TV & Home Internet
Ask about TVision & Home Internet
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I have two Dell computers: one Optiplex 1710 and one PowerEdge T30. Both have Gigabit Ethernet, although IIRC they don’t use the same type/brand of Ethernet adapters.My problem is that whenever I connect the computers to the Nokia gateway, they lose all connectivity. And by all connectivity, I mean they are not even accessible by other computers in the LAN. This is causing me lots of headaches, as I depend on both computers to do my work. It doesn’t matter what operating system I use (Windows 10, Windows Server, Linux, etc.), the problem persists.I also have a work Mac (MacBook Pro, 15-inch from 2019), which is connected to the gateway via a TP-Link 8-port switch (mac → switch → gateway). The switch’s model is LS1008G. I do not have any connectivity issues at all with the Mac. It’s only the Dell computers the ones that are causing me headaches.And yes, I’m using Gigabit-grade cables everywhere (Cat-5e or Cat 6).
Recently my company switched to ZScaler for VPN/Firewall services. They have had some internal issues however it appears Zscaler and T-Mobile internet aren’t agreeing. When on my home network my download speeds get reduced to .1-.3 Mbps, while other devices such as cell phones and personal computers see 20-40 Mbps. I was curious if anyone else has seen this issue, otherwise I love the T mobile service in my area (rurual), however I need to have working internet to complete my job when at the house.
I upgraded routers from the beta white router to the new 5G router and it is garbage. I get less bars in the exact location as my old router the service is slower then my old router upnp isn't working on the new router like the old one. Over a decade with tmobile weeks of waiting on hold with internet customer service and this is what I get in return. I got rid of satellite internet for the same issues. The first year was great then boom crap. I feel like I've been catfished.
Hello,I just recently got T-Mobile Home Internet 4G-LTE (unfortunately our neighborhood is a small circle that doesn’t have 5G for some reason). As a new user, I haven’t been able to find as much information on this home internet as I was hoping for, hence the few questions I have below:Is there any optimal tweaking that can be done in the web gateway interface? There were a couple things I had changed back when we had regular cable internet and was wondering if there was anything worth adjusting. In the web gateway interface on the Status tab, what exactly is the distinction between “Cellular Network” and “Wi-Fi”? I expect to see Ethernet and Wi-Fi listed, as those are how we use our devices but I don’t quit understand what Cellular references. How do 2.4GHz and 5GHz networks work? I’m used to my old cable setup having a distinct Wi-Fi signal for 2.4GHz and 5GHz - as far as I can tell, I only see one Wi-Fi network when I look for networks on any of my wireless devices. The username an
Web Guard is randomly blocking websites on our plan. We have T-Mobile Home Internet, which means this is a pretty major issue since we can’t just hop on wifi to get past it. It’s happened a few times in the past, and started about a month ago. The latest activation was for http://www.deliciouseveryday.com/burmese-chickpea-tofu-recipe/ (returns: “ Content Restricted : The Web Guard feature has been enabled on your mobile line and is restricting your access to this content. An authorized person on your mobile account can disable this restriction through the account management website. “) which is baffling, since I can’t see why this would ever be blocked even if we were using Web Guard. Which, to be clear, we are not. I’ve checked my account and it is set to No Restrictions.This needs to be fixed. I can’t have random websites blocked. What if the next one is a required site for my job?Edit:Setting the website to https lets it through. Why is this happening? This needs to be fixed ASAP. Y
Besides mobility, what is the differences, pros and cons of the Nokia gateway 5G21-12W-A versus the Mifi m2000? T-mobile sent my the 5G21-12W-A in early Feb 2021 when I started with them for internet. Yesterday my friend and neighbor started with them and she got a mifi mini m2000. Which is better? Again, besides the mobility of the m2000.
Home internet was told I would be in 5G coverage area but map only shows 4G. Modem shows 4 signal bars. When I reboot modem I get download speeds up to about 62 meg. After about 5 or 6 minutes it drops to anywhere from 8 to 15. Is there possibly something wrong with the modem? Has been this way since I got it about a month ago.
I was sold this home internet based upon “Excellent 5G signal strength” where I live, and promise of 50+Mbps. I’ve had the unit for a couple weeks.Secondary connection (5G) never connects. Is a special SIM card needed to get 5G?Primary connection cant be locked, and it initially connects to band B12 (5 bars) when rebooted, then quickly changes to band B4/B66 which have terrible (2 bars). Tech support has been less than helpful. I knew more than the first rep, then second rep said my tower was being upgraded and would be finished March 21. The 21st came and no change.My other provider uses the T-Mo network, and I can lock to 4G band B12 with excellent signal strength and get around 15Mbps. Dont understand why T-Mo boots me to a band with poor signal strength and abysmal speed.
I just ordered TMobile’s internet service and should receive the modem/router in the next few days. I wish I would have found this forum sooner. We currently have Xfinity but the cost is becoming prohibitive. I am hoping TMobile will provide a good internet experience but after reading complaints on here I am not so sure.My spouse uses internet for his work so it cannot be intermittent or unavailable… it needs to work. I would like to hear if anyone is having good experiences or if I should just return before opening. I do plan on keeping our current Xfinity account for a few weeks to make sure. Thanks for your help!
Sylvania OHIO Tmobile home internet has been unusable. Was getting average 50 Mbps until 3/12/21 and now speeds are .01 - 2 Mbps can’t even browse the web. Multiple calls to customer service with “engineers working on towers” it has been over 1 week ! This is unacceptable !! Please don’t make us go back to our horrible cable service Buckeye Broadband who has a monopoly here. Please someone do something or push the engineers to fix these towers !!!!!! ANYONE. MANAGER. CEO OF T-MOBILE PLEASE
I keep working through issues with this service and we really want to like it. Live TV pause lasts less than ten min, really that is nothing. Spectrum would pause for 30 min and let you rewind the time that was paused. Sometimes with tvision the pause actually only lasts 5 min. Is there anyway to extend this pause out to 30 min or more. We still haven't canceled our spectrum service just in case tvision doesn't work and so far we keep hitting hiccups. Another one is the DVR record time. At least let us pay for more time... for now please give us more live TV pause time. Don't lose customers over trivial stuff like this that should be simple to fix or change.
In the mornings on weekends I get 50/20 Mbps down/up. By the afternoon its down to 10/2 Mbps. On weekdays, no matter what the time, I get 3Mbps/1Mbps down/up and can’t hold a zoom call for business without hiccups. This is in the sub-urban SF Bay Area where we should technically be well-equipped with plenty of towers and no so much overcrowding per tower.The app is very buggy so I use the web interface from my laptop.I am about 0.5 miles from the tower and still only get 3 bars at best, often 2 bars. RSRP is -100dBm.The router never uses the 5G n71 band as primary. It is always the secondary signal.
Have been having issues lately and did some deep trouble-shooting today.All the usual trouble shooting, restart reboot gate way, reboot router, reset gateway, reset router, unplug devices, etc…Found the issue was the gateway kept reporting it was connected but the router which is wired directly to the gateway said there was no connection.I normally use an alternative dns provider for everything, as the ISP provided dns is slow and insecure subject to dns jacking.As soon as I switch the router to use the ISP Provided dns from the gateway it connected perfectly, devices that were manually configured with the alternative dns on their interfaces still couldn’t connect though.Switching these devices to the ISP Provided dns solved their issue as well.Only thing that is working with the alternative dns without issue is the Secure DNS protocol which appears to be immune to what ever is going on with the t-mobile ISP. I don’t know if this is a bug or a feature in t-mobile’s book or this is due
So, after doing some testing I might have found a way to play online/co-op games for the PC. We all know that for some godforsaken reason the way T-Mobile has their networking forced all through IPv6 breaks PnP, which in turn basically breaks all lobby-based co-op games. Things like the new PC game Outriders will just not connect when you try to get into a co-op match, period. Well, after testing out a few VPNs I was able to find one that worked fixed that issue. Surfshark is what I have been testing all day today and so far every game I was having issues with is now working just fine. It is $12 something a month though which is kinda bs considering we shouldn’t have to resort to something like this just to make our service from T-Mobile usable. Unfortunately at the moment, this seems to be the only option we have though as gamers.Next, I will start testing out live streaming to see if this will work as well with my Twitch channel. I will let you all know how that works. Hopefully, TM
So the wifi seems to work fine on my Xbox and other devices but for some reason, my Xbox can't connect to Xbox live party. This is weird cause my Xbox is working fine but it's sayings it's a network issue. I hypothesize that since it's wifi 6 their must be something I am not seeing here. Cause it also says on my Xbox that UpnP not successful.
I am really torn about this post. On one hand so far the service has been fantastic for about 90% of the task I ask it to do. But that last 10% is the stuff that I care about and use the most, which is gameing and live streaming and both are pretty much a complete failure. If you want to play in any online more at all you’re going to be for a big letdown. At the very least you can expect some decent latency issues at time and in some games you’re not even going to be able to connect at all period. From everything I’ve read here and other forums this seems like the norm. I don’t even know how T-Mobile could not see this as an catastropic issue and likely deal-breaker for many potentail customer. Over 164 million adults in the United States play video games. Of that number most research puts online gamers at around 50%+ of that group, so around 80+ million people. Let that sink in. With T-Mobiles current lack on gaming support that is 80+ million potential customers lost right off the ba
If your trying to get a antenna for your T-Mobile Home internet device try looking here where someone was able to use one and shows how to set it up..This is for the Newer T-mobile deice that is made by Nokia which are the 5G units https://www.reddit.com/r/tmobileisp/comments/l93wym/how_to_use_an_external_antenna_on_the_tmobile/ Post yours if you get it working please
Help. I am battling to connect either Google Home Speaker or Alexa (Echo) speaker to T Mobile Home Internet. I have reset the devices but nothing. Both try to connect but can’t finalize the instal and can’t finalize setup connection. Any ideas please.Also...how many devices can you add to home internet. I have the high speed internet gateway (grey tower). I have read conflicting numbers. 10 or 20 (10 on 5g 10 on 2.4g) or 64.
Just got my new gateway to replace the 4g one I've had since June.After setting it up, the app shows that it is connected to the internet, but I have no connection. Tried my phone and laptop. Both connect to the router but have no internet access. Of course, t mobile support has a 3+ hour wait! So I'm hoping that someone here might have a tip. I've tried restarting it, even doing a factory reset (twice) and no luck. The display on the gateway device itself shows a strong connection.
So apparently I cannot connect to sites that need to verify your location because my new tmobile internet service shows me as being located in a State that is different from my actual location.Been on hold for 50 mins to speak to someone, not sure if I will get anyone tonight and this is not looking good for customer service support that you don’t have a different number specifically for tech issues like this.
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