TV & Home Internet
Ask about TVision & Home Internet
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Just set up my gateway… working fine for the most part, but it doesn’t appear in the list of available networks on my Windows 10 laptop. Phone, tablet, another laptop elsewhere in the house… the network shows up just fine on all those devices.Any idea what would cause this? TIA!
I have the unlimited TMobile ISP internet modem, and it works ok, but it has limitations that I can solve by using a different modem. The TMobile ISP box does NOT have a bridge mode and it does NOT have external ports for external antennas. For those of us in rural areas this means we get maybe 1 bar of service. The NO bridge mode means I either intend to let the TMobile modem be a router as well as a modem, and I don’t like this idea for several reasons: 1) The firewall sucks. 2) no masquerade 3) No detail configurable firewall with subnets, 4) No embedded GPS for location & 5) the 2.4 & 5 Mhz Wifi is not powerful enough to reach the far corners of the home and those emitters interfere with the cellular signal at 1 bar, making upload speeds suck for a Plex server. So I prefer my Mikrotik router, and my Mikrotik AP’s stanmding alone on the network - which means I need the TMobile ISP modem to be in bridge mode, (but they don’t have a bridge mode) or I’ll encounter a double
It’s September 14, 2021, and the awaited 1.2101.00.1609 gateway firmware update was finally pushed out to me automatically. You can see if you have it yet in the GUI. Select “Overview” and It is called “Software Version” below the gateway icon to the right.You can see the GUI for your gateway by typing 192.168.12.1 in the address window of a browser. If you haven’t gotten the new 1609 version pushed out to you yet, you will see the old version 0178 still. Please note that Tmobile does these gateway upgrades automatically, pushing them out over weeks, so you may not get yours for a few weeks yet.According to the T-mo Report of a month ago, here is what is in the update:The update claims to fix two known VPN issues, one with Cisco AnyConnect and one with GlobalProtect. More importantly, the update claims to improve the poor 5G signal experience. Apparently, this fixes situations where a 5G signal is poor and the LTE signal would be a better connection. If you think that means if you hav
We jumped on home internet service as soon as we heard about it. For a long time now, Comcast has been the only choice in Baltimore City and it feels like they squeeze city residents to subsidize lower prices for their customers in the counties where they have competition. Our current Comcast bill is just over $100 per month with their most basic service, a bundled Internet + TV. We don’t even use the TV service but they wouldn’t give us a plan with just internet service. This costs us about $110/month. I can plug my brother’s address (he has VZ Fios) in on the Comcast website and get offers for $39.99/month. I’ve been looking for a way to break free of Comcast for years now so I want to love this service but it’s just not measuring up.We had one of the mobile internet gateways delivered on 3/9. I started testing it immediately and was consistently getting speeds well over 300Mbps down on the first floor of my house. I even hit above 400Mbps a few times. So I went ahead and put that g
So apparently I cannot connect to sites that need to verify your location because my new tmobile internet service shows me as being located in a State that is different from my actual location.Been on hold for 50 mins to speak to someone, not sure if I will get anyone tonight and this is not looking good for customer service support that you don’t have a different number specifically for tech issues like this.
This is primarily a reference post related overheating. If you want to read my full background, see the link at the bottom.The Nokia device seems to have an overheating issue. For me that mean things would run fine for a few hours or even days and then suddenly speeds would drop so low it appeared to be completely offline. Even though the ambient temperature in the room was in the 60s and the device itself never felt that warm, adding a couple cooling fans drastically improved air flow throughout the device and completely resolved my issues. Here’s a link to the fans I purchased.https://www.amazon.com/gp/product/B00JLV4BWCYou may only need one but since these came as a set I put one beneath the device and the other one on top. This has ensured constant airflow throughout the device and kept my modem from having any issues. I am fairly certain that the tower I am connected to does not support 5G but I have been very happy with my consistent 4G speeds that average around 100 Mbps d
We have an Asus RT-AC5300 router. We also have a small 5-port ethernet switch attached to the router for all the wired connections in the house. We just got the T-mobile Home Internet gateway. I have the AC5300 connected to the top ethernet port on the T-Mobile gateway. The speed is usually quite fast, but sometimes things will choke. For example YouTube, Facebook and IG will sometimes take a while to load. This is regardless of a wired or wireless connection. Whats even worse is my wife’s work uses a VPN and after about 45 minutes, her connection slows down to the point of being unusable. Her PC is connected via ethernet (via the switch). I connected the switch directly to the bottom ethernet port on the gateway and she could not connect at all. Rather than go down a network IT wormhole, is there anyway to make this setup more stable? If not, I have a feeling I’m going to have to cancel the service until they can figure out how to make their gateway JUST a modem. Based on what I have
Thermal Issues With Home Internet Gateway/Router as a Cause of Dropped/Slow Internet or Wi-Fi Connection
I am a Newbie here and a fairly new T-Mobile Home Internet customer. But my background is electrical engineering and I've been around a while. Like many community members I have experienced frustrating degradation of my internet connectivity after a period of operation, which is temporarily fixed by cycling the Gateway's power (otherwise known as a soft reset, not the paperclip nuclear option). The standard fix per T-Mobile Tech Support is to just perform that reset, which isn't a “fix” at all. Though many others have noted the thermal connection, I feel it’s time we get organized on this. Without going into great detail and after surfing a number of forum threads and through my own direct experience, I have become convinced that the primary cause of the various complaints expressed by posters is heat buildup in the Gateway's enclosure and a subsequent compromise in performance in one or several of the Gateways numerous devices. There could be multiple devices affected, manifesting in
My big gray cylinder 5G Home internet has good signal and works reliably. But some percent of websites I visit simply refuse to load via the TMo 5g device, yet they work fine if I use my Verizon cellphone data, or a coaxial cable modem (which I have not canceled service on yet). I am guessing it’s either a DNS issue between my Mac and the T-Mobile cylinder (eg: settings requiring technical help or updates), or a problem in the T-Mo network that is blocking some sites. After spending too many hours on the phone already with Tmo tech support for 5G Home, I am not excited about the prospect of engaging on the phone again. It takes too long, and the agents need more training and support. Has anyone experienced and solved this issue? Do you have technical insights? Is there actual written documentation somewhere that I could access? Thank you. (Honestly Tmo, you need to rethink your support infrastructure for 5G Home.)
I just finished setting up my T-mobile home internet service a few days ago. The speeds I was able to achieve while Speedtesting astounded me. I was averaging 100mb/s and occasionally reaching 300mb/s. I was even thinking of going all-in and purchasing a rooftop antenna kit. However, I noticed that the picture on Hulu was not as good as it should have been, as if the internet was really sluggish. The same thing happened to me with HBO, which was particularly terrible. The Apple TV, for example, takes a long time to load. I've never experienced problems like this before. I didn't say anything about it until my wife pointed it out to me "WHAT THE HELL IS UP WITH HBO? IT CAN'T BE USED ".. She isn't the type to be concerned about such things. I disabled the services and ran speed tests. Still getting around 100mb/s.I noticed this multiple times and multiple times per day. Not just what may be considered "peak time". My best guess is that T-Mobile is throttling some video services. Ideas? T
I have been having issues connecting streaming boxes and sporadic issues with connectivity to a lot of Websites on my PC when I use T-Mobile Home internet and the new gray cylindrical 5G router. I got a call back from Tech Support at T-Mobile and they explained that these new routers support ipv6 ONLY, they are locked in ipv6 ONLY mode and cannot be changed by the user at this time. They are working on letting users choose ipv4 AND ipv6 protocols but cannot do that yet, perhaps soon they will. That is the source of the flakyness and unreliability of T-Mobile Home internet in my case, using PC’s and some devices. Mostly it works fine, but its just flaky and at times you just will lose a connection in one tab of the browser while connections are fine in the same browser in a different tab. Just thought people might want to know in case you are having similar issues.
I recently signed up for T-Mobile internet, and I am VERY disappointed that I could not even forward NAT traffic to my home security system. I saw that this was discussed 7 months ago in a previous thread, and hope the developers will notice this. The speed is great, and the same as was advertised in the chat.I would like this issue to be resolved so that I don’t need to continue with Optimum (Morris Broadband).
Anyone else have this problem and/or could offer any solution? When using WiFi with t-mobile home internet, YouTube on my phone, tablet, and wife's phone are barely usable. Nearly all videos stop after a few seconds and then the app just tries to buffer the video with the spinning arrow showing. No amount of waiting will restore the video. If i switch the phone to cellular data the video will start again. Related to this, YouTube smart downloads is continuously active. All of this happens only while using T-Mobile 5g home internet, not on our AT&T internet.This never happens while using cell data connection on the phone (T-Mobile is not our cell carrier). It also doesn't happen with any other streaming device, Roku, computer, etc, or any other streaming service, Disney, prime, etc. Download speeds are extremely high. That's not the problem.
I m having problem casting netflix or youtube or any streaming services on T-Mobile home internet. I had no issues when I was on Cox internet. I've reboot my phone and the chromecast. I can mirror cast my phone screen but just can't cast any streaming services. Whenever I try to cast it, my tv screen goes dark for a few seconds and then it goes back to the Google chromecast screen saver. Not sure what else to do. Has anyone had this issue?
For my t-mobile home internet, I have to restart the router daily otherwise I drag down from 80+ mbps to something like 20mbps. Are better routers coming out? Am I the only one this is happening to? I have called support before on this and they just have me reboot or reset the router but it eventually comes back. I tried an Alexa plug but it needs internet to start back up. Doh!
Hi all - New T-Mobile home internet user, here. I set up my 5G internet gateway (silver cylinder) this weekend and it works just fine. I have Frontier DSL and Charter Spectrum now and T-Mobile is currently way outperforming Frontier DSL and outperforming Charter Spectrum almost always.I found this article about installing a MIMO antenna using the internal gateway ports. https://www.waveform.com/a/b/guides/hotspots/t-mobile-5g-gatewayHas anyone tried it? I would be interested in experiences and results. Thanks in advance!
So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if their plan does not qualify? What does someone need to do to qualify? They are advertising that they are a part of this yet no one is having success in setting it up.
I switched my home internet to Tmobile last June and haven't any issues until this week. My internet keeps going out every couple of hours. Turning the tmobile router on and off temporarily fixes the issue only for it to happen again sometimes in less than a half hour. When it does this I can connect to my wifi network but it doesn't have internet connection if that means anything specific. My signal strength on the home internet app always shows Very Good or Excellent. Does it matter that I got a new Sony TV last week? Sometimes it's on only the 2.4 ghz that stops and the 5ghz will still work sometimes it's both. Any help or ideas would be greatly appreciated.
I'm confused about moving the unit around the house to find the best location. To do this must the unit be plugged in, or can it be done using battery power only? It seems crazy to have to walk around and keep plugging in and then unplugging between locations. You should be able to just walk around on battery power only... and watch the signal meter on the top to find the best spot. Please advise as I just got mine and it's unclear how best to do this.
I was skeptical a fan would help anything but now I'm not. I installed an 80mm one and it does seem to increase speeds once the lower temperature stabilizes (a few hours after install).I only have the fan on low and I have it plugged in to the USB-C on the back of the gateway with a USB-C to USB adapter.Note, the 80mm fan size seems to work best as the air goes in to the gateway better versus 120mm, where some air goes outside of it.I got this fan, only about $11: https://amzn.to/3mFqaKo
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