TV & Home Internet
Ask about TVision & Home Internet
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Since setting up my 5g home internet device, I am not able to connect my HP Photosmart C4599 wireless printer to it. I reinstalled it on my home computer which connects to the modem with ethernet cable. I currently have the printer set up using cable connected to home computer, but when I try to configure it over wireless, I am not able to complete the set up. I get to the point where I select my SSID and put in my password so that is all working, but then after that it fails for “MAC Address Filtering may be enabled on your wireless router which can prevent your HP printer from connecting to your wireless network during setup. Temporarily disable MAC address filtering on your wireless router.” I got into the router using the admin user/password but don’t see an advanced option for disabling MAC address filtering. Is there a way to do this or what other options do I have?Thanks for your help!
I’ve been using the home internet service since the beginning of March. It had been working really well, with me getting speeds between 25-100 mbps, which I’ve been super happy with since I’m in a rural area and it’s hard to find internet that works here. However, since the beginning of June, my speeds have been around very inconsistent, but around 1mbps more often than not. Previously when my speeds were that slow, a simple restart would fix it. But I have rebooted/restarted the device many, many times, as well as tried doing a factory reset a couple times. Sometimes these things help..for a short period of time. Most of the time they don’t change anything. Sometimes, after rebooting/restarting, my speeds will go back to 10-25 mbps for anywhere from a minute to a few days, but will then revert back to around 1 mbps. I’ve also moved the device around my house to see if I got a better signal elsewhere, which also did not help. I thought my device was overheating, so I’ve been using a fa
Greetings,I am disappointed that I am not able to select my own DNS provider(s) for this service. My previous service allowed me to configure two different providers for redundancy purposes. Also, if you like to use services like OpenDNS to protect your family, you don’t get the option now.Are there any plans to allow T-Mobile customers to select their own DNS?
I would like to use Port Forwarding, IP Reservations, and be able to rename devices in the device list. None of this seems available with the 5G21-12W-A (New Nokia gateway).When will these be available, if at all?Feels like a case of “newer is not always better”, as the old gateway, as far as I can tell, supported these features.
I don’t know if anybody can help. Encountered a few deal breaking moments with T-mobile Home Wifi internet.I get a whopping 100-235mbps with my High-Speed Internet Gateway but it prevents full access to apps causing extreme lag spikes, pages not loading and video not playing with Amazon Prime Video (on PS4 and on Amazon Fire Stick 4k), TD Ameritrade trading platform for Windows 10, and to a lesser extent apps like Epic Games on PCI also have T-vision TV package, that works fine. So does Netflix.Epic games was able to be fixed once telling PC to use Google DNS 220.127.116.11. and 18.104.22.168. respectively.I had to use Nord VPN to get TD Ameritrade to function correctly without freezing at times, DNS change did not work here.Amazon prime video is still a no go, constantly stops and takes a long time to load again only to stop again. DNS change also did not resolve the issue. It should still work with Nord VPN because it bypasses all T-Mobile filters, but I did not buy T-mobile Home WiFi internet to
When can I JUST use TM internet modem as ONLY a modem, in BRIDGE mode, with NO NAT, NO firewall, and frankly NO Wifi.
PLEASE let me know when can get a PLAIN modem from T-Mobile, or BUY my own modem, or SET their modem up to DUPLICATE the functionality of Spectrum. I can’t and won’t change, until and unless I can get that kind of service. Frankly, I am shocked that TM didn’t spec that into their design. Instead, based on about a 20 minute search, that is IMPOSSIBLE today… and here are just a few of the problems that will prevent me from even considering TM:There’s NO bridge mode --- This means I CAN NEVER treat TM device like my Spectrum cable modem, and treat it JUST like a modem. Since I can’t treat it as just another modem, I have to REDO and RETHINK, and REDESIGN my whole network, to adopt to their design -- This is NOT going to happen! No Bridge means that I’m limited to whatever they designed into their modem, to provide services like DHCP, NAT, port forwarding, DNS, ETC. Since their software UI is the only way I can provide services I depend on, then unless they perfected their software, t
I have a total of 12 devices. Every morning I have to reboot the White Box (Home Router). I’ll wake up, turn on Laptop or kids will turn on an Ipad and something won’t connect. Those devices see the SSID but always say can’t connect. The only solution I’ve found is to reboot the White Box then all is well with the world. I’ve delete devices under device manager on PC, reinstalled wifi drivers, rebooted computers, rebooted ipads, I’ve connected those devices to the hotspot on my phone just to verify and confirm the true issue is the White Box. The only fix is to reboot the White Box. Even later at night, I’ll go to basement to use my desktop or my XBOX, turn it on or turn both on, I can guarantee one of them won’t connect, same issue. Reboot White Box, then everything is fine again. Other than this, I’ve had perfect service, speed, signal, etc. I called support and they pushed an update to the Home Router but not luck. They suppose to call me back later tonight to see if t
Does anyone NOT have a problem with disconnections every day or every so many times a day where they have to restart the trash can? If so what are you doing different? your settings? what? Mine goes out at least 3 times a day for no reason, it still says its connected to the tower but NO internet..
We've had TMobile Home Internet for several months, and it's been rock solid from day one. Until the last 24 hours. Every 10-30 minutes or so, our devices get 'Connected, No Internet', and the only way to fix it is to power cycle the gray trash can (as we call the modem). Very confused, as it's location hasn't changed since initial setup, nor have any of its settings. Any help would be appreciated.
I am NOT paid or endorsed by any VPN company or anyone else to make this post. This is simply what works for me and my particular VPN client. I am using the Nokia 5G grey tube router, and I’ve seen a few posts complaining that they can’t use a VPN with it. Also special thanks to the T-Mobile rep who advised me on some of this when I got the service.If you’re using PIA (and this may apply to your VPN as well), click the 3 dots, go to your settings, and do the following under the Connection tab:Make sure your protocol is OpenVPN Change your connection type to TCP Change your configuration method to StaticAfter this, close the settings, and reconnect to your VPN. If using other software, make sure to save your settings if it does not automatically do so. It may take 1-5 minutes for your IP to change to your VPN. After this, google “what is my ip” and make sure it matches with your VPN. In my case, it took about 2 minutes for my IP to completely change over, even after my VPN client connec
I am testing T-M Home Internet and although it has Ben generally good so far, I just ran into a problem when I attempted a routine FTP upload using CyberDuck to a website I maintain. When I try to connect I get an Interoperability Failure message. My ISP says the website is fine and they are able to FTP to it and it t seems I have some kind of communication or network problem. What are other people’s experiences doing FTP on T-M Home Internet?
I wanted to confirm that my public IP changes every 2 weeks. It’s rare that I have an uptime that long but on the 2 occasions that I have my IP changes overnight. I’m guessing the DHCP lease the gateway gets is only good for 2 weeks. That matches up with my previous ISP. Unfortunately instead of renewing on the same IP it seems to change which is annoying.
Help. I am battling to connect either Google Home Speaker or Alexa (Echo) speaker to T Mobile Home Internet. I have reset the devices but nothing. Both try to connect but can’t finalize the instal and can’t finalize setup connection. Any ideas please.Also...how many devices can you add to home internet. I have the high speed internet gateway (grey tower). I have read conflicting numbers. 10 or 20 (10 on 5g 10 on 2.4g) or 64.
I have had home internet for 30+ days. The speed and reliability has not been consistent. I have seen speed from 80 ~ 100 mbs and then have seen speed from 1 ~ 5 mbs. Also while streaming Netflix and Prime we have seen buffering and sometimes the movie locks up and I have to restart the movie. My Sonos One device keep disconnecting due to slow internet speed (speed test was less than 1 mbs).I have spent hours and days on the phone with support and non of the issues have been resolved. Support personnel have been professional and we run through general reboot scenarios but it does not fix the problem. The problem issues have been turned over to the engineers but still no resolution.I would like to keep the home internet solution but it has been a very frustrating experience. I may be forced to go back to my previous internet provider as there were no speed and reliability issues with them.If there is anybody from t-mobile reading these posts…….please resolve these issues before
I’ve had the Home Internet service for 3 months now and I’m generally happy with it, but one thing is rather annoying. The external IP address that gets assigned to my gateway keeps changing. This has two side effects. Web sites for CCs, banks, etc remember the IP address that you last used to connect and if it changes, they will require additional verification. The other problem is with streaming TV services. The local broadcasts that I’m allowed to watch will depend on where they think that I’m located. My estimated location usually depends on my IP address and in the last month this has changed 4 times! My IP address location has changed from Kansas to Oklahoma, to Texas and today it thinks I’m on Ohio!
What are the smtp settings for T-Mobile home internet? I recently moved from Comcast over to T-Mobile. There are a few devices on my network that are programmed to send me alerts via smtp. In particular my printer can send a scan via email which worked fine using Xfinity’s SMPT settings. I have tried theirs (Xfinity) along with Send Grid and SMPT2GO and none of them work. What is a valid SMTP server we as HOME internet users can use that will resolve correctly on T-Mobile’s network?
I recently jumped on the wagon for the T-Mobile home Internet, it was great for the first three weeks getting about 250Mbps download and close to 25Mbps on upload and now it’s super slow and keeps dropping some devices off the WiFi. I have to reset the modem to get the device to reconnect! it’s been a steady frustration that now it’s happening everyday. Is anyone else having the same issues?
I just got a T-Mobile High-Speed Internet Gateway and am trying out the ISP service. So far I’m very impressed with it.I have the cylindrical device (5G21-12W-A).I’ve read that it’s possible to use this device with an existing router. Can anyone point me to instructions for doing so?I want to do this as my router (NETGEAR Nighthawk Pro Gaming XR500 Wi-Fi Router) allows me to use an external USB hard drive as a NAS, which is very convenient.
There seems to be a fair number of home Internet customers who had good service a few months ago and now practically have no service. T-Mobile is just giving us the runaround, they give equivocating responses about congestion on their system, which of course is their responsibility. They sold it to more customers than it has the capacity to serve And finally they tell you they have no plans to improve their capacity, so if you don’t like it you should leave. What’s the contact point for the FCC Complaints? Has anyone contacted any other agencies or law offices yet?
So I recently switched to T-Mobile Home internet since it advertises good speeds and no data caps. When I first set up the gateway, I was shocked. Speeds were blazing fast. I was consistently getting speeds between 70mbps and 170mbps. This went on for roughly 6 weeks, and then the service became completely unusable. Speeds were consistently below 1mbps and on a good day I could make it into the teens. I called customer support just about every day trying to sort things out, but got nowhere. I finally got a call from an engineer who said, "I should expect varying speeds based on my location" and closed out my case. Not a single person can tell me why everything worked so well but then tanked. I then called and had them send me a new gateway device. I set it up and speeds were again in the 60-100 range for about 2 days, and then went back to being unusable. I then started to notice that most tests showed my upload speeds to be significantly higher than my download. I also set up a fan to
I have been trying to figure out how to take advantage of the YouTube TV promo offer of $54.99 per month. I am a T-Mobile existing customer with T-Mobile One Unlimited 55+. I never signed up for TVision and never have had a YouTube TV account. I keep being told by people that I will receive a special code from T-Mobile, but I am not sure that will happen or when, because I never had a TVision account. I also don’t know if my T-Mobile plan even qualifies.
So I just set up the Nokia gateway and, for the most part, it works great for my needs. I love that it is $25 less per month than I was paying Spectrum (the only other real option for me in my area) for faster speeds. The only issue I’ve run into is that, while I can connect my Brother MFC-L2710DW printer to the gateway, I am unable to get any of my Apple devices to “see” it as an AirPrint option. I currently have it connected to my old Netgear access point to be able to use it which works but I would like to not have to switch networks in order to print from my iPhone or iPad. The UI for the gateway is super dumbed-down and I cannot find any editable security settings that could be causing the issue.Has anyone else encountered a similar issue and discovered a workaround?
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