TV & Home Internet
Ask about TVision & Home Internet
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Hi all,I ordered the 5G M2000 as soon as possible because I was fed up with super slow internet here in rural Florida. Upstairs the unit locked onto 5G and gave me 137+Mbps (yes!) and downstairs, it dropped to 9 Mbps, a problem to be remedied with a repeater. HOWEVER, no matter what I tried with port forwarding, I could not reach my cameras from the outside. This was not a problem with my current ISP and no problem with any installations I’ve done in the past. I’ll give it another try in a few months, but for now, I’m sticking with my current ISP.
Just started trial period. Equipment is identified above. HP is on current firmware. The HP is able to see the Arc, but can't connect. I have tried both simultaneous ipv4 and ipv6 on the HP as well as just ipv6. No joy. Reset network settings on HP to wipe out prior network info, no joy. I understand that Arc doesn't do ipv4 at all, so I didn't try that. I'm not looking forward to try to set up Wifi by connecting via USB or ethernet, so I'm hoping that someone can provide some direction here that doesn't involve that task.Hey T-Mo, I sure wish that we could get bridge mode....
I am reporting a bug. When your logged into the admin page of the TM-RTL0102 LTE WiFi Gateway, and go to the WiFi settings, it incorrectly will not let you create a Wireless Password that has spaces in it. Spaces are allowed as part of the WiFi standard. Please fix this. The only workaround if you want a space in your password is to set the WiFi preferences to your liking on that admin page and saving using a temporary WiFi password. Then open T-Mobile's Home Internet app. In the app, you can then change the WiFi password to the one you actually want that has a space. One saved, you will be disconnected. Just rejoin your devices or phone to the WiFi by updating the password on your devices to match the newly WiFi updated password. All set!BTW, please please add Bridged Mode and/or also enable DMZ and port forward settings to actually work and sorted by T-Mobile.... Even if it's just the IPv6 public address. Thanks.
KVD21 gateway, iphone 12, Galaxy Tab S6 liteUsing Ookla Speedtest I'm getting download speeds on iphone of 135, 143, 136, 128, 149 while at same time I'm getting Galaxy speeds of 34, 23, 34, 36, 30. Upload speeds just slightly higher with iphone. Why is there such a big difference? Which speed should I use to determine if I should keep T-mobile internet? Have the Galaxy tablet, two 4K Vizio TVs, two iphones being used at same time.
I am a T-Mobile Home Internet user and was getting benefits from the EBB (Emergency Broadband Benefit) which ended this month. I was eligible to continue benefits under the new Affordable Connectivity Program (ACP) but then found out that T-Mobile has chosen NOT to participate in this new program. I am being told I need to switch my service to Metro or Assurance (which require a phone line to get Home Internet). I’m not interested in switching my accounts, but if I have to- I won’t be going to one of their subsidiaries, I’ll move to AT&T or Verizon (both supporting their customers by participating in the ACP. WHY is T-Mobile not choosing to participate in the ACP?? Why is T-Mobile choosing to NOT support their customers in a time of need?
I took advantage of the T-Mobile Tuesday deals to snag the free years of Paramount+ and MLB.TV, but I think my willingness to tolerate 7-10 router reboots a week (which always seem to happen during work Zoom meetings) is over. If I cancel the T-Mobile internet, do I lose my free access to those services or do I get to keep them? And for anyone who has canceled or tried to cancel, how many hoops did they make you jump through to do it?
Each time I call I’m told the system is being worked on. Speeds of less than 1Mb/s often will not even load a webpage, and I am paying full price for dealing with these speeds everyday. These speeds are Beta speeds, definitely not worthy of a public rollout to pay retail price for service this bad.
Service was great when I first got it, any time of the day I was able to use it for normal purposes and gaming was great.Over time the service just seems to be getting worse and worse, ping unstable and constantly going up and down, sometimes speeds have a severe drop also. Gaming is almost not even worth it with how bad it is most of the time which is the main thing I use internet for.Went from ecstatic to have decent internet to constantly disappointed at the performance, the tower I’m connected to is less than a mile from my house and there is not a big population in my area at all so I don’t see it being more people using the network.Really wish I could get a more stable connection like it used to be.
Installed my Arcadyan KYD21 Router last Friday, and everything works fine except that I cannot get my HP 8600 printer connected. Been through multiple conversations with support, and tried everything including using the admin settings to separate the 2.4G and 5G gateways, plus reinstalling and resetting the printer. Still cannot connect. Looks like either the gateway is filtering, or the printer cannot use “b/g” with no way to change to “n” on the gateway, nor is there anyway to manually add the printer IP address. Router and printer are too far apart to use an ethernet or usb-c connection. T-Mobile tech support says the gateway is working as it should and it’s not a problem at their end. Unless there is a solution within the next week (15 day free trial) Its -back in the box and cancel the service. I have to be able to connect a printer. Anyone have any other ideas?
Just received a 5G gateway, ran few speed test (using speedtest.net app )(about 15 try) logged into the online portal and it shows 14GB data used. Yes i know its supposed to be unlimited.But how can few steed test justify 14GB of data? Also why is online Portal showing $55 while its supposed to be $50 ?
hi all, had my kvd21 on since receiving about 25 days ago. Monday got my first “SIM error detected… SIM002” message. Powered unit off for 3 minutes and it returned to service- no issues. now 3 days later the error’s returned.Called CC and they wanted me to look at the SIM. WOW, it appeared it was not locked in place. I usually will give a best-shot fix before picking up the phone but with SIMs and the new device I thought Shirley it’s something bad. But not in this case. hthtia,parker
Cannot view T-Mobile Home Internet wifi on Toshiba Laptop running windows 10.Laptop works with 2.4g cable wifi.establishing 2.4G wifi SSID, it still does not see that option in list of wifi networks.Have other devices, laptop , tablet and phone that all work with T-Mobile Home Internet on either 2.4G or 5G.Roku device only works on 2.4G cannot see 5G T-Mobile Home internet device.Any ideas ?
Since setting up my 5g home internet device, I am not able to connect my HP Photosmart C4599 wireless printer to it. I reinstalled it on my home computer which connects to the modem with ethernet cable. I currently have the printer set up using cable connected to home computer, but when I try to configure it over wireless, I am not able to complete the set up. I get to the point where I select my SSID and put in my password so that is all working, but then after that it fails for “MAC Address Filtering may be enabled on your wireless router which can prevent your HP printer from connecting to your wireless network during setup. Temporarily disable MAC address filtering on your wireless router.” I got into the router using the admin user/password but don’t see an advanced option for disabling MAC address filtering. Is there a way to do this or what other options do I have?Thanks for your help!
I've had the 5G home internet gateway, aka 'trashcan', for 5 days now. For the first 4 days. Everything was great - 200/20 Mbps up/down wired.Then last night around 6:00 PM CST in 73034, it dropped internet. The meter still showed 3 bars as usual, but internet was unreachable from any device, wired or wifi.I rebooted a couple of times and internet connectivity came back within 20 - 30 minutes, but dropped several more times before it eventually stabilized after about an hour. Download speeds varied widely from 1 to 190 Mbps.But even once it appeared to stay up, a number of websites remained unreachable, such as speedtest.net and duckduckgo.com. It appears that DNS resolution was failing.I ran a tracert to google.com and saw the first hop to 192.168.12.1, then a hop to 192.0.0.1 which repeated over and over, sometimes timing out.I called support, but got nowhere with them. Just the normal unplug/reboot/clear browser cache script. I tried to explain that it appeared there was a DNS serve
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