TV & Home Internet

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  • 6,803 Replies

1449 Discussions

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VitruvianFirst activity
asked in TV & Home Internet

Hulu Live

Why won't Hulu Live work with T-Mobile Internet? Looking the question up online says: “T-Mobile Home Internet supports most video streaming services, like YouTube TV or Netflix. However, at the moment, Hulu + Live TV is not supported due to a technical requirement in delivering the service. We’re working closely with Hulu to resolve this as quickly as possible,” a T-Mobile spokesperson said in a statement. This is very unacceptable in today's market. With Hulu being a cloud supported application, it should take nothing to support the service. It's a simple data service that should be provided and supported. 5G is just a carrier, it's a link to internet services. Why is it, the service is not supported? I would like a deeper technical answer as to why such a simple thing is not 'supported'? 

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4 days ago
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TyBo
asked in TV & Home Internet

Wont connect

Having problems connecting to my Smart TV Can't find my wireless network 

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4 days ago
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bostef74First activity
asked in TV & Home Internet

How to read received texts with T-mobile home internet

I have a T-mobile home internet line and I’m trying to create a T-mobile Tuesdays account but when I go through the register procedure, it keeps sending me a PIN by text that I need to proceed and I don’t know where I can see these texts… anyone can help?

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4 days ago
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Katel70First activity
asked in TV & Home Internet

Can you use the Tuesdays app if you are using T-MOBILE Home Internet?

When I try to log in to the Tuesday app, it has to send a text to the T-Mobile number. That number is to my gateway for the Home Internet and doesn’t receive texts. Am I out of luck?

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4 days ago
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NyRican56First activity
asked in TV & Home Internet

changing security protocol

how can i change my hotspot security protocol from WPA3 to WPA2

0
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4 days ago
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cheri3709First activity
asked in TV & Home Internet

home internet and garage door

I just got the home internet and it has a great signal, fast speeds. Its great my problem is it wont connect to the chamberlain garage door opener. After lots of troubleshooting the manufacturer told me to request that port 53-883 is open. When I called they said there is no option to open a port. Any suggestions?  Thank you 

1
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5 days ago
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PjamFirst activity
asked in TV & Home Internet

Printer connection

Does anyone know how to add a MAC address of printer to permitted devices on Gateway router?  Would appreciate assistance.  

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5 days ago
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DaaBossLearner
asked in TV & Home Internet

When can I JUST use TM internet modem as ONLY a modem, in BRIDGE mode, with NO NAT, NO firewall, and frankly NO Wifi.

PLEASE let me know when can get a PLAIN modem from T-Mobile, or BUY my own modem, or SET their modem up to DUPLICATE the functionality of Spectrum.   I can’t and won’t change, until and unless I can get that kind of service.  Frankly, I am shocked that TM didn’t spec that into their design.  Instead, based on about a 20 minute search, that is IMPOSSIBLE today…  and here are just a few of the problems that will prevent me from even considering TM:There’s NO bridge mode --- This means I CAN NEVER treat TM device like my Spectrum cable modem, and treat it JUST like a modem. Since I can’t treat it as just another modem, I have to REDO and RETHINK, and REDESIGN my whole network, to adopt to their design -- This is NOT going to happen! No Bridge means that I’m limited to whatever they designed into their modem, to provide services like DHCP, NAT, port forwarding, DNS, ETC. Since their software UI is the only way I can provide services I depend on, then unless they perfected their software, t

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5 days ago
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snsokstanRookie
asked in TV & Home Internet

Any way to smooth out highly variable 5G Internet speeds?

Now into my second month of 5G Internet service. By day, it’s a charm. By night, not good.I am in an urban location. The rep at the T-Mobile store said I am between two 5G towers. My phone almost always shows 5G-UC Here are speeds over the last 24 hours, from over 0.5Gbps to as low as 7Mbps on the evening  within 5 feet of my gateway (and sometimes slower by my TV about 20 feet from a new Netgear Orbi mesh satelliteThe signal strength on my gateway keeps changing between 2 and 3 bars but I can’t correlate that with Speedtest app results.)These results are not related to my wifi. I get confirmation by connecting my 5G phone to Tmobile over cellular.The slow speeds in the evening lead to frequent pauses and time-out indicators on my streaming TV (whether on a Roku stick or an Apple TV device,Is this all just node overload in the evening due to more home computers and streaming TVs overloading the system? Is there anything different I should be doing? (This question is related to a previo

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5 days ago
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NeuroPsycheFirst activity
asked in TV & Home Internet

LAN and WIFI Bridged or not?

I installed the TMobile 5G home internet and it works pretty good. I’m in rural PA and only get poor reception for TMobile. Does anyone know if the LAN interface is bridged to the WIFI interface? It seems that my Wifi devices cannot see the devices on the LAN interface.There are literally no settings in the device that I can control. As soon as I got this thing I wanted to put it on a designated subnet but that seems impossible. Seems that 192.168.12.x is hardcoded. I got around the subnet issue but now I need to bridge the lan and wifi interfaces. It seems almost as if the wifi interfaces are firewalled against the the lan interfaces.Thanks,David 

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5 days ago
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azhuntFirst activity
asked in TV & Home Internet

OS Apps Will Not Load on My New 5G T Mobile Internet Device

I have a tmobile home internet 5G unit.  I drive a MacBook Pro at home and my Safari, Apple App Store and other Mac centric apps don't load.  What setting am in missing?azhunt

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5 days ago
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NHDaveFirst activity
asked in TV & Home Internet

Brother printer won't connect to KVD21 Gateway

I just got the latest 5G Gateway, model KVD21 and although I can connect all our cell phones & computers my Brother MFC-J995DW printer won’t connect when I type in the password.

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5 days ago
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salsav91First activity
asked in TV & Home Internet

Can't access system settings on router

I’m getting this prompt when trying to access the system settings on my router:The problem here is that I do not have a Username. I sign in with my email. Where is my username? How do I make one? It’s unclear and that fact Tmobile doesn’t have a support chat system is baffling. This is 2022, not the dark ages.

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5 days ago
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traceyFirst activity
asked in TV & Home Internet

connection help

I have Netgear Nighthawk router how do I connect it to the TMO gateway? There is no wps button on the gateway?

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5 days ago
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Beach FlyerRookie
asked in TV & Home Internet

Replacing cable modem with TM gateway

I have an eero mesh for the house connected to a Spectrum modem. I got the TMO gateway (Arkadyn model) but the TMO app has nothing for advanced configuration.Is there a secret way to turn off WiFi in the TMO box? I see lots of posts about setting up a double NAT but no details at all. Similarly, no config for pass through/bridge or Access Point?Is there another app to configure this model? Just swapping the Spectrum modem with the TMO gateway shows No Internet on my eero router. Possibly power cycling the eero will get it to hook up as a simple modem?

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5 days ago
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MollergFirst activity
asked in TV & Home Internet

Security type

What security does the home router use i.e WPA3/WPA2, etc.? 

1
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6 days ago
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Eganm601First activity
asked in TV & Home Internet

Return Internet Gateway

I canceled my internet service due to having no connection but was not given any instructions on what to do with Gateway Device. Recently got a bill for $370 for a no-return on the Gateway device. I have tried multiple times to call in but get put on hold for hours and no one ever answers. How do I go about getting a return label?

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6 days ago
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jmclain4203First activity
asked in TV & Home Internet

Cancel home internet service

I need to cancel my home internet service.  What is the procedure?  I can’t find a link on the web site.

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6 days ago
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BeingFirst activity
asked in TV & Home Internet

Reset WIFI password on my T M Home internet

How do I reset my password on my T home internet box? 

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6 days ago
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KelvinWebbFirst activity
asked in TV & Home Internet

invoice

Where can I submit the invoice for performing t-mobile work everyday?Each day, sometimes more than once, I have to reset the gateway to restart my home internet. So, since I'm performing your work to maintain the service I pay for it is only fair I share in what you're paid. So if you'll let me know where and how I'll send you the invoice for each day of the last 2 weeks. 

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6 days ago
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magenta7900786First activity
asked in TV & Home Internet

internet and live tv

My internet works fine for browsing and Netflix but when I try to watch live tv on espn app or mlb app it won’t work or even load. Also latency for gaming is horrible. Anyone else have same issue when trying to stream live tv through apps?

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6 days ago
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GilcoleFirst activity
asked in TV & Home Internet

email

I just signed up for T Mobil  5G cellular internet and wondering if I can get a T Mobile personal email address?

0
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7 days ago
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PIPESzvoiceFirst activity
asked in TV & Home Internet

lackluster app for gateway

From what I have found out about the gateway app is. Taking a deep breath. It is and has been and will be total krapko. Why and how much longer will it be to get an app that WORKS?

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7 days ago
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ZeeZufFirst activity
asked in TV & Home Internet

Home wifi phone connection says "Connected without internet"

I just got the home wifi router and tried to connect my phone to it. It connected but would not let me access the internet. Same with my Playstation. We tried restarting a couple times and it didnt affect it. The router itself has a connection, though its not strong. What do I do?

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7 days ago
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HVl28792First activity
posted in TV & Home Internet

NAT (Forwarding) in T-Mobile Gateway

I recently signed up for T-Mobile internet, and I am VERY disappointed that I could not even forward NAT traffic to my home security system.   I saw that this was discussed 7 months ago in a previous thread, and hope the developers will notice this.  The speed is great, and the same as was advertised in the chat.I would like this issue to be resolved so that I don’t need to continue with Optimum (Morris Broadband).

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7 days ago
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