TV & Home Internet
Ask about TVision & Home Internet
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I signed up with T Mobile Home Internet in February 2021. At the time, they told me that I was in an excellent coverage area and would get at a minimum 50 mbps. I had no issues and did receive 50+ mbps until last week. Now i receive 6-7 mdps, occasionally reaching 10-12. I have spent 3+ hours on the phone with service reps and tech reps only for them to tell me that I am in a poor coverage area and cannot get anymore than what I am currently getting. How can i go from a excellent coverage area to a poor coverage area in 1 day? This is deceptive practices by T Mobile, selling you on 50 and charging you for 50 only to throttle you later on because of “upgrades to the tower” with no ETA on when or if you will be put in a better coverage area. Buyer beware. this is a shady compay with shady business practices
Does anyone have a problem with the latest home internet gateway (grey chimney type) making intermittent loud fan noises? Stops when powered off, and restarted after a few hours, but recurs in a couple of days. Thought it may be an overheating issue, despite no real high heat coming from the gateway, as an external fan temporarily stopped the noise. Especially a problem since best location is a bedroom. Tech support reps deny this is a known issue, and only one of three I spoke with even claims knowing the gateway contains a fan. Received a quiet exchange unit, but have to send it back as tech support confirmed my inability to make a connection with the tower was a hardware (antenna) failure, so back to using my first one for now.
I cannot get a hold of anyone online and cannot use online chat as I cancelled the lines that go with my home internet (and tried to cancel the home internet) and there is no linked number (the home internet supposed line doesn’t work to use for login for chat to confirm number).This has been a horrible process. I can’t contact live chat, phone convos aren’t working, and I want everything documented now. We sent back the modem in July, and have been billed every month. They don’t have notes of the person who told us to send it, claim they haven’t received the device (which they may well charge us for) and have been more or less unworkable. I’m starting a topic here to get some assistance here. I know these conversations are recorded, in late July of this year my wife called and it needs to be looked into. She did what she was told. Someone needs to contact me, 425-263-6334. This needs to be resolved and we need to be refunded back through when we returned this. If it was lost
we are in the las vegas area and it seemed like last week the 5g switch over was happening for a couple of days as we lost signal then it was back again, but today nothing. not even our ssid in the wifi available list at all. the gateway’s little info window shows 5 full bars, so now really worried the thing just gets the tower signal but isnt sending it out to be seen for connecting devices. please dont tell its got to be sent back.
I’ve been a t-mobile trash can customer for about 6 months and haven't seen any better resolutions to the problems we are all getting when using the device. Lets face it , it s a poorly designed and managed device with very little support. the only thing they are able to get correct is to make sure they bill us every month regardless. this device is far from being out to the public unless your sitting next to a tower. if your in the outside area then you can surely expect poor signal, loss of data, and unreliability. If you next to a tower then you are getting better speeds but still suffer from the poor design and features. I think in time if they dont do something many will just TRASH the trashcan. I suggest when sending the device back you make sure you get a signature and tracking to insure you sent it along with pictures of the package and packaging in the event you are force into a small claims court to resolve for not receiving
The Home Internet App has always SUCKED. I've had to go through my entire house writing down ridiculous number IDs (amazon-fs57436785437, as an example) to even know what is connected to my WiFi, because the App never showed the names of anything. After having to become The Master Memorizing, now Home Internet decides to make things IMPOSSIBLE.THE NAMES OF ALL DEVICES IS COMPLETELY BLANK!!!! LITERALLY EVERY SINGLE CONNECTED DEVICE HAS NO NAME AT ALL...WHAT.THE.FUUUUYou're killin me TMobile Smalls, You're killin me. Is it SO IMPOSSIBLE to just allow the ID of each device to appear, so I don't have to lose my shiz?!?!? II work from home, relying on the internet to be open and available, so I disable most things in the house during the day so I have a stronger faster connection.Now, I somehow disabled my laptop, but I don't have a clue which one is which, WITHOUT NAMES!! Get it together with that crap already guys!!
I connected to the home network which is amazing on speeds! My Nest Hello shows live but won’t record and found out it’s because it only supports 2.4ghz. Is there a way to change it? Can you connect unlimited devices without effecting speeds. Still testing to see if I cancel my ISP.
I have had my gateway since September 12th, and have had little to no connectivity since then. When I’ve had connectivity, it averages 12mbps, which is not high speed anything. They talked me through setting up a 2.4 and 5g SSID I believe it’s called and that worked intermittently for about a week more or less. It went out totally today and they are sending a new gateway. I was told the tower near me is undergoing maintenance, and I’ve been told this since my service ‘started’. I went to the home page to check if I had TMOBILE service at my address, and low and behold it says no, yet they told me I did. Is anyone honest anymore??????
I just received and set up a new MiFi 5G hotspot. Yesterday, things seemed pretty good, although I didn’t run a speed test. This evening, the MiFi is slower than the DSL router with downloads ranging from 0.49mbps to 4.44mbps. I’ve restarted it and the MacBook Pro but nothing seems to help. I have 4 bars showing on the hotspot. What’s the solution? I don’t need to be paying for a slower solution than the DSL I was trying to replace.
Given how many of these threads there are that deal with T-Mobile restricting P2P gaming on their 5G service without acknowledging that they are doing it, it might be time for a class action lawsuit. I just got told that “Tech Support” came back with a resolution super fast to my ticket. Would you believe that they think it isn’t the network, it’s not my phone, it is my computer. LOL. They won’t even acknowledge that there is an issue. All you have to do is a simple google search of “I can’t connect to discord on Tmobile 5g hotspot” and you will find pages upon pages of hits, many of them on here, the Tmobile community website. I wish I hadn’t switched from Verizon to this...
After fighting the daily need to reboot, and reading that tmobile has offered no real answers, I took it back and dropped the service. I’d LOVE to have a reliable device and would buy one in a heartbeat. No real problems with the performance just the reliability. I cannot accept having to reboot it at random but daily times. I have lots of stuff on my network that have to have a connection. I never tried the wifi since I already have a complex wifi network. I just took the WAN cable from my existing Netgear router and plugged it into the ethernet port on the gateway and it worked perfectly. Good idea poor implementation IMO.
I want to add tmobile internet. I currently have a business account. When I asked to add tmobile internet, the rep said that I had to open an individual account to do so. They needed my social security number. Giving this sort of information over a phone, especially a cell phone, is quite risky as there is no security. So, Tmobile needs to add a portal page on their website which is secure so that custoers can feel more comfortable giving out this information I would appreciate a call or email whenever such a page is available, so that I can sign up for tmobile internet
I just wondered if anyone knew whether those who have been paying $60 a month for TMo Home Internet (like me) will see their rate automatically reduced to $50 per TMo’s October 5, 2021 announcement of the rate reduction to $50? Or do I have to call them to request the decrease? Thanks!
I received this device and have great service so long as I place it on the top level of my house! I want to utilize the LAN ports for an ethernet connection to my home router but it does not seem to negotiate with my router or even my switch? I have tried both dhcp and static settings for LAN1 and I still get no link lights on the router or switch. Connect a WIN10 laptop to the same ethernet cable and it will work with both dhcp and static assignments? What am I not seeing here?
hi, recently switched to tmobile home internet. had some initial issues with it dropping my broadlink devices. i have to reset the broadlink devices and reconnect them. they run on 2.4ghz . i read to connect an external router so i did that. disabled wifi on the tmobile device. the broadlink stayed connected longer but still disconnecting (paint to reset broadlink and re-add each time.) any one have a solution? thanks!
Since someone here said that the cell tower locations shown on Cellfinder and other websites are not accurate, I started driving around today with a T-Mobile hotspot looking at signal strength. that hotspot does not show tower identification, but I believe a tower near me that gave a strong signal when I was right near it is the one I’m getting my 5G signal from. Here is a shared Google map with the location shown. I will add more to this map as I find them.https://goo.gl/maps/f9eQBuHD1yxUJGgJ9 The only tower I have on here right now is the following. I believe it is:T-Mobile 5GPCI: 353Band: n41NR-ARFCN: 511710TAC: 22277Near 1415B Five Mile Line Rd, Penfield, NY 14526 Can anyone else confirm that they see this tower in this area? I’m hoping it will help you point your gateway in the right direction.
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