TV & Home Internet
Ask about TVision & Home Internet
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T-Mobile Home Internet sent 3 modems to my home. On each occasion I contacted customer service and they failed to solve the issue with installing. Frustrated I expressed I was no longer interested in this service and was quickly transferred to a Supervisor by the name of Myles (employee#Myles213) who offered a monthly discount rate that lowered my monthly bill to $35/month which I accepted. It should be noted I recorded the conversation with Myles Issue is the discount has never been applied to my monthly bill. I have contacted customer service but have been directed back to the same department which refuses to address the matter. How does one file a complaint and Who can I contact to get the relief that was promised to me?
Does anyone have this setup running? I have Verizon FiOS 1 Gbps service for my primary internet, and I wanted to use the T-Mobile 5G Internet in a load balance setup. I get very good speeds where I live (630/120). Has anyone had luck with setting this up?I should note, I have the home gateway that does not allow disabling the WiFi network, so I’m expecting I’ll have to deal with a double NAT situation. However, as long as I connect to the Asus WiFi, I would assume that it would be able to access Verizon and T-Mobile?EDIT: Sorry for the typo in the title. It’s the Asus GT-AXE11000.
I connect to the tmobile router. I can change the name of the wireless network, but that’s about it.Is there some management portal that’s hidden? How can I view the clients that are connected to the router? How can I change the native local address range?
I recently jumped on the wagon for the T-Mobile home Internet, it was great for the first three weeks getting about 250Mbps download and close to 25Mbps on upload and now it’s super slow and keeps dropping some devices off the WiFi. I have to reset the modem to get the device to reconnect! it’s been a steady frustration that now it’s happening everyday. Is anyone else having the same issues?
My internet service was pretty good when I first got it. Now trying to watch TV, it does a lot of buffering. Sometimes it takes 45 - 60 minutes to watch a half hour. There are only 2 bars (weak signal). What can be done to fix this issue? I was wondering about an extender or I've seen something about adding router. Any help is appreciated
Okay so I’ve had my home internet connected for a few days now and everything was working fine. I came home and my router is still on and still showing devices connected and that it is connected to internet and yet my Wi-Fi is not working and all of my connected devices say there is no internet. I already went completely through the process of reconnecting the device and that didn’t work. Kind of a frustrating process to have to do multiple times a day to stay connected. Anyone else having this issue? What can I do
Hello Everyone, I have been using the Tmobile Home internet for about 2 months now. My work VPN is very important to work from home. My laptop is provided by A organization and I am deployed on a project for B organization. The B organization uses Pulse Secure VPN and so I need to connect to it to access B organization’s system. It has been working fine for 45 days but now all of a sudden, the VPN keeps disconnecting every few minutes. Gateway device - NOK 5G21Hardware version - 3TG00739BSoftware version - 1.2104.00.0286 My worked with IT tech team of B organization for VPN issues, they checked the log and informed “the host checker is timing out and so the VPN is disconnecting - since my laptop is provided by A organization, I need to work with A organization to resolve the issue” When I connected to A organization IT Team, they are not able to help. Can anyone please suggest how to resolve the issue ? Thanks in advance.
I installed T Mobile home internet and all my devices work with the exception of NV Energy Wifi thermostat. I have split and set up the 2.4 and 5 bands. So far I have disconnected and reconnected my T Mobile connecting wifi lights on 2.4, tablets, Alexa, but not the thermostat. S ok meone suggested connecting Netgear Nighthawk router, but I cannot get the router to connect up with T Mobile internet, so this solution failed. TMobile home internet has been great except this one issue
I signed up for the $30 home internet plan as a magenta max customer last month and I being charged $50. I have called CSR several times and I was told you have to wait a few billing cycles before a $20 a month credit is applied. I have asked several times for a copy of the terms and conditions of the promo and they have refused to provide details. Has anyone manage to get the $30 rate for home internet?
I have a Nokia gateway and I have seen several for sale on eBay for $100 or less. I may be wrong but I believe you just move the Sim card to the new device. This would allow one to add external antennas and make changes without worrying about damaging their box. Let me know what you think and if T-Mobile would even allow you to do that.
I am evaluating T-Mobile Home Internet to try to replace Comcast and I have a new T-Mobile KVD21 Arcaydyan modem. Everything on my network works fine except for Remote Desktop. I use Remote Desktop quite a bit for both connecting to a desktop computer on the same home network from other areas in my house and connecting to a desktop computer in another location outside of my local home network. I use Logmein Hamachi to create a VPN connection and the standard Windows 10 Remote Desktop application (RDP) to make a connection Logmein Hamachi is able to successfully create a VPN connection to both computers that I am trying to access but I then can’t get a Remote Desktop connectionI’ve read all the posts on this forum related to this topic and it seems to be a limitation of the T-Mobile router and there doesn’t seem to be a solution. This is an important capability to me and if I can’t get it to work, I will have to discontinue my evaluation of T-Mobile Home Internet. I have filed a tick
Bought new 5G Gateway, with great expectations from Tmobile, having been old customers of Tmobile for nearly 8 years. Wanted to change from current AT&T internet, perfectly working, only to get rid of all the wires.How difficult could it be, right?Came home to find it doesn’t connect to older Apple TV. Apple TV set-up wouldn’t give a ‘password entry’ page. Morons at “Customer Service” were of no service. Finally, went to Apple Store. Tried a new Apple TV router… connected! Technician said, old Apple TV did not have a new security protocol used perhaps in Tmobile gateway.Well, NOW, I find the thing doesn't connect Tommy printers either. DOES T-MOBILE EXPECT PEOPLE TO BUY BRAND NEW EQUIPMENT, REPLACING EVERYTHING IN THEIR HOMES TO MEET THE SECURITY PROTOCOLS DESIRED OF TMOBILE??? The gateway setting ONLY ALLOW split of 2.4G & 5G networks… NO possibility of any other setting except name!So now, I have to buy 2 new printers, just to keep on T-mobile internet?REGRETTING DECISION TO
This is a general question about ethernet. I have a T-Mobile 5G Gateway with two Wifi networks set up: a 2.4 GHz and a 5 GHz. I also have a device connected to the gateway via the ethernet port. My question is, which network is my ethernet device connected to - the 2.4 GHz or the 5GHz?
I was thrilled to switch to T-mobile awhile back. Now I’m sorry I did. The internet goes down several times per week. As much as I hate Comcast I’m ready to beg them to take me back. Enough already. They should have the kinks worked out by now. It’s not only inconvenient it’s interrupting my work day. Anyone else?
See this for an intro: I have reason to suspect a problem or bug when a device is connected to a LAN port, It see regular intermittent “No Internet” status. Yet other devices connect to the gateway over WiFi seem very stable.Could this really be a problem that has not been noticed before? seriously?I’m no stranger to this, I studied electronics and telecoms, and have worked in software for decades, I’m not as up to date as I could be by I’m also far from being a novice…A wifi connected Windows Surface displays a connected icon in task bar all the time, But the LAN connected Windows PC shows the globe symbol repeatedly as the connection is lost and reestablished.So what I thought was a gateway issue, loss of 5G signal etc, looks now to be nothing of the sort, it could be a problem in the LAN manager part of the gateway...
I just received my 5G gateway and have set this up. I’m a software engineer with a solid knowledge of electronics and telecoms but I’m not up to date with latest stuff.Anyway I have the device setup, we also have ADSL but I want to explore 5G so I subscribed to see how it behaves.I have a single PC cabled into the gateway, nothing else in the house communicates (yet) with the gateway (my phone does talk to the gateway over wifi to inspect it, but that’s all).I got a 3bar signal and set the unit on my desk and it seemed OK, very much faster than ADSL.But after an hour I began to get randomly “No internet” and the device had disconnected. This has been the case for the past two hours now. Up then down like 10 mins, 5 mins, 2 mins, 8 mins uptime then brief loss of connection.The 3bar signal strength seems steady.There are a primary and secondary signals reported on the web page that proves the gateway.Does anyone have any idea what lies behind these disconnects?My zip is 85207 and all ind