TV & Home Internet

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  • 7,813 Replies

1436 Discussions

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David BugbeeFirst activity
asked in TV & Home Internet

Home Internet Gaming Problem

I recently started test driving T-Mobile home internet at my house, and it's worked great for everything except games, where I'm having a weird issue with some of them. When I try to play Apex Legends on PC, the game will connect and play really smooth for anywhere from 1-3 minutes, and then all communication will be lost, which will take 20 seconds for the game to kick me out to the main menu. If I go back into the game from the main menu, it'll work fine untill the 1-3 minutes elapses. During all of this my PC never loses connection, and this issue occurs over wifi and ethernet. This issue probably does not lie with the game as this issue does not occur with other ISPs, and it did not coincide with an update. A similar issue is happening with Splatoon 3 on the Nintendo Switch, where the game will play superb for 30 seconds to 2 minutes before dropping the connection.  Is this a known issue with the service or gateway, is there anyway I can debug my connection, and does anyone know an

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8 days ago
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LeighleighFirst activity
posted in TV & Home Internet

Redemption code invalid

I was offered an Echo device when I signed up for Home Internet service. When I went to place the order, the code is invalid. I made such comment on the survey I was asked to fill out. I even received an email response from Bountem Souryasack expressing regret and asking for feedback. Once again, I explained the redemption code was invalid for the free Echo device I was offered. Two weeks later, nothing. If T-mobile has no intentions of fulfilling offers, then why offer to begin with? I didn’t ask for it, it was offered.I guess we will see

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8 days ago
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StjonFirst activity
posted in TV & Home Internet

Can't connect Google Mini to T-Mobile Home Internet

I've tried every recommendation in the book restarting the "T-Mobile" device, the mini. It will go through the entire process of adding the device and at the very end, after it's verified the connection, it suddenly says it can't connect to the network and fails the addition.

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8 days ago
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Jim12957First activity
asked in TV & Home Internet

Connected, No Internet

We've had TMobile Home Internet for several months, and it's been rock solid from day one. Until the last 24 hours. Every 10-30 minutes or so, our devices get 'Connected, No Internet', and the only way to fix it is to power cycle the gray trash can (as we call the modem). Very confused, as it's location hasn't changed since initial setup, nor have any of its settings. Any help would be appreciated.

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9 days ago
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whitey1972First activity
asked in TV & Home Internet

5G Home Internet Continues to disconnect

I have had this device just a few days and I must reboot it about three times a day as the WIFI will fail and knock out ethernet as well. Sometime I have to reboot it twice in a row. When can I expect a hotfix for this issue?I cannot afford to work like this and I will have to drop service is not fix ASAP.I will like to also request credit on my bill until the issue is 100% resolved. I see several topics for the exact same issue I am having and it need to be fixed across the board!!! 

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9 days ago
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Peridot028First activity
asked in TV & Home Internet

2 T Mobile Gateways?

I currently have a Nokia gateway through TMobile and me and my son both work from home and have our computers plugged into it.  I, however, will be moving my office to the basement, 2 floors down, and with VPN on wireless, the speed drops substantially.  Is there a way to have 2 TMobile gateways, 1 just designated to my computer alone, or is there a better way to get us both hooked up to the 1 without a substantial cost and headache?  Mind you, my daughter also has her computer and streams on her TV on the 3rd floor, and we now have about 12 devices total utilizing the gateway, 10 on wireless.Thanks for any help!

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9 days ago
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BrewskiFirst activity
asked in TV & Home Internet

HULU won't stream on TMobile Home Internet (Gray Tube) device.

HULU, being used on a ROKU wont allow streaming at all on the TMobile Home Internet tube. The error code says the IP Address is not a home IP Scheme and its a Mobile Device, not a home internet provider. Therefore i can't take advantage os the network speed it provides.HULU and TMobile need to communicate so we can all stream HULU which is why we got the unit.Upgrading from 4 MB DSL type service to 200 MB service is HUGE and allows us to move to 1080 resolution.

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9 days ago
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jdgFirst activity
asked in TV & Home Internet

Home internet

I have been with T-mobile home internet for about 5 months. The service started stellar until it wasn’t. Techs are mostly very basic on flip card type choices for what they can do and then have to escalate the issue and you don’t hear anything again. I would say 95% were very friendly.  I have had issues since about month 4 with the signal dropping intermittently through the day sometimes every 5 minutes and sometimes every hour to 4 hours and it is really frustrating cause everything goes down. I have tried to work with everyone from T-mobile through the rest of the companies involved and no one will take any ownership as to why my signal keeps greeting dropped and keeps blaming on the roku, firestick, sling and so on. Everyone uses the same flip chart with reboot this, uninstall and reinstall and when it works says great call us if you have a problem. It’s an intermittent issue but they can’t wait to get off the phone. I had a technical person who came over and hooked some stuff up t

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9 days ago
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Bigal80akFirst activity
asked in TV & Home Internet

tmobile home internet speed issues

I just got this and once or twice I got 50mbps for a minute or two but the rest of the time 1-3mbps download and 15mbps upload.Cant figure this out and not many settings to change. Been on hold for customer support for an hour yesterday and today and can't get through.. any ideas? Thank you

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9 days ago
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engineer212First activity
asked in TV & Home Internet

DNS Encryption Warning

I am getting a warning on my iPhone that my internet provider is preventing it from encrypting DNS traffic. Can this be turned off somehow?

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9 days ago
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WestsidebillFirst activity
asked in TV & Home Internet

Newbie to TMHI...so what are we supposed to do with IPV4 devices?

I just set up my TMHI “router” (yes, in airquotes), and am very happy with the speed, but I’m not happy that a couple of my devices won’t connect to it at all. Neither my 2021 wired Ring Doorbell, nor my Sense Labs home entergy monitor will connect to the router.  I switched the mode from Automatic to 2.4GHz, but no luck.I’m guessing it is related to the router only handling IPV6.  As soon as I switched the devices back to use my old router (an actual real router...Linksys EA7500), both devices reconnected with no issues.I’m thinking of connecting my EA7500 to the TMHI router, and just continue to use it as I did when it was connected to my Spectrum cable modem.Any thoughts on how this will work for me, and what the disadvantages may be to doing so?  Does anyone have an alternate solution to accomplish getting these devices to connect to the TMHI “router”? Thanks,Bill

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9 days ago
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ka79535Rookie
asked in TV & Home Internet

Cannot get a secondary signal

I have had home internet through T-mobile for a little over 3 weeks and I cannot get a secondary signal. I have tried changing the gateway location and tried using an external antenna. The t-mobile map shows my area as covered by 5g extended. No such luck. The signal I am getting is pretty weak. All T-mobile can tell me is they are constantly upgrading towers in order to provide the best customer experience…..

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9 days ago
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krbFirst activity
asked in TV & Home Internet

Google Home Not Connecting

I have just switched to T-Mobile and am happy with everything overall. However, I am unable to connect to my Google Mini device. I've seen a few threads that were older but no exact solution. A little help? Thanks!

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10 days ago
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MckinleyFirst activity
asked in TV & Home Internet

how to get more then 2 bars on my home internet gateway?

We just got a new home internet gateway and I can’t get it over 2 bars in 5 different places I have tried putting it in the house.  Am I doing something wrong? Because I’m doing what it’s telling me to do 

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10 days ago
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garylarsFirst activity
posted in TV & Home Internet

Lifeline plan

Trying to apply Lifeline plan to internet, 

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10 days ago
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garylarsFirst activity
asked in TV & Home Internet

Need to apply my Lifeline plan to internet service

I qualified for the Lifeline plan for internet but have never recceived the instructions on how to engage the plan, Assistance is greatly appreciated. Thank you.

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10 days ago
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MattchambeHelper Level 1
asked in TV & Home Internet

Never got the Echo show 8 email promotion for new home internet users

I called customer support and asked the lady about it and she changed the subject and started to talk about Auto Pay2nd time calling them and ending up in a dead end

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10 days ago
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Tori729First activity
asked in TV & Home Internet

Phone not automatically connecting to 5g internet

I set up my new router yesterday and so far I've only connected my PC via extender and my phone.When I connect my phone, I put in the password and it connects but every time I get disconnected I have to reconnect and enter the password again. Also it doesn't show connected on my list like my other network did - it just has the wifi icon at the top which is the only way I know I'm connected. I don't know how to fix this but it's not going to work long term since I turn my wifi off every night and of course leave the house sometimes. 

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10 days ago
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Shinsen24First activity
asked in TV & Home Internet

Tivo Home Internet Connection

Has anyone had an issue with a Tivo box not connecting?  It sees the network with good signal, but won’t connect.  No trouble connecting other devices.

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10 days ago
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KZiegFirst activity
asked in TV & Home Internet

Troubleshoot Canon printer connection using USB

My Canon printer which worked fine with my previous internet provider has difficulty seeing the gateway. I am trying to establish connection via USB cable.  It sees my network, but never makes the connection. I tried to connect manually, but it asks for WPS, WPA, WPA2. I do not find this information on the gateway itself. Any ideas? TY

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11 days ago
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RoramiFirst activity
asked in TV & Home Internet

how do i check how much data i have left on the wireless internet

I can't seem to get the 5 G it's just slow

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11 days ago
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MachooRookie
asked in TV & Home Internet

Home internet speeds extremely inconsistent and connection drops intermittently

We jumped on home internet service as soon as we heard about it. For a long time now, Comcast has been the only choice in Baltimore City and it feels like they squeeze city residents to subsidize lower prices for their customers in the counties where they have competition. Our current Comcast bill is just over $100 per month with their most basic service, a bundled Internet + TV. We don’t even use the TV service but they wouldn’t give us a plan with just internet service. This costs us about $110/month. I can plug my brother’s address (he has  VZ Fios) in on the Comcast website and get offers for $39.99/month. I’ve been looking for a way to break free of Comcast for years now so I want to love this service but it’s just not measuring up.We had one of the mobile internet gateways delivered on 3/9. I started testing it immediately and was consistently getting speeds well over 300Mbps down on the first floor of my house. I even hit above 400Mbps a few times. So I went ahead and put that g

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12 days ago
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mikeamclaughlinFirst activity
asked in TV & Home Internet

Free Amazon Echo Show 8 promotion for home internet

Hello, I signed up for Home Internet and was told I could get a free Free Amazon Echo Show 8. They gave me the address of “T-Mobile Promotions” but it does not work. It wants me to put in a promotional code for it but I was not given a promotional code to put in. Does anyone know what the code is? ThanksMike

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12 days ago
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syasinow94First activity
asked in TV & Home Internet

5G Home Internet - VPN issues

How can i connect to a vpn on my home internet? I can not connect using PPTP or ike2 VPN. PLEASE HELP - VPN WORKS ON ALL OTHER WIFI NETWORKS

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12 days ago
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fouaddbaFirst activity
asked in TV & Home Internet

Bought 5G T-Mobile Internet yesterday ... but not working at all.

Hi, just yesterday, I’ve got my 5G internet device and since then and now, still there’s no connection, pls advise, what should I do, return?It comes & go, no stable, haven’t able to connect for not more than 5 mins, taking snapshots too.I still have my old internet, that’s why able to work, because this 5G is of no use … Regards.

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12 days ago
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