TV & Home Internet
Ask about TVision & Home Internet
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So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if their plan does not qualify? What does someone need to do to qualify? They are advertising that they are a part of this yet no one is having success in setting it up.
I just got a 5g home internet router and so far the signal and speeds are good at my home. I already have a wireless router (Amplifi) that covers my house much better than the t mobile device so I’d like to use that, which means I need to put the t mobile router in bridge mode/DMZ and turn off the wireless radios. T mobile’s web user interface guide (https://www.t-mobile.com/support/devices/web-user-interface-t-mobile-lte-wi-fi-gateway#app8) states that many features of the router can be accessed via the Expert menu (ie DMZ, etc). I can’t access any such Expert menu on my router. Help!
This apparently is a well documented issue but I can’t seem to get any real support on this problem. I’ve had the home internet for about 2.5 weeks now and it for the most part has been fantastic. Almost a half a gigabit download speeds with over 100mbps upload using B66/N41 primary/secondary with awesome signal strength because I have direct LOS of my local tower.The primary signal has been bouncing around between B2/B66 for the past week for no reason but for the most part the connection has been very stable. Earlier today I had to unplug the device to move some furniture around, and when i reconnected it, the gateway will no longer lock a 5G signal on secondary (N41 from my local tower) despite the fact that it is still available on my phone.Tried numerous reboots, and a factory reset and it is consistently stuck on B12 only on the primary connection, which has made my connection terrible in comparison to what I had before. I cannot for the life of me figure out what happened or wha
I signed up for the Home Internet and got an email that I was activated on 04/01/21... A few days later the cylinder device arrived and connected to the internet easily. Nevertheless, I cannot register to get a T-Mobile ID for this account. I cannot login online OR use the T-Mobile app because it keeps stating they don't recognize my email. I've had two lengthy phone calls with support and visited a store (whom in turn called support)... As of now I STILL can't create a T-Mobile ID to manage my account. (This account was created using my Pre-paid phone account...) At first I thought it didn't matter that I couldn't access my account since the service is working so-so... But at the end of the first month my service was cut off as the person who initiated my account did not ensure that I was signed up for autopay. I never received an email about my bill. When I called about my service they wanted me to pay the $65 + restoration fee + plus a fee for making a payment manually over the phon
This is primarily a reference post related overheating. If you want to read my full background, see the link at the bottom.The Nokia device seems to have an overheating issue. For me that mean things would run fine for a few hours or even days and then suddenly speeds would drop so low it appeared to be completely offline. Even though the ambient temperature in the room was in the 60s and the device itself never felt that warm, adding a couple cooling fans drastically improved air flow throughout the device and completely resolved my issues. Here’s a link to the fans I purchased.https://www.amazon.com/gp/product/B00JLV4BWCYou may only need one but since these came as a set I put one beneath the device and the other one on top. This has ensured constant airflow throughout the device and kept my modem from having any issues. I am fairly certain that the tower I am connected to does not support 5G but I have been very happy with my consistent 4G speeds that average around 100 Mbps d
It’s September 14, 2021, and the awaited 1.2101.00.1609 gateway firmware update was finally pushed out to me automatically. You can see if you have it yet in the GUI. Select “Overview” and It is called “Software Version” below the gateway icon to the right.You can see the GUI for your gateway by typing 192.168.12.1 in the address window of a browser. If you haven’t gotten the new 1609 version pushed out to you yet, you will see the old version 0178 still. Please note that Tmobile does these gateway upgrades automatically, pushing them out over weeks, so you may not get yours for a few weeks yet.According to the T-mo Report of a month ago, here is what is in the update:The update claims to fix two known VPN issues, one with Cisco AnyConnect and one with GlobalProtect. More importantly, the update claims to improve the poor 5G signal experience. Apparently, this fixes situations where a 5G signal is poor and the LTE signal would be a better connection. If you think that means if you hav
Thermal Issues With Home Internet Gateway/Router as a Cause of Dropped/Slow Internet or Wi-Fi Connection
I am a Newbie here and a fairly new T-Mobile Home Internet customer. But my background is electrical engineering and I've been around a while. Like many community members I have experienced frustrating degradation of my internet connectivity after a period of operation, which is temporarily fixed by cycling the Gateway's power (otherwise known as a soft reset, not the paperclip nuclear option). The standard fix per T-Mobile Tech Support is to just perform that reset, which isn't a “fix” at all. Though many others have noted the thermal connection, I feel it’s time we get organized on this. Without going into great detail and after surfing a number of forum threads and through my own direct experience, I have become convinced that the primary cause of the various complaints expressed by posters is heat buildup in the Gateway's enclosure and a subsequent compromise in performance in one or several of the Gateways numerous devices. There could be multiple devices affected, manifesting in
I don’t know if anybody can help. Encountered a few deal breaking moments with T-mobile Home Wifi internet.I get a whopping 100-235mbps with my High-Speed Internet Gateway but it prevents full access to apps causing extreme lag spikes, pages not loading and video not playing with Amazon Prime Video (on PS4 and on Amazon Fire Stick 4k), TD Ameritrade trading platform for Windows 10, and to a lesser extent apps like Epic Games on PCI also have T-vision TV package, that works fine. So does Netflix.Epic games was able to be fixed once telling PC to use Google DNS 126.96.36.199. and 188.8.131.52. respectively.I had to use Nord VPN to get TD Ameritrade to function correctly without freezing at times, DNS change did not work here.Amazon prime video is still a no go, constantly stops and takes a long time to load again only to stop again. DNS change also did not resolve the issue. It should still work with Nord VPN because it bypasses all T-Mobile filters, but I did not buy T-mobile Home WiFi internet to
So TMobile internet is awesome and have no complaints there but for some reason I need to have it plugged in to an outlet or else no one can be online, this is an issue because it later has to be unplugged to let it cool or else it begins to overheat, is there something I can do to fix it?
Let me start by saying I do like having wireless internet. The problem is I don’t think it is ready for primetime. Speed is great, price is great, but It loses its connection to the internet about once every two days. It’s sad. I have spoken with T-Mobile many times. They have updated my firmware and done other things (I have no idea what they change there), and they tell me that these changes will fix all the problems. Sure! I am getting close to asking them to replace my Gateway to see if that helps. Has anyone had a replacement and found that helped?
T-Mobile, please add bridge mode. So much money will be left on the table from all the returns. I get that this device is meant for grandma first. The target audience that probably doesn’t have a separate router, let alone know what one is.But don’t lock out a good portion of your customer base that already has a network in place. It’s 2021. If there’s a year for privacy and having control over your home network, it’s now. This re-branded Nokia Beacon/Fastmile device is fully capable of doing all the advanced features; so thus far, this is an intentional locking out, not a hardware issue.If you want to hide behind the hardware support argument, at least consider for the time being to let the advanced users enable it with the understanding that it’s an experimental feature and no support is available for it? That way grandma will still be surfing the Pottery Barn site with default gateway settings, while elsewhere Bitcoin Timmy can sleep in peace knowing he no longer has to run into dou
I just got a T-Mobile High-Speed Internet Gateway and am trying out the ISP service. So far I’m very impressed with it.I have the cylindrical device (5G21-12W-A).I’ve read that it’s possible to use this device with an existing router. Can anyone point me to instructions for doing so?I want to do this as my router (NETGEAR Nighthawk Pro Gaming XR500 Wi-Fi Router) allows me to use an external USB hard drive as a NAS, which is very convenient.
For my t-mobile home internet, I have to restart the router daily otherwise I drag down from 80+ mbps to something like 20mbps. Are better routers coming out? Am I the only one this is happening to? I have called support before on this and they just have me reboot or reset the router but it eventually comes back. I tried an Alexa plug but it needs internet to start back up. Doh!
Wanted to see if any T-Mobile reps were active in these forums. I have been on the home Internet service for about a month now.I was previously on ATT 4G LTE using a Netgear lb-1121 in bridge mode to my Watchguard firewall. I am an IT engineer and been working almost exclusively from home the last 9 months.So to the point of this post. Current speeds are pretty good for the rural area I’m in. 1 mile from tower as the crow flies and seeing 100 down 60 up. However, I had to totally reconfigure my home network due to the VERY limited configuration available for this gateway. Okay no worries all of that done.I understand this is a Nokia Fastmile gateway with T-Mobile specific firmware on it. I’m currently showing version 1.2003.03.0143 of the firmware. The Fastmile has configuration support for vpn passthrough as well as full bridge mode and other basic and advanced settings however it appears that T-Mobile has not developed their firmware to support these settings yet. There are TONS of
I just got T-Mobile Home Internet and while the speeds are great and very consistent, the internet service is not very robust. I have the 5G Grey Cylindrical router. If I try and connect Samsung TVs or my Directv box to the network, either by Wifi or wired ethernet, it often won’t connect. When the devices do connect they are unreliable. Most streaming services won’t work. The connection to the router is fine, but the connection from the T-Mobile end to the internet often just hangs. The same is true on my PC or Tablets. It all appears to work well but it’s very prone to just hanging one process as if its trying to open a connection that will never open. A good example of this is uploading videos to facebook, this almost always hangs. It never begins the upload although other processes can use the internet fine at the same time. It can USUALLY upload ok to Vimeo or Youtube but these also periodically just stall. It’s very flakey and unreliable internet. This is with wired
Multiple times on most days, at no particular time of day, internet access stops working. Devices can still connect to the WiFi network, but there is no internet access on WiFi or wired until the device gets turned off and back on. In rare cases it might work itself out within a matter of hours, for example if I am not home to reboot it. It has been like this the entire time I’ve had it, and it causes parts of my security system not to work, as well as stops my crypto mining that my PC does when I’m not using it, therefore actively costing me money when I’m not home to babysit the gateway (eg, at work).I really, really want to stick with T-Mo but I’ll have to sign up with the local cable monopoly if uptime is this bad.
I m having problem casting netflix or youtube or any streaming services on T-Mobile home internet. I had no issues when I was on Cox internet. I've reboot my phone and the chromecast. I can mirror cast my phone screen but just can't cast any streaming services. Whenever I try to cast it, my tv screen goes dark for a few seconds and then it goes back to the Google chromecast screen saver. Not sure what else to do. Has anyone had this issue?
I recently tried a trial subscription of Hulu + Live TV through my T-Mobile Home Internet Service. It won't work due to their security measures. I signed in using my laptop and that worked fine. I managed my account and added my Samsung TV. Went to my TV to activate it and I got an error message. Chatted with tech support and they said my IP address for the TV was in the wrong zip code area. My IP is likely generated from a router in Somerville, MA whereas I live in Wells, ME.The laptop works because they expect a laptop to move around but they can't buy that my TV in Wells has a Somerville IP address. Tech offered no work around other than to cast it to my TV.Just an observation in case anyone is contemplating the Hulu + Live TV service, it may not work.
Just installed the LTE Home Internet yesterday and worked great out of the box after setup, called AT&T and cancelled the internet service right away. Now today my internet speeds are way down. Is there something I’m missing? Is there a way to reliably test the internet Up/Down speeds? Signal thing says very good with four bars. Would like my speed to be back up again. Side note, we are a large family with easily 15-20 devices that would connect to the router.
Recently received the home internet gateway, the tubular one. I would like to change the default DHCP settings to a different network. More importantly I want to use the OpenDNS or Cloudflare DNS for all of my devices. It doesn’t appear we can make these changes. We should at least be able to use a different DNS. Anyone have info on this? Thanks.
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