TV & Home Internet

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  • 6,803 Replies

1449 Discussions

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CameramanFirst activity
asked in TV & Home Internet

M2000 Port Forwarding

Hi all,I ordered the 5G M2000 as soon as possible because I was fed up with super slow internet here in rural Florida. Upstairs the unit locked onto 5G and gave me 137+Mbps (yes!) and downstairs, it dropped to 9 Mbps, a problem to be remedied with a repeater. HOWEVER, no matter what I tried with port forwarding, I could not reach my cameras from the outside.  This was not a problem with my current ISP and no problem with any installations I’ve done in the past.  I’ll give it another try in a few months, but for now, I’m sticking with my current ISP.  

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7 days ago
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iinnkkFirst activity
asked in TV & Home Internet

NAS on Gateway NOK 5G21

How do I attach a hard drive or SSD to my T-Mobile Gateway (NOK 5G21)? 

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8 days ago
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Richardcranium88First activity
asked in TV & Home Internet

Out of the box issues?

My experience that it is secure on three devices but no internet connection. No apparent live help neither.This is not my first rodeo, I have been connecting gateways for some time, has the game changed and I am not aware?

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8 days ago
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braindrainFirst activity
asked in TV & Home Internet

Arc/TrashCube and HP Officejet Pro 8600 N911n setup issue

Just started trial period. Equipment is identified above. HP is on current firmware. The HP is able to see the Arc, but can't connect. I have tried both simultaneous ipv4 and ipv6 on the HP as well as just ipv6. No joy. Reset network settings on HP to wipe out prior network info, no joy. I understand that Arc doesn't do ipv4 at all, so I didn't try that. I'm not looking forward to try to set up Wifi by connecting via USB or ethernet, so I'm hoping that someone can provide some direction here that doesn't involve that task.Hey T-Mo, I sure wish that we could get bridge mode....

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8 days ago
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MobileLikeA4x4First activity
posted in TV & Home Internet

TM-RTL0102 LTE WiFi Gateway WiFi password issue

I am reporting a bug. When your logged into the admin page of the TM-RTL0102 LTE WiFi Gateway, and go to the WiFi settings, it incorrectly will not let you create a Wireless Password that has spaces in it. Spaces are allowed as part of the WiFi standard. Please fix this. The only workaround if you want a space in your password is to set the WiFi preferences to your liking on that admin page and saving using a temporary WiFi password. Then open T-Mobile's Home Internet app. In the app, you can then change the WiFi password to the one you actually want that has a space. One saved, you will be disconnected. Just rejoin your devices or phone to the WiFi by updating the password on your devices to match the newly WiFi updated password. All set!BTW, please please add Bridged Mode and/or also enable DMZ and port forward settings to actually work and sorted by T-Mobile.... Even if it's just the IPv6 public address. Thanks.

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8 days ago
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BanalystHelper Level 1
asked in TV & Home Internet

unable to log in to the 5G internet gateway using the information on the bottom of the device

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8 days ago
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whitneymsrFirst activity
asked in TV & Home Internet

Tmobile internet connection to Basic Talk

how can i connect my “basic talk” voip system, with my new Tmobile Internet system, since i can no longer employ the cable ?

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8 days ago
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Jsm1229First activity
asked in TV & Home Internet

Internet - Vastly different speeds iphone12 vs Galaxy S6

KVD21 gateway, iphone 12, Galaxy Tab S6 liteUsing Ookla Speedtest I'm getting download speeds on iphone of 135, 143, 136, 128, 149 while at same time I'm getting Galaxy speeds of 34, 23, 34, 36, 30.  Upload speeds just slightly higher with iphone.  Why is there such a big difference?  Which speed should I use to determine if I should keep T-mobile internet?  Have the Galaxy tablet, two 4K Vizio TVs, two iphones being used at same time.

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8 days ago
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RDBusseRookie
asked in TV & Home Internet

Does the 5G Gateway really lack the ability to handle inbound ip traffic?

Does the 5G Gateway really lack the ability to handle inbound ip traffic for use cases like SSH, security system, VPN, etc?

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8 days ago
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Craiger33First activity
asked in TV & Home Internet

Why not participate in the Affordable Connectivity Program (ACP)??

I am a T-Mobile Home Internet user and was getting benefits from the EBB (Emergency Broadband Benefit) which ended this month. I was eligible to continue benefits under the new Affordable Connectivity Program (ACP) but then found out that T-Mobile has chosen NOT to participate in this new program. I am being told I need to switch my service to Metro or Assurance (which require a phone line to get Home Internet). I’m not interested in switching my accounts, but if I have to-  I won’t be going to one of their subsidiaries, I’ll move to AT&T or Verizon (both supporting their customers by participating in the ACP. WHY is T-Mobile not choosing to participate in the ACP?? Why is T-Mobile choosing to NOT support their customers in a time of need?  

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9 days ago
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HildaPoofRookie
asked in TV & Home Internet

Do I lose T-Mobile Tuesdays perks if I cancel?

I took advantage of the T-Mobile Tuesday deals to snag the free years of Paramount+ and MLB.TV, but I think my willingness to tolerate 7-10 router reboots a week (which always seem to happen during work Zoom meetings) is over. If I cancel the T-Mobile internet, do I lose my free access to those services or do I get to keep them? And for anyone who has canceled or tried to cancel, how many hoops did they make you jump through to do it?

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gramps28
Pillar
9 days ago
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ctp7951First activity
asked in TV & Home Internet

5G Home internet keeps dropping

My T Mobile Home 5G internet keeps dropping and I have to restart T Mobile Gateway .  If T Mobile won’t fix this issue I will switch back to Spectrum 400Mb/s internet with $29.99/ month.

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9 days ago
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Mic-HonoluluFirst activity
posted in TV & Home Internet

Honolulu home internet 5g speeds

Each time I call I’m told the system is being worked on. Speeds of less than 1Mb/s often will not even load a webpage, and I am paying full price for dealing with these speeds everyday. These speeds are Beta speeds, definitely not worthy of a public rollout to pay retail price for service this bad.

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9 days ago
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Mzthompson84First activity
posted in TV & Home Internet

my gateway was sent to the wrong address

my internet gateway was sent to 5the wrong address i am in really need of internet my phone stop working on me and i need internet to use wifi calling to makes calls and to also catch up on my class work for school

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9 days ago
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DestinyXFirst activity
posted in TV & Home Internet

Home internet speeds and latency unstable, used to be good

Service was great when I first got it, any time of the day I was able to use it for normal purposes and gaming was great.Over time the service just seems to be getting worse and worse, ping unstable and constantly going up and down, sometimes speeds have a severe drop also. Gaming is almost not even worth it with how bad it is most of the time which is the main thing I use internet for.Went from ecstatic to have decent internet to constantly disappointed at the performance, the tower I’m connected to is less than a mile from my house and there is not a big population in my area at all so I don’t see it being more people using the network.Really wish I could get a more stable connection like it used to be.

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9 days ago
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KentwaFirst activity
asked in TV & Home Internet

Any Solution to the Printer connection problems with T-Mobile Gateways?

Installed my Arcadyan KYD21 Router last Friday, and everything works fine except that I cannot get my HP 8600 printer connected. Been through multiple conversations with support, and tried everything including using the admin settings to separate the 2.4G and 5G gateways, plus reinstalling and resetting the printer.  Still cannot connect. Looks like either the gateway is filtering, or the printer cannot use “b/g” with no way to change to “n” on the gateway, nor is there anyway to manually add the printer IP address. Router and printer are too far apart to use an ethernet or usb-c connection. T-Mobile tech support says the gateway is working as it should and it’s not a problem at their end. Unless there is a solution within the next week (15 day free trial) Its -back in the box and cancel the service. I have to be able to connect a printer. Anyone have any other ideas?

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9 days ago
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MTEverestFirst activity
asked in TV & Home Internet

Home Internet 5G data use

Just received a 5G gateway, ran few speed test (using speedtest.net app )(about 15 try) logged into the online portal and it shows 14GB data used. Yes i know its supposed to be unlimited.But how can few steed test justify 14GB of data? Also why is online Portal showing $55 while its supposed to be $50 ?

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9 days ago
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PinkyIAFirst activity
asked in TV & Home Internet

Security camera won't connect to 5ghz gateway

I just switched to tmobile and my security camera now will not connect due to needing to be on 2.4ghz. Is the gateway capable of this? The company I switched from had the 2.4 and 5 option.

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9 days ago
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KririshFirst activity
asked in TV & Home Internet

5g Hone Internet and Gaming

I just got the service about two weeks ago so far I’ve noticed when I game on ps4 I’m getting about 125 ping which isn’t helpful. My question is will an exterior antenna help latency or is it only for download and upload speeds?

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10 days ago
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pbbFirst activity
posted in TV & Home Internet

SIM error detected heads-up

hi all, had my kvd21 on since receiving about 25 days ago. Monday got my first “SIM error detected… SIM002” message. Powered unit off for 3 minutes and it returned to service- no issues. now 3 days later the error’s returned.Called CC and they wanted me to look at the SIM. WOW, it appeared it was not locked in place. I usually will give a best-shot fix before picking up the phone but with SIMs and the new device I thought Shirley it’s something bad. But not in this case. hthtia,parker

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10 days ago
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dukeofearleFirst activity
asked in TV & Home Internet

t-Mobile Home Network Problem connecting to 2.4G wifi

Cannot view T-Mobile Home Internet wifi on Toshiba Laptop running windows 10.Laptop works with 2.4g cable wifi.establishing 2.4G wifi SSID, it still does not see that option in list of wifi networks.Have other devices, laptop , tablet and phone that all work with T-Mobile Home Internet on either 2.4G or 5G.Roku device only works on 2.4G cannot see 5G T-Mobile Home internet device.Any ideas ? 

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10 days ago
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DisgruntledArkadyanUserFirst activity
asked in TV & Home Internet

Advanced Settings Arcadyan KVD21

Does tmobile read these forums? It is absolutely imperative that they un-lobotomize the firmware to provide the ability to 1. disable wifi, 2. change the admin password.  this is pathetic.

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10 days ago
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unclejoe00Rookie
asked in TV & Home Internet

HP Printer Wireless Set up Issue

Since setting up my 5g home internet device, I am not able to connect my HP Photosmart C4599 wireless printer to it. I reinstalled it on my home computer which connects to the modem with ethernet cable.  I currently have the printer set up using cable connected to home computer, but when I try to configure it over wireless, I am not able to complete the set up.  I get to the point where I select my SSID and put in my password so that is all working, but then after that it fails for “MAC Address Filtering may be enabled on your wireless router which can prevent your HP printer from connecting to your wireless network during setup. Temporarily disable MAC address filtering on your wireless router.” I got into the router using the admin user/password but don’t see an advanced option for disabling MAC address filtering.  Is there a way to do this or what other options do I have?Thanks for your help!

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10 days ago
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sbawgFirst activity
asked in TV & Home Internet

Connecting Netgear AC1900 to TMobile Internet 5G Gateway

I just got the TMobile Internet 5G Gateway. I’d like to connect my Netgear AC1900, but the Netgear auto setup asks for the coax to be connected. Is there a way to use this modem/router with the TMobile Gateway?

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10 days ago
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JeffchapokRookie
posted in TV & Home Internet

First problem with 5G home internet gateway

I've had the 5G home internet gateway, aka 'trashcan', for 5 days now. For the first 4 days. Everything was great - 200/20 Mbps up/down wired.Then last night around 6:00 PM CST in 73034, it dropped internet. The meter still showed 3 bars as usual, but internet was unreachable from any device, wired or wifi.I rebooted a couple of times and internet connectivity came back within 20 - 30 minutes, but dropped several more times before it eventually stabilized after about an hour. Download speeds varied widely from 1 to 190 Mbps.But even once it appeared to stay up, a number of websites remained unreachable, such as speedtest.net and duckduckgo.com. It appears that DNS resolution was failing.I ran a tracert to google.com and saw the first hop to 192.168.12.1, then a hop to 192.0.0.1 which repeated over and over, sometimes timing out.I called support, but got nowhere with them. Just the normal unplug/reboot/clear browser cache script. I tried to explain that it appeared there was a DNS serve

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10 days ago
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