, it should take nothing to support the service. It's a simple data service that should be provided and supported. 5G is just a carrier, it's a link to internet services. Why is it, the service is not supported? I would like a deeper technical answer as to why such a simple thing is not 'supported'?
I have seen several posts about VPNs not working with T-Mobile Home Internet. What is T-Mobile's plan to address this? I contacted my corporate IT department and they said it's not their VPN. All works fine on my old ATT home internet and Verizon Hotspot (work cell). Maybe I should drop T-Mobile Home Internet and go back to ATT.
So apparently I cannot connect to sites that need to verify your location because my new tmobile internet service shows me as being located in a State that is different from my actual location.Been on hold for 50 mins to speak to someone, not sure if I will get anyone tonight and this is not looking good for customer service support that you don’t have a different number specifically for tech issues like this.
Ok I decided to see what an external antenna would do and wow.I got the kit from Waveform as it’s an ok price and reputable money back company.So I have an n41 tower 3 miles to the SW, a B66 .5 miles to the W, and a n71 2 miles to the NW.If I put the can in the NW window it get the B66 ok and never holds the n71 for long. If I put the can in the S window it just does not hold the n41 or the B66.So I have been living with the can in the NW window with the B66 and 75/25 average and solid for days on end slow and steady.I wanted the n41 tower as my test show it rock on my phone so I figured let’s see if an ext ant can do anything.So remember can in S window cannot get the B66 to the W and also n41 is to weak. Open up can, remove 3 and 4, snap on new leads, put can back together, hook up ext ant that is just outside window aimed right at the n41 tower. Time to rock great signal and 650/110 speeds.So not that bars matter but in the NW window B66 was 3 bars almost -100dBm with SNR of 10db so
We jumped on home internet service as soon as we heard about it. For a long time now, Comcast has been the only choice in Baltimore City and it feels like they squeeze city residents to subsidize lower prices for their customers in the counties where they have competition. Our current Comcast bill is just over $100 per month with their most basic service, a bundled Internet + TV. We don’t even use the TV service but they wouldn’t give us a plan with just internet service. This costs us about $110/month. I can plug my brother’s address (he has VZ Fios) in on the Comcast website and get offers for $39.99/month. I’ve been looking for a way to break free of Comcast for years now so I want to love this service but it’s just not measuring up.We had one of the mobile internet gateways delivered on 3/9. I started testing it immediately and was consistently getting speeds well over 300Mbps down on the first floor of my house. I even hit above 400Mbps a few times. So I went ahead and put that g
We've had TMobile Home Internet for several months, and it's been rock solid from day one. Until the last 24 hours. Every 10-30 minutes or so, our devices get 'Connected, No Internet', and the only way to fix it is to power cycle the gray trash can (as we call the modem). Very confused, as it's location hasn't changed since initial setup, nor have any of its settings. Any help would be appreciated.
My big gray cylinder 5G Home internet has good signal and works reliably. But some percent of websites I visit simply refuse to load via the TMo 5g device, yet they work fine if I use my Verizon cellphone data, or a coaxial cable modem (which I have not canceled service on yet). I am guessing it’s either a DNS issue between my Mac and the T-Mobile cylinder (eg: settings requiring technical help or updates), or a problem in the T-Mo network that is blocking some sites. After spending too many hours on the phone already with Tmo tech support for 5G Home, I am not excited about the prospect of engaging on the phone again. It takes too long, and the agents need more training and support. Has anyone experienced and solved this issue? Do you have technical insights? Is there actual written documentation somewhere that I could access? Thank you. (Honestly Tmo, you need to rethink your support infrastructure for 5G Home.)
Since setting up my 5g home internet device, I am not able to connect my HP Photosmart C4599 wireless printer to it. I reinstalled it on my home computer which connects to the modem with ethernet cable. I currently have the printer set up using cable connected to home computer, but when I try to configure it over wireless, I am not able to complete the set up. I get to the point where I select my SSID and put in my password so that is all working, but then after that it fails for “MAC Address Filtering may be enabled on your wireless router which can prevent your HP printer from connecting to your wireless network during setup. Temporarily disable MAC address filtering on your wireless router.” I got into the router using the admin user/password but don’t see an advanced option for disabling MAC address filtering. Is there a way to do this or what other options do I have?Thanks for your help!
I have the unlimited TMobile ISP internet modem, and it works ok, but it has limitations that I can solve by using a different modem. The TMobile ISP box does NOT have a bridge mode and it does NOT have external ports for external antennas. For those of us in rural areas this means we get maybe 1 bar of service. The NO bridge mode means I either intend to let the TMobile modem be a router as well as a modem, and I don’t like this idea for several reasons: 1) The firewall sucks. 2) no masquerade 3) No detail configurable firewall with subnets, 4) No embedded GPS for location & 5) the 2.4 & 5 Mhz Wifi is not powerful enough to reach the far corners of the home and those emitters interfere with the cellular signal at 1 bar, making upload speeds suck for a Plex server. So I prefer my Mikrotik router, and my Mikrotik AP’s stanmding alone on the network - which means I need the TMobile ISP modem to be in bridge mode, (but they don’t have a bridge mode) or I’ll encounter a double
I’ve had the Home Internet service for 3 months now and I’m generally happy with it, but one thing is rather annoying. The external IP address that gets assigned to my gateway keeps changing. This has two side effects. Web sites for CCs, banks, etc remember the IP address that you last used to connect and if it changes, they will require additional verification. The other problem is with streaming TV services. The local broadcasts that I’m allowed to watch will depend on where they think that I’m located. My estimated location usually depends on my IP address and in the last month this has changed 4 times! My IP address location has changed from Kansas to Oklahoma, to Texas and today it thinks I’m on Ohio!
For my t-mobile home internet, I have to restart the router daily otherwise I drag down from 80+ mbps to something like 20mbps. Are better routers coming out? Am I the only one this is happening to? I have called support before on this and they just have me reboot or reset the router but it eventually comes back. I tried an Alexa plug but it needs internet to start back up. Doh!
It’s September 14, 2021, and the awaited 1.2101.00.1609 gateway firmware update was finally pushed out to me automatically. You can see if you have it yet in the GUI. Select “Overview” and It is called “Software Version” below the gateway icon to the right.You can see the GUI for your gateway by typing 192.168.12.1 in the address window of a browser. If you haven’t gotten the new 1609 version pushed out to you yet, you will see the old version 0178 still. Please note that Tmobile does these gateway upgrades automatically, pushing them out over weeks, so you may not get yours for a few weeks yet.According to the T-mo Report of a month ago, here is what is in the update:The update claims to fix two known VPN issues, one with Cisco AnyConnect and one with GlobalProtect. More importantly, the update claims to improve the poor 5G signal experience. Apparently, this fixes situations where a 5G signal is poor and the LTE signal would be a better connection. If you think that means if you hav
Hi all - New T-Mobile home internet user, here. I set up my 5G internet gateway (silver cylinder) this weekend and it works just fine. I have Frontier DSL and Charter Spectrum now and T-Mobile is currently way outperforming Frontier DSL and outperforming Charter Spectrum almost always.I found this article about installing a MIMO antenna using the internal gateway ports. https://www.waveform.com/a/b/guides/hotspots/t-mobile-5g-gatewayHas anyone tried it? I would be interested in experiences and results. Thanks in advance!
Thermal Issues With Home Internet Gateway/Router as a Cause of Dropped/Slow Internet or Wi-Fi Connection
I am a Newbie here and a fairly new T-Mobile Home Internet customer. But my background is electrical engineering and I've been around a while. Like many community members I have experienced frustrating degradation of my internet connectivity after a period of operation, which is temporarily fixed by cycling the Gateway's power (otherwise known as a soft reset, not the paperclip nuclear option). The standard fix per T-Mobile Tech Support is to just perform that reset, which isn't a “fix” at all. Though many others have noted the thermal connection, I feel it’s time we get organized on this. Without going into great detail and after surfing a number of forum threads and through my own direct experience, I have become convinced that the primary cause of the various complaints expressed by posters is heat buildup in the Gateway's enclosure and a subsequent compromise in performance in one or several of the Gateways numerous devices. There could be multiple devices affected, manifesting in
This is primarily a reference post related overheating. If you want to read my full background, see the link at the bottom.The Nokia device seems to have an overheating issue. For me that mean things would run fine for a few hours or even days and then suddenly speeds would drop so low it appeared to be completely offline. Even though the ambient temperature in the room was in the 60s and the device itself never felt that warm, adding a couple cooling fans drastically improved air flow throughout the device and completely resolved my issues. Here’s a link to the fans I purchased.https://www.amazon.com/gp/product/B00JLV4BWCYou may only need one but since these came as a set I put one beneath the device and the other one on top. This has ensured constant airflow throughout the device and kept my modem from having any issues. I am fairly certain that the tower I am connected to does not support 5G but I have been very happy with my consistent 4G speeds that average around 100 Mbps d
Anyone else have this problem and/or could offer any solution? When using WiFi with t-mobile home internet, YouTube on my phone, tablet, and wife's phone are barely usable. Nearly all videos stop after a few seconds and then the app just tries to buffer the video with the spinning arrow showing. No amount of waiting will restore the video. If i switch the phone to cellular data the video will start again. Related to this, YouTube smart downloads is continuously active. All of this happens only while using T-Mobile 5g home internet, not on our AT&T internet.This never happens while using cell data connection on the phone (T-Mobile is not our cell carrier). It also doesn't happen with any other streaming device, Roku, computer, etc, or any other streaming service, Disney, prime, etc. Download speeds are extremely high. That's not the problem.
We have an Asus RT-AC5300 router. We also have a small 5-port ethernet switch attached to the router for all the wired connections in the house. We just got the T-mobile Home Internet gateway. I have the AC5300 connected to the top ethernet port on the T-Mobile gateway. The speed is usually quite fast, but sometimes things will choke. For example YouTube, Facebook and IG will sometimes take a while to load. This is regardless of a wired or wireless connection. Whats even worse is my wife’s work uses a VPN and after about 45 minutes, her connection slows down to the point of being unusable. Her PC is connected via ethernet (via the switch). I connected the switch directly to the bottom ethernet port on the gateway and she could not connect at all. Rather than go down a network IT wormhole, is there anyway to make this setup more stable? If not, I have a feeling I’m going to have to cancel the service until they can figure out how to make their gateway JUST a modem. Based on what I have
I have been having issues connecting streaming boxes and sporadic issues with connectivity to a lot of Websites on my PC when I use T-Mobile Home internet and the new gray cylindrical 5G router. I got a call back from Tech Support at T-Mobile and they explained that these new routers support ipv6 ONLY, they are locked in ipv6 ONLY mode and cannot be changed by the user at this time. They are working on letting users choose ipv4 AND ipv6 protocols but cannot do that yet, perhaps soon they will. That is the source of the flakyness and unreliability of T-Mobile Home internet in my case, using PC’s and some devices. Mostly it works fine, but its just flaky and at times you just will lose a connection in one tab of the browser while connections are fine in the same browser in a different tab. Just thought people might want to know in case you are having similar issues.
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