TV & Home Internet
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I currently have an outage of my regular internet provider (AT&T) and a friend let me use his T-Mobile 5G Hotspot. It was working great at 10mb/sec for a day and a half, then it slowed down to .014 Mb/sec. I checked the router and it said ‘10gb monthly limit has been reached and will reduce speed until the next billing cycle’ . I sort of expected an eventual slowdown ( maybe 4G ) but to 100kb/sec makes the internet almost un-useable ( it took 2 min for this page to load ). The first 1½ days almost had me changing but if this is the way it is going to be I am going to avoid T-Mobile. Is this the way 5G hotspots work on T-Mobile ?
I recently got Tmobile Home Internet. Everything else has connected with no problem, but for some reason my MyQ garage door won't. I follow all the steps correctly, select my network name, enter the password (correctly, I've double checked), it says it's connecting and then I get an error message saying it was taking longer than normal and to make sure i entered the right password (which i did) and that the signal was strong (which it is). What am I doing wrong?
I’ve been with T-Mobile Home Internet for about a year now, never had an issue with my ping and packet loss until recently. I’m wondering if others are going through the same situation? I have the Nokie 5G21 Gateway running Firmware 1.2201.00.0313. I game often at home and makes multiplayer games unplayable with stutters and packet loss every 10 seconds. I also have Google Nest Mini set up to turn off lights around my place, it’s been slow to respond around the same time as packet/ping issue. This is a replacement from two months ago, so this replacement is my 2nd one if that makes any difference.
Has anyone else noticed that the home internet no longer connects to the n71 5G ER band? They seem to be doing work on my tower and the good N41 band goes down, and no even though my phone will happily connect to the ER signal, the home internet just refuses to connect. I have tried both the Nokia and the new Arcadyan version with same results.
My wifi box will let me connect to it if the power cord is plugged into it but once I unplug it and it switches to battery it won’t let me connect. My wifi box name won’t even show up as nearby wifi. Anyone else having this problem or could help?
I'm having issues with some Microsoft Office services, e.g., SharePoint and Teams files. Started around 2022-06-15.This is on my T-Mobile 5G Home Internet- Issue: Most of the times I try to open a SharePoint link (Excel, PowerPoint) in a browser (on my laptop, on my home network), it can't find the page. Sometimes after 3 refreshes (F5 button), I get the file, and sometimes not.- Issue: Sometimes when I try to open a MS Office file in a native app (Excel, PowerPoint), it tells me the login isn't working.- Issue: Often when I try to open the Files tab inside a team channel in the MS Teams app, it tells me it can’t connect.- Works well: On another network (same laptop, same apps, same account, but via the phone's hotspot or via a public WiFi).- Works well: On another device (same T-Mobile 5G home internet, but on my phone).- Works well: On another account (same laptop, same T-Mobile 5G home internet, but my personal Microsoft Office account).... This is surprisingly specific to my work l
I bought a second T-Mobile Nokia trash can router on eBay as backup. I’m assuming if I want to use it, I can just take the SIM card from the current Nokia router and put it in the other router and turn it on.Does anyone have any experience with doing this? Can you just take the SIM card out of one T-Mobile router and put it in another T-Mobile and just turn it on?
First, I live in a rural area with only satellite or T-Mobile for internet. Verizon doesn’t offer home internet in my area. With that said, my question is, My home internet gateway has a primary signal of 2 bars on band B71 and no secondary signal most of the time. Data speeds are 25 to 35 Mbs. On random occasions I get a secondary signal of 3 bars of signal strength on band N71 with speeds of 40 to 60 Mbs and at that same time my primary signal is on band B66 at 1 bar of signal strength. Is T-Mobile working on the tower that my signals are coming from? I understand that the Gateway will select the strongest signal but that doesn’t explain the total loss of the secondary signal and the band change of the primary signal.
I just opened my T-Mobile bill to find a full $77 charge for a second phone line instead of my $50/$55 Gateway Home internet charge. Wtf is this? Nothing at all was discussed about a second phone line and data charges. I don’t have 2 phones from T-Mobile. One phone, one Gateway. Anyone else experience this?I’ll be going to store tomorrow to cancel service. There’s a big difference between $55 flat and $77 not including extra data charges. The gateway doesn’t leave my house. Furious. 😡 Anyone have advice?
Hi everyone! I have been through hell trying to get the most consistent service using my new home internet setup. I initially got the grey cylinder and through some troubleshooting / research / 20+ hours on the phone with fairly useless tech support via the Philipenes but have recently gotten a second line with the Arkadian model. I just set up the new device and am not getting anywhere near the speeds from the grey cylinder + a TP-link wifi router that seemed to boost the signal a good bit. Do I need to get another router for this new device? Or a wifi booster? Or should I connect directly to the black box with a good ethernet cord? My job relies on very consistent and fast upload bitrate so ultimately that is the goal. So far, I’ve tried everything except reaching out here so I figured it couldn’t hurt to ask! Any/all advice would be very helpful! Thanks!!!
What am I supposed to do if we've been out of TMobile internet (& MetroPCS phone service) for two days now with no end in sight? I've called both numerous times and jumped through every single hoop I've been asked to, and have been patient and kind in the process. We HAVE to at least have internet service!!! Because they BOTH use the SAME TOWERS, it's most likely a tower issue because they went out at the exact same time. Why can I get no one to help in this situation? If they are actually trying to do something with it, why am I having to start over every time I call and go through the ridiculous things every time? If someone can assist us on this, I would greatly appreciate it. If not, we have NO other choice but to change services. We have absolutely LOVED our T-Mobile internet until this point and have told everyone about how great it is, or has been. Please assist us and remedy this situation.
I have a Tmobile internet gateway router. It only goes to weak and Good signal. I have moved it all around the house and get the same result if not worse. Then the rep states they are doing on the tower and I need to purchase a booster. I would have thought that I needed an extender not a booster. Has anyone had this experience with their tmobile wifi router? I canceled my cox for this and I think I may have made a mistake.
I have the Arcadyan KVD21 Gateway and a Canon PIXMA TR4520 printer. I have tried multiple methods to connect the printer to the T-Mobile wifi network and am still unsuccessful. Currently, I am attempting setup using the Canon Wi-Fi Connection Assistant. In Network Settings, the T-Mobile network encryption type shows up as Do Not Use. Is there a way to change the encryption type on the network? Would that enable the printer to access the T-Mobile wifi? Any and all suggestion welcome. I have tried T-Mobile tech support, but they cannot help, saying it's a printer issue.
I’m close to the edge of one tower’s coverage and my connection constantly bounces from mostly very slow speed to sometimes very fast speed. I have tried positioning and moving the gateway to all sorts of places throughout the house to keep it on the very good signal of the N71 low band, but the gateway insists on frequently choosing the N41 mid band that has a barely to no usable signal. It seems to me that the gateway is not at all programmed correctly when it prefers a very unreliable band over a very solid reliable signal on another band. Does anyone have any suggestions? Maybe some way to shield the mid band signal?
I had to switch out the Home Internet 5G routers as the old one was over-heating and disconnecting at random times. I now have the new black square router. I changed the password for the wifi but when I try to change the name it is not updating the change whatsoever. I have turned off the router for 5 minutes, I have rebooted the router and nothing seems to be working. I am doing all of these changes on the phone app Tmobile Internet.Please help !!!
I have been trying out T-Mobile 5G Home Internet and noticing that I am consistently connecting through LA (IP address is based in LA, geo location services think I am in LA) even though I am close to Phoenix downtown. This actually happens on both my 5G Home Internet service and on my mobile phone service.
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