TV & Home Internet

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  • 10,374 Replies

1916 Discussions

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rerhartFirst activity
asked in TV & Home Internet

Windows not automatically connecting to Home Internet

All of my Windows computers will manually connect to the T-Mobile Home Internet Wi-Fi, but after rebooting the computers, they never automatically connect, even though I configured them to automatically connect.  I always have to manually go to the Wi-Fi settings and manually click Connect.

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11 days ago
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copz1998Speaker
asked in TV & Home Internet

Arcadyan KVD21 5G which connectors for 5G external antenna

Recently, I moved from Comcast Xfinity Internet to T-Mobile. Like many of you I have seen videos and read articles on how to attach an external antenna. I have a 2X2 Proxicast MIMO antenna, however, there is some question as to which connection to use on the Arcadyan Gateway. Currently, I am using M and M1 connections. I mounted the antenna in the rafters (2-story house) aiming toward the T-Mobile cell tower. My cell metrics did not change much. 5G -RSRP -92 with antenna, -93 without; RSRQ -6, -7 without; SINR 16, 8 without  What are you using and do you have a different experience? Thanks!

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11 days ago
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Texas4verFirst activity
asked in TV & Home Internet

Paramount Plus

How to get on home TV.  Keeps going to Xfinity to purchase.  Use log in but still not working

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11 days ago
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TwoCutesFirst activity
posted in TV & Home Internet

MIMO antenna for T-Mobile 5G home internet gateway?

Hi all - New T-Mobile home internet user, here.  I set up my 5G internet gateway (silver cylinder) this weekend and it works just fine.  I have Frontier DSL and Charter Spectrum now and T-Mobile is currently way outperforming Frontier DSL and outperforming Charter Spectrum almost always.I found this article about installing a MIMO antenna using the internal gateway ports. https://www.waveform.com/a/b/guides/hotspots/t-mobile-5g-gatewayHas anyone tried it?  I would be interested in experiences and results.  Thanks in advance!

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11 days ago
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Mike OxBigFirst activity
asked in TV & Home Internet

UPnP not successful on Xbox Series S

Ever since I switched to the BYOD-Router internet gateway I haven’t been able to stay in party chats. Everything else works perfectly fine no connectivity issues on my laptop, phone, or TVs but as soon as I join an Xbox live party it’s fine for a couple seconds then I lose connection. Game chat works fine. My NAT is moderate but it used to be open. Also my xbox is saying UPnP not successful. I logged into my router but there doesn’t seem to be any configurable network settings. Anyone know how to enable UPnP?

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11 days ago
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21yearsFirst activity
asked in TV & Home Internet

I'M GOING TO VERIZON AFTER 21 YEARS ...GATEWAY IS THE WORST MISTAKE EVER

WHERE DO I START???? I was so excited on FEBRUARY 2ND 2022 to install the Tmobile home internet Gateway. It was supposed to take 15 minutes...it ended up being 8 hours to get it to work correctly I should have known right there that this was a giant mistake when the tower they sent had a bad modem chip! I had to go to the nearest tmobile which is 30 minutes away wait 45 minutes to be waited on to get the new one (because they didnt want to inconvenience me) got home 30 minutes later to spend several more hours to get it to work. A MONTH LATER...NO INTERNET..ANOTHER MODEM ISSUE..it was call after call to INDIA where no-one can speak to you about the issue because they are to busy reading from their book of what to say and just keep talking over you the entire time. Sooooo I wait the “overnight” send which is always 3-4 DAYS. They were so kind to not charge me for the expedite ands gave me a discount of $25 which never went to my account. OHHH and I forgot to add that the 8 hour debacle

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11 days ago
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2 hours on hold with 611Helper Level 1
asked in TV & Home Internet

MagicJack : Anybody able to open UDP ports 5060/5070 & Disable SIP ALG

Hello, Our Magic Jack will no longer work with T-Mobile Home Internet. It was working for 25 days and only after we ported our landline #  to Magic for $23.30 is the service no longer working fully.As of Yesterday Jan 17, Incoming calls can be heard on the Magic Jack users end, but the outbound  caller can not hear the Inbound Magic Jack at all.Out going calls from MagicJack are working with full duplex audio with both parties able to hear one another. I spoke with Magic Jack Technical support yesterday on two calls (1st call was disconnected). I spent over an hour  troubleshooting & trying to diagnose the problem.  The Rep had me do a firmware update to the device.He concluded that the issue is with the Internet Service Provider (T-Mobile Home Internet Fixed Wireless Broadband)  and that we need to disable SIP/ALG & Open UPD ports 5060-5070.  T-mobile Provides an Arkadyan gateway (Integrated Router /Modem). There is Zero options on the device to make the necessary changes ours

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bocaboy2591
11 days ago
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this service is badRookie
posted in TV & Home Internet

lol what kind of internet provider doesn't have uPnP support????

dont listen to them say "oh we're working on it" funniest joke ever. spoiler alert they arent. hopefully this reaches someone before they tried to online game with this nightmare they call “home internet”. you’d have better luck with tinfoil pointed at the sky than trying to play with this garbage. thank you for coming to my tedtalk. im for sure switching

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12 days ago
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ghjohnsonRookie
asked in TV & Home Internet

UPnp and online gaming issues on XBoxOne

Has anyone figured out how to fix UPnP and Nat issues on the Xbox One? Or a work around at least? I am otherwise pretty pleased with the service except for the Xbox One multi-player issues. Thanks!

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12 days ago
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InternetuserFirst activity
asked in TV & Home Internet

UPNP issues and is there a fix?

Hi I understand that the reason most gamers using t mobile home internet experience high ping is because of the lack of "UpNP" and was wondering if I upgraded to really nice gaming router with upnp enabled it would fix my issues. Or would it not help since the modem t mobile gives you doesn't have upnp Ping on last provider 0-20Ping on t mobile 40-60 

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12 days ago
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jtheissLearner
asked in TV & Home Internet

5G home internet keeps dropping

I’m having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line.  I’ve had T-Mobile 5g home internet for almost a month now, and the short version is that every so often the gateway drops the network.  When I say “drop the network,” I mean to say it throws everything off of the Wifi that it’s broadcasting, and anything plugged in via ethernet says “no network found.  (To elaborate this point, cell phones switch to cellular data because wifi is gone for them, and computers hardwired into the gateway think that they are no longer plugged into anything.)  Turning off the gateway and turning it back on resolves the issue, but doesn’t prevent it from happening again.  Whatever is happening doesn’t seem to affect our connection speed/strength when the gateway IS providing signal to devices in the home, but due to the nature of our work, we need a connection that won’t just disconnect randomly.   To address this, T-mobile has so far run a

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12 days ago
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jefflbiRookie
asked in TV & Home Internet

Outlook 2013 not sending emails

I just reinstalled Windows 7 and upon installed Outlook 2013 I am no longer able to send emails.  I can recieve just fine.  It was working fine before the Windows reinstall.  The error I’m getting is……..Send test e-mail message: The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).Any help would be appreciated.

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12 days ago
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MargiejcooperFirst activity
asked in TV & Home Internet

T.V. not working properly

None of the voices match what they are saying. There's a delay on every channel.  I feel like im watching Godzilla from back in the day 1975 LOL t's very frustrating.  Can anyone help? Please 🙏 

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13 days ago
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sossFirst activity
asked in TV & Home Internet

where do i find my WPA2 password? I tried connecting my MacBook and it’s asking for it

where do i find my WPA2 password? I tried connecting my MacBook to T-Mobile home wifi and it’s asking for this information 

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13 days ago
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4PetesSakeFirst activity
asked in TV & Home Internet

Sea of Thieves connection issue

Is anyone else able to play Sea of Thieves over the T-mobile system?When I first got it I was able to play with no problems. Better than my 1 gig connection for that matter.But now, I can’t stay connected to the SoT server for more than 10 minutes - and I don’t even think it’s that long.I called tech support and they reset everything and then sent me a new modem.  And still having the same issues.It seems like it’s around the same time each time before I disconnect which makes me think it’s a T-Mobile issue.  I stay connected with a other internet provider but they’re currently have other issues so I was trying to depend on T-Mobile but obviously can’t. :( 

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13 days ago
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denniskoskoFirst activity
asked in TV & Home Internet

MyQ (Chamberlain) garage door and Gateway 5G router not compatible

Is there a work-around to make the two devices compatible?

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bocaboy2591
13 days ago
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twimineFirst activity
asked in TV & Home Internet

T-Mobile Internet Hub switching from NAT B to NAT D

Hello I am an esports coach for a local high school and we use T-Mobile’s Internet Hub to connect to our Nintendo Switch for gaming (Super Smash Brothers) - we require a NAT B connection in order to connect with other schools around our state.  For 4 weeks everything has been working perfectly until yesterday.  Yesterday it kept connecting to NAT D.  We tried all of the troubleshooting methods that I looked up online.  One time after the 4th attempt at disconnection, powering off and everything else we tried it briefly switched to NAT B but then 30 seconds later it switched back to NAT D.  Does anyone have a solution if this happens again? Any help with this matter will be greatly appreciated.

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13 days ago
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Moose509First activity
asked in TV & Home Internet

Hidden Network

   How do I - on the phone app and create a new network in addition to the one you're already using. Make the frequency band 2.4 MHz and the WPA version WPA/WPA2. Give it a new name (SSID) and then try and connect your HP and PC

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13 days ago
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BreonnadanyelleFirst activity
asked in TV & Home Internet

why does my network stay hidden

My Wi-Fi says it’s hidden Wi-Fi and when I check to see if I clicked the hidden box. I did not. How do I fix this?

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13 days ago
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10past10First activity
asked in TV & Home Internet

Good Service Gone Bad

I was very happy with my T-Mobile home Internet service when I first signed up for it last year. However during the summer I experienced drop outs and slow speeds. It’s taking me nearly 5 months of troubleshooting with T-Mobile, but the best they can do is tell me is that there is congestion and they need to expand the towers. The service right now is unusable if you need a reliable network in my area. Constant dropouts, lost Zoom meetings, I have no idea when it will work. I will likely be leaving this network, I wanted it to work, but T-mobile oversubscribed and now it simply is garbage service. Took me hours of calls to customer support and 3 routers for them finally admit they don’t have the capacity to handle a reliable connection. Wish they had been honest and upfront instead of putting me through all the time and effort. 

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13 days ago
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stryder1017First activity
asked in TV & Home Internet

New Internet Customer - Recommendations?

Hi All,New TMHI customer here. I’m in my current trial period and really want to make sure I’m maximizing my speed with T-Mobile’s internet. So far everything seems to be good!I figured I’d go to the community to see if there are any tips for maximizing my speeds and ensuring I have the best possible connection. I do have a Netgear C6250 modem/wifi router with Xfinity right now but I’m not sure if this is compatible with T-Mobile. A little background, myself and my partner mainly use internet for streaming (Netflix, Hulu, etc.) gaming (Xbox Series X + PS5), and browsing/work. Typical night is I’m gaming and she’ll be watching a show on Hulu or something. I tried it out this afternoon and I did notice some stuttering while I was playing online and she was watching a show.I figured I’d reach out here to see if anyone has recommendations in terms of settings or even a recommendation for a new router. I’m not cancelling my Xfinity just yet because I do want to see how good the internet is

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13 days ago
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TaycinemaFirst activity
posted in TV & Home Internet

worst internet ever

I’ve had home internet with T-Mobile for about 3 months now, the very first day I had it, it was great and fast after that it’s been a living hell. Everything lags, I can barely get my homework done and can’t even watch a short video without it buffering. This is nothing but dial up in 2023. 

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13 days ago
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Gail S.First activity
asked in TV & Home Internet

Canon printer will not connect to T-Mobile 5G Gateway home internet

I have the Arcadyan KVD21 Gateway and a Canon PIXMA TR4520 printer. I have tried multiple methods to connect the printer to the T-Mobile wifi network and am still unsuccessful. Currently, I am attempting setup using the Canon Wi-Fi Connection Assistant. In Network Settings, the T-Mobile network encryption type shows up as Do Not Use. Is there a way to change the encryption type on the network? Would that enable the printer to access the T-Mobile wifi? Any and all suggestion welcome. I have tried T-Mobile tech support, but they cannot help, saying it's a printer issue.

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14 days ago
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JohngonFirst activity
asked in TV & Home Internet

Minecraft: Anyone having Multiplayer connection issue/solution?

Hello T-Mobile Community, Are others having issues in Minecraft connecting to Multiplayer games with people on the same wifi?  If yes, did you find a solution to help you connect to other's Minecraft multiplayer world? If no, T-Mobile can you please fix this connection problem? Best regards John

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14 days ago
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PhantomPilotFirst activity
asked in TV & Home Internet

How to find out when tower upgrades are done

I have been told that the 5G towers in my area are being upgraded but is there a way to check the progress?  I have T-Mobile home internet and am waiting on them to be finished to see if I am going to keep the service. Right now I get between 20mb and 40mb on a good day.

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14 days ago
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