TV & Home Internet

Ask about TVision & Home Internet

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  • 7,813 Replies

1436 Discussions

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MattabusFirst activity
asked in TV & Home Internet

How to use T-Mobile YouTube TV promo if I already subscribe to it?

I am already a YouTube TV subscriber.  How do I use the promo without starting a new service?

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5 days ago
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u005mmFirst activity
asked in TV & Home Internet

reward fraud

how many phone calls does it take to get the $50 rebate promised in the reward promotion for getting home internet?

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5 days ago
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Gail S.First activity
asked in TV & Home Internet

Canon printer will not connect to T-Mobile 5G Gateway home internet

I have the Arcadyan KVD21 Gateway and a Canon PIXMA TR4520 printer. I have tried multiple methods to connect the printer to the T-Mobile wifi network and am still unsuccessful. Currently, I am attempting setup using the Canon Wi-Fi Connection Assistant. In Network Settings, the T-Mobile network encryption type shows up as Do Not Use. Is there a way to change the encryption type on the network? Would that enable the printer to access the T-Mobile wifi? Any and all suggestion welcome. I have tried T-Mobile tech support, but they cannot help, saying it's a printer issue.

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5 days ago
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ispybadguysFirst activity
asked in TV & Home Internet

Modem drops internet service every night

I have had the Home Internet for two months and I have noticed that the modem drops the internet almost every night between 9 pm and 11 pm. When I use the Home Internet app to access the modem I see that the signal strength is showing as good but there is no internet. Speedtest.net will not run and all the YouTUBE TVs go down but the WiFi is up and working. I end up seeing the modem restart command from the app but I usually have to do that 2 or 3 times to recover. Last night I actually had to unplug the modem. The behavior is not acceptable.

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5 days ago
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agcarloughFirst activity
asked in TV & Home Internet

Home internet and wi-fi extender

Home Internet has deficient security (WPA/WPA2).  No reset on T-Mobile router.  No D-Link Extender recognition of T-Mobile Home Internet and no way to resolve.  All responses to numerous posts on this issue say “should” when referencing connectivity.  Sounds like they’re written by T-Mobile employees.  I’m looking for a simple yes or no, and if yes, how.  Brand new (9-26-22) T-Mobile home internet trying to use D-Link 1610 extender. 

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Pillar
5 days ago
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ThomasincaliFirst activity
asked in TV & Home Internet

adding router issues

I have the home internet 5g. Trying to add a wifi 6 router as a bridge. Problem is it won’t connect to the internet and says if it isn’t DCHP then either manually enter Static IP or Ppoe information  when I click the PPPOE option it needs a username and password. Does anyone know if this is the one I am using to add the router as a bridge? 

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5 days ago
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jbs asks for helpFirst activity
asked in TV & Home Internet

printer connecting problems

I have just been setting up the new T-Mobile Gateway internet.  I am unable to connect my Canon TR8520 printer.  The printer recognizes the WFi  SSID but will not ask for the password.  Instead it tries to connect (and obviously fails) directly.   Canon says it is the fault of T-Mobile’s Gateway modem having some issue, and is not the printer’s fault.  A temporary PIN was suggested to enter into the Gateway ,but there is evidently no provision for doing that according to T-Mobile helpline.        I next asked Google which brand of printers reliably work with the T-Mobile Gateway, and got no answers.          Help would be appreciated.    j

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6 days ago
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QuilldaxFirst activity
asked in TV & Home Internet

images wont load

I have the 5G home internet and while on my mobile device, I can't get encrypted images to load without clearing the cache on my browser. That wouldn't be so bad, but it's every time I reload/ visit any web pages with encrypted images. Now I know it is the home internet that does this because I can refresh on my phones data connection(not T-mobile carrier) and it loads just fine. I imagine this is a security feature gone rogue and would like to know if it can be turned off. 

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6 days ago
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Mike OxBigFirst activity
asked in TV & Home Internet

UPnP not successful on Xbox Series S

Ever since I switched to the BYOD-Router internet gateway I haven’t been able to stay in party chats. Everything else works perfectly fine no connectivity issues on my laptop, phone, or TVs but as soon as I join an Xbox live party it’s fine for a couple seconds then I lose connection. Game chat works fine. My NAT is moderate but it used to be open. Also my xbox is saying UPnP not successful. I logged into my router but there doesn’t seem to be any configurable network settings. Anyone know how to enable UPnP?

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Pillar
6 days ago
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79AGRookie
asked in TV & Home Internet

Arcadyn Disconnects

Have a KVD21, f/w 1.00.16 with about 4 bars and it goes through period of disconnecting/reconnecting the internet service  every couple of minutes.   Then, after awhile, it seems to stabilize.   I have two devices connected to it via wifi - an iPhone and my iMAC.   Any thoughts on why this is happening? 

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Pillar
6 days ago
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ZSAFirst activity
asked in TV & Home Internet

Will Nest cameras work with Home/ Business Internet?

Can I use Nest cameras with the T-mobile internet router? I don’t need them on 24/7, but need them to stay connected so I can check in on them.

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6 days ago
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blue-eyesFirst activity
posted in TV & Home Internet

what routers will work with t-m0bile home internet gateway (orig grey can)?

I need to extend Wi-Fi at my home in particular. Sounds like Wi-Fi extenders are not best way. Which router recommended to attach to T-Mobile internet gateway?

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6 days ago
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SnooooopySpeaker
asked in TV & Home Internet

Can I Connect Gateway To eero 6+ Router?

If I get T-Mobile internet, can I connect their gateway to an eero 6+ router?  If so, is there any trick to that?

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6 days ago
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danchoFirst activity
asked in TV & Home Internet

Why do my SharePoint links and files not open? (on T-Mobile 5G Home Internet)

I'm having issues with some Microsoft Office services, e.g., SharePoint and Teams files. Started around 2022-06-15.This is on my T-Mobile 5G Home Internet- Issue: Most of the times I try to open a SharePoint link (Excel, PowerPoint) in a browser (on my laptop, on my home network), it can't find the page. Sometimes after 3 refreshes (F5 button), I get the file, and sometimes not.- Issue: Sometimes when I try to open a MS Office file in a native app (Excel, PowerPoint), it tells me the login isn't working.- Issue: Often when I try to open the Files tab inside a team channel in the MS Teams app, it tells me it can’t connect.- Works well: On another network (same laptop, same apps, same account, but via the phone's hotspot or via a public WiFi).- Works well: On another device (same T-Mobile 5G home internet, but on my phone).- Works well: On another account (same laptop, same T-Mobile 5G home internet, but my personal Microsoft Office account).... This is surprisingly specific to my work l

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6 days ago
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CarlScheiderFirst activity
asked in TV & Home Internet

Upload speed on t-mobile home internet is VERY SLOW-

Here in northern Wisc. the upload has fallen to under 5 meg - 10 fold. What’s going on?  It was great for a few months there.  Is this the new normal?

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6 days ago
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jevansohFirst activity
asked in TV & Home Internet

Slow internet speeds on 3 different bands - help decipher these stats

Hello,I have the Nokia gateway and have installed a Waveform 4x4 Mimo panel antenna.I get different bands when I reboot sometimes and have taken screenshots (attached below) of my stats when on these different bands.The best download I’ve gotten has been about 15Mbps which just won’t work for me and is unstable/unreliable (most of the time I get under 10Mbps) and the best upload I’ve gotten is around 50Mbps when on the N71 band.I need more download speed than upload speed and have tried moving/aiming the antenna, but through rebooting several times, it will sometimes pick B2/N41 or B66/N41 or B2/B6 with N71.I don’t know what I need to do or if there is a more powerful antenna or if I need to point the antenna away from where it is now, etc.I thought being on the N41 band would give me great download results, but it’s actually the slowest download speed.Can you look at my screenshots and tell me what I need to improve and give some suggestions on how to do that, please?  I put the bands

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7 days ago
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bock57Speaker
asked in TV & Home Internet

403 Error

I have been getting a 403 Error lately on my Chrome book, mainly on this site but, a couple others sites too, Anyone else?

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7 days ago
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SverastiguiFirst activity
asked in TV & Home Internet

Google Assistant and Gateway internet

Curious on why my tmobile home internet gateway won't connect my Google assistant/Home devices. Is it because of competition with Google Fi. I've noticed when it connects to the Google server upload speeds just go to 0 like it is blocking me to send data packets. Even tried getting on the Google Fi website and the internet did not want to let me in. So I turn off wifi on my phone and used data to get on the same site and instantly let's me in. A friend has T-mobile home internet and Amazon's Alexa and says it works fine.I tried testing the home internet with my Samsung TV plus service and said to check network connection. Ran the speed test and everything's fine until i try connecting to Samsung TV then everything drops. I thinking because  t-mobile wants you to get TVision. Anybody else notice or have this issue? What can be done so I can connect my Google home devices? 

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7 days ago
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Eganm601First activity
asked in TV & Home Internet

Return Internet Gateway

I canceled my internet service due to having no connection but was not given any instructions on what to do with Gateway Device. Recently got a bill for $370 for a no-return on the Gateway device. I have tried multiple times to call in but get put on hold for hours and no one ever answers. How do I go about getting a return label?

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7 days ago
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fungi2cFirst activity
asked in TV & Home Internet

How to return internet gateway

I attempted to return my 5G gateway to my local store….they said they couldn’t do it….what do I need to do to get rid of this?

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7 days ago
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magenta7995230First activity
asked in TV & Home Internet

How to return Internet Gateway?

I was sent a high speed internet gateway, but there’s nothing for it to connect to. No 5g nearby and the 4g LTE is terrible. It needs to go back ASAP, but I can’t reach anyone by phone to arrange it. I guess they’re not doing chat support now.

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7 days ago
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mikesorrFirst activity
asked in TV & Home Internet

Gateway 5G Wireless Gateway internet

Looking for help on how to increase the download speeds for the Gateway to my Amazon Firestick as we have positioned it every which way  in our smaller 1500 square ft home. We are getting only about 40 mbps anywhere we tried putting it and the Firestick constantly buffers. Any help would be greatly appreciated.

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7 days ago
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GilbertFirst activity
asked in TV & Home Internet

internet interfaced

How do I connect to the internet interface I go to app and it doesn’t give me anything just set up I’m already all set up 

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7 days ago
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brianalibbyFirst activity
posted in TV & Home Internet

Gateway device model KVD21 and T-Mobile Home Internet app

My 5G connection is good / very good and the home screen on the device used to show the status of the connection. It’s no longer showing the connectivity status and simply indicates “Download the T-Mobile Internet mobile app.” When I press the middle button on the device, it brings up a QR code to scan to upload the T-Mobile Home Internet.The trouble is, I already have the T-Mobile Internet app on my phone and when I launch it, it gives me a message, “Gateway not set up”. However, it IS set up and it IS working. I’ve deleted the app, reinstalled it, and I’m having the same issue. When I choose “Set up device”, it asks me for the Administrator password, and when I input the password from the back of the device, it shows me the connectivity status of my device. The problem is that I have to go through this process each time I launch the app.There appears to be something wrong with the Gateway device and the mobile app. 

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8 days ago
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Athena620
posted in TV & Home Internet

T-Mobile is no good

T-Mobile

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8 days ago
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