TV & Home Internet
Ask about TVision & Home Internet
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So, like most everyone with T-Mobile Home Internet, I have occasional drops of service to my connected devices but I’m still receiving 3 bars on the modem. I call customer service, sit on hold just to be routed to an off shore tech support that runs the same scripted trouble shooting steps only to be told that this will escalated to engineering and I will get a call in 3 days. No call. No follow up. No answer. In the meantime, I reboot the modem, sometimes 3 or 4 times in a 10 minute window.This is REALLY hard to keep doing when I work from home. I have NO confidence that Tmobile reads these posts from others because, if they did, SOMETHING would be done. My next step is contacting an attorney for TMobile’s breech of contract for service.
This internet is so slow. Downloads and uploads slower than what was told it would be. Downloads are less than 2.4 maps and uploads are like .83 maps what the heck. I lost jobs because of this. This is always happening here in michigan. With the Gray Gateway. We've had it for 4 months and supposed to be the best since teaming up with sprint and I believe t-mobile/metro pcs has become crap since then. How do I fix it. Bars are reading at 4 bars so full service. But the cell tower numbers on the app are reading low in some and very high well above the recommended strength for others. Fix this
Their support set me up with a short demo to confirm it would work.It works with my white Askey 4G modem... quite well in fact. Hopefully it works well for those on the 5G modems... particularly the Hulu Live users. Granted, through their Roku app some of the content felt more like it was coming in a bit below 1080p... possibly a 720 feed. Watching bandwidth used through my router, the streams trended to stay mostly between 5 and 10mbps, with spikes above that mostly during ad breaks and channel changes. Important to note that it was a pretty steady stream, not a lot of incremental bursts at high rates and then pauses in the download, which may be important if there are a lot of simultaneous streamers. BUT... they showed up on some of the TVAnywhere apps for signing in with a provider, and that appeared to pull in the higher quality streams. Verifiable by watching the bandwidth being used. Sreams averaged considerably higher, tending to bounce rhythmically between not downloading
Replacing T-Mobile LTE Home Internet modem/router with T-Mobile 5G Home Internet modem/router (trashcan). The LTE modem had a hard limit of 10 devices on 2.4Ghz and 10 on 5Ghz. In 20 years of routers I’ve never heard of another router with a device limit like that. Does the trashcan also have the same limits?
I learned something from T-Mobile technical support and thought I would share. I invite T-Mobile to correct or provide more information as necessary. If you currently have a Home Internet 5G Modem (5G21-12W-A); with firmware version 1.2003.03.0178, there is a slew of issues with the current version of firmware 1.2003.03.0178 (that came shipped on the device); including compatibility issues with Cisco AnyConnect VPN (possibly only Windows), and other systems and functions. They have a list of compatible VPN clients with 1.2003.03.0178. To resolve issues that I had with AnyConnect VPN from Cisco, they had to downgrade the firmware on my modem to1.2003.03.0168Apparently there are other issues of connectivity such as XBOX Live Chat and maybe others. The support fellow was kinda hard to understand, but alas he was the only one that was able to answer my questions.
I’ve had the T-Mobile home internet service for a few weeks now and have been fairly happy with it so far, but recently, I lost all internet. I called support, (very frustrating that you have to spend 5 minutes with someone to verify your account before they transfer you to someone else). The support person, obviously in India, was difficult to communicate with, but eventually she told me that the tower I normally connect with (3 bars) went down. She said the device cannot automatically switch to a new tower, and she “restarted the connection”, which caused the device to switch to another tower (2 bars), and internet started working with good speeds.It’s good to know there are backup towers around, but why can’t this device switch towers automatically? Seems like basic cell phone functionality. It did seem to switch back to the primary tower later automatically, or at least it went back to 3 bars.
Hi T-Mobile CommunityI connected my home internet hub yesterday and I have had great success with everything so far, EXCEPT I cannot connect my Sengled HUB in order to operate my smart light bulbs. I thought maybe the problem was the Sengled HUB but I can still use it with my old internet provider (RCN). I connect the Ethernet cable to the back of the T-Mobile Hub and it sometimes finds the Sengled device but from there it won’t continue with the connection. Has anyone else had this issue or does anyone know what might be the problem? Thank you!
I'm confused about moving the unit around the house to find the best location. To do this must the unit be plugged in, or can it be done using battery power only? It seems crazy to have to walk around and keep plugging in and then unplugging between locations. You should be able to just walk around on battery power only... and watch the signal meter on the top to find the best spot. Please advise as I just got mine and it's unclear how best to do this.
I live on the Eastern shore of a small lake, a half mile wide. Across the lake just behind the tree line there are two towers with cells about 30 feet above the treetops. One of them is a T-Moble 5G Ultra according to the Ookla map with about 14 squares color coded the same below but no squares on my side of the lake. My take on this is that having a clear view of the cells from my window is that I should have a strong 5G signal when my equipment arrives tomorrow. Is my expectation justified? I’ll know soon enough but thought I would ask. From what I’ve been reading on YouTube I’m sure I’ll have more questions to ask soon, particularly about port forwarding.
I've asked this many times over, but I still cannot get it to work. I need to know how to change the names of the devices connected to my TMobile Home Internet. I've named them all directly on the device itself, but that name doesn't show up on my internet list. Everything comes up as a bunch of numbers, or "unnamed device" and it makes it IMPOSSIBLE to figure out what is what. Every TV and computer and tablet in the house runs off this internet, so very often we run out of space and cannot connect anything new. If I knew which device was which, I'd be able to disconnect what isn't necessary to run 24/7, and what needs to stay connected. Anyone have any clue what to do?!? It's starting to make this affordable internet service not worth the savings because the stress, arguments, and tension is making my household a place of contention :( Help!
I have just installed the T-Mobile internet and am looking for a service to provide access to TV local channels. I am considering AT&T TV mailing because it provides access to Bally Sports. I have both Fire Sticks and Roku. Has anyone had any experience with AT&T TV. I have used Direct TV with AT&T internet before and didn’t have a good experience. Any comments would be appreciated.
Has anyone had any Success with Your Gateway Internet Box to work after a couple of months, mine Crashes Everyday now after 3 months.
Has anyone had any Success with Your Gateway Internet Box to work after a couple of months. Mine AaAhas Has anyone had any Success with Your Gateway Internet Box to work after a couple of months. Mine hAgas Has anyone had any Success with Your Gateway Internet Box to work after a couple of months. Mine has Stopped me from using my Streaming Channels I Purchase & will not let my Mac Computer to load sometimes at all. Just Does Not Working Right Anymore and T-Mobile Tech are not able to help either. I am stuck with a Faulty & Failing Connection with T-Mobile Internet Gateway Box Service. I have put in hours of my Time calling them, because there is no other way to contact them. What is going on with this 5G crap ? me from using my Streaming Channels I Purchase & will not let my Mac Computer to load sometimes at all. Just Does Not Working Right Anymore and T-Mobile Tech are not able to help either. I am stuck with a Faulty & Failing Connection with T-Mobile Internet Gatew
My Gateway device won’t boot up. Has been working fine for months. Last week I kept losing connection. It would work for a few minutes then stop. Tried moving it around the house. It would work for a few minutes the. Stop. Here is what happens. Plug in device.Turn on.Pink T appears Cycles through the three pink dots Screen goes blankPink T appears againCycles through three pink dots That is as far as it gets. Just a constant rebooting I have tried the factory reset. No improvement.
I guess when I see 5G Home Internet titles and my house sits in the 5G Ultra Capacity on the map. I assume I am getting 5G service with a 5G device. Talking with a friend with the same service he mentioned our devices are not 5G capable. Is 5G Internet home with 5G coverage and 5G devices released? If not when does T-Mobile expect this to occur?To the community who reads this the 4G LTE is doing the job for the most part out side a few speed glitches. It is more around getting what I thought I was buying.Thanks I looked forward to the response.
Why won't Hulu Live work with T-Mobile Internet? Looking the question up online says: “T-Mobile Home Internet supports most video streaming services, like YouTube TV or Netflix. However, at the moment, Hulu + Live TV is not supported due to a technical requirement in delivering the service. We’re working closely with Hulu to resolve this as quickly as possible,” a T-Mobile spokesperson said in a statement. This is very unacceptable in today's market. With Hulu being a cloud supported application, it should take nothing to support the service. It's a simple data service that should be provided and supported. 5G is just a carrier, it's a link to internet services. Why is it, the service is not supported? I would like a deeper technical answer as to why such a simple thing is not 'supported'?
I just switched to T-Mobile home internet, so my old Verizon internet is still functioning. I cannot login into google chat/meet, and there’s a lot of website that I cannot open, but when I switched back to Verizon, everything works, anyone has this experience or anyone has a solution? Thanks!
I recently changed my internet service to T-Mobile’s Home Internet and I’m generally satisfied. But occasionally my service will stall and buffer. I can’t help but wonder if it is because of my poor cell metrics (see screen shots). I have relocated the Home Internet station throughout the house and Windows to no avail. Any hope that T-Mobile will add a cell tower closer to my home locale to improve service? How would I submit such a request?
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