TV & Home Internet
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I had a great home internet signal on a local sprint tower and t-mobile remove my privileges. I am given no guidance on plans to let me access the tower again. My home internet speed dropped from 40mbps to 8mbps. T-mobile folks have no idea what is going on with sprint towers. It’s a cluster!!
I recently upgraded my 4G Home Internet Gateway to a 5G Gateway and could not get the new one to connect to the Internet. After a lot of hassle, an expensive local tech and numerous calls to T-Mobile tech support, the next-to-last tech discovered that the new SIM card hadn’t been activated. She said she was activating it and it would be effective in 30 min. However after 2 hours I still couldn’t connect to the internet so I called T-Mobile again. This tech verified that the new SIM had not been activated.Rather than ask to activate the new SIM, I asked if I could change out the old sim for the new SIM. The tech said that was OK and in fact easier. I did it and got right online. However I note that the speed was only 25% faster (20 vs 25Mbps) on the upload and 50% lower on the download. (5 vs 2.5 Mbps!!) on the download. It’s been about the same for 2 days now. I had expected much better speed 5G.So my question is: should this change in gateway be expected or is there likely a problem u
Apparently, Venmo read my IP address as being located in Honolulu, HI instead of my actual location and that set off “fraud detection”. To make matters worse, their app and web site didn’t reflect my account being locked and I just couldn’t successfully add any payment types. After a support case I was asked to send a copy of my driver’s license. Then, that was still apparently insufficient and they wanted copies of my bank statements. At this point I just decided Venmo wasn’t for me.I actually explained to the Venmo staff about T-Mobile Home Internet but that was ignored. So, perhaps T-Mobile needs to contact Venmo and explain it.Also, they don’t just use the geolocation from the web browser. I have that and my PC’s location set to my current actual location.
Hello everyone…I started with T-Mobile in September with two cell lines and a gateway with the hopes of receiving good service after leaving a competitor. I received my first gateway and it was a defect right out of the box. The gateway had a return shipping label in the box and after contacting T-Mobile advising of the issue; I went immediately to UPS and shipped same day. I received a second gateway several days later and it too was defective upon arrival. Again, the box contained a return shipping label and again after contacting T-Mobile I went immediately to UPS and shipped same day. I have been charged a non-return fee twice and have contacted T-Mobile exactly eleven times to try to dispute the non-return fees. I was told that they never include a return shipping label in the box even though there was a return shipping label in both boxes and was sent another via email to use instead. I continue to have an uphill battle with T-Mobile to this day. It appears that when the gateway
I’ve been paying $96/mo for 100Mbps/6Mbps down/upload with Xfinity. I searched for the 5G-Utra area and I found my address was in the dark purple (5GUltra), so I ordered the T-Mobile internet last week, the Gateway came a few days later. I was amazed at the Gateway (Modem+Router combo), quite nice looking and heavy. The setup was a breeze. I put the Gateway near the window of the center room upstairs (2300sf), I got 4/5 bars signal. Inside the house, up/down stairs my phones and laptops tested 60Mbps/20Mbps to 234Mbps/34Mbps down/upload. Much better than my Xfinity ever been. The kids play games online a lot, they need Ethernet connections, so I got netgear and linksys Gb hub with CAT5e and CAT6 cables to hook up, making sure that the transmission doesn’t get limited by the poor cables. my Mac gets 200-230Mbps/30Mbps down/upload speed, the windows PC are much slower 90-100Mbps due to inferior drivers from MS, but still work for the kids. I need the upload speed because of my youtube
Hey guys. Had my apple routers hooked up just fine to my old 4g T-Mobile modem after I turned Wi-Fi off on the 4g modem. I got the new 5g router and I can’t figure it out! It worked for a week and now at 4:32am this morning it doesn’t. All routers are still green and the T-Mobile wood still works fine. What am I doing wrong?!?! Thanks in advance!
When I check availability for Internet at my location. In February I was and ordered the gateway. Averaged 70 - 110 Mbps download speed. Now when I check I’m not available. The only that changed is location of my tower. I located the tower and it’s about 8 miles away. I’m February the tower I was connecting to was only about 6 miles away. Apparently T-Mobile put up a new tower in another location. My speeds are ok when I can check. Depends on what bands I’m connected to. B2 for primary and n71 secondary are highest. B66 and n71 has lower Mbps download with less buffering. Band B71 doesn’t have a secondary band and only 100 - 150 kbps. Sometimes B2 and B66 are missing n71. Without n71 download speed drops to 1 - 2 Mbps.I have T-Mobile internet help on tweeter and I have received good help from some T-Mobile experts. But for the most part since I’m no longer in coverage area I’m told that I’m getting expected service.I have the gateway on wall with LOS of tower and no obstacles in betw
First is the T-mobile can that we all know has virtually no configuration options. Next is a Sonicwall TZ270 firewall. Next is the Google Nest WiFi mesh system. So it currently goes like this:T-mobile Lan (192.168.12.1) > Sonicwall WAN X1 (192.168.12.231) Sonicwall LAN X0 (192.168.168.168) > Google WAN (192.168.168.65) Google LAN (192.168.86.1) > Switch (192.168.86.x) > LAN devicesAny way to go from triple NAT to double NAT?
The digits app doesn’t work for sending receiving text messages from my T-Mobile home internet. It’s a pain to go retrieve the text codes. Anyway I can receive these messages or have them forwarded to my other phones? I want to be able to use gogo but if I’m on the plane I can’t receive the text since I’m not at home.
Games that work fine are:Diablo 2: ResurrectedMinecraft: BedrockDon’t Starve TogetherLeague of Legends - A bit of a high ping but is OkNow when I try and play Rust on Steam. The game loads fine, but as soon as I hit Browse Servers, I’ll get all servers to load just fine but then the internet disconnects. Seems like the loading of the server list is just too much. I’ve read people have SOME luck with connecting directly to a server you find through websites that can load those server lists, but that’s a bit ridiculous.Any way for a fix on this?
I just got the new T-Mobile 5G home internet service and my speeds are great. However I have some WEMO devices, an ECO RUUD thermostat and some automatic blinds that only work on 2.4G band. My question is does TMobile have an 2.4G connection SSID. In looking at my available networks I can’t tell which are mine and which are my neighbors since the only one with the name TMobile is the 5G
I thought it was a great idea to get rid of Spectrum internet and sign up for T-Mobile Home Internet. Should have done more research. First I have to cancel HULU and sign up for YouTube TV. Now I have lost ESPN and find out that ESPN+ does not carry ESPN, ESPN2, etc. Will now be looking for another internet service.
Since switching to T-Mobile Home Internet, HomeKit occasionally thinks I've left my home (while I'm still there) or came home (when I'm away). I’m wondering if this has something to do with the MobileIP address? I’ll have Home Kit Scenes that are supposed to trigger when I leave home (like lock my door) and come home (like unlock my door) that I’ve had to deactivate because my door would lock/unlock at random times.
Since 9-16-21 T-Mobile internet has been my only option. It makes me want to scream.I have called T-Mobile at least 15 times in the past two months because of internet speeds less than .5 mbps. They have had me factory reset my ‘gateway’ four times, now I refuse to do that again. I’ve spent hours and hours on the phone, which keeps dropping the calls when I’m connected with WiFi.They have “reconnected” to a different tower at least 6 times. They’ve sent me a new gateway device (took two weeks) which I set up this weekend. Nothing has solved my problems.Finally last night, the service rep told me my gateway was not connected, even though I still had s-l-o-w internet. I have saved over 100 screenshots of the Speedtest results. My ‘pings are over 120, downloads .5mbps and uploads 10-12mbps. The rep said T-mobile towers do not have a gps service address attached to my device causing my connection to bounce from tower to tower. He was the third representative in the past four weeks to say t
In the less than 2-months of Home Internet service, I have experienced 3 outages. Well, to be exact, they were not complete outages, but it was more like a loss of my 5G signal, which to me is like an outage since I have everything going through my internet connection — phone, TV and internet. I also work from home so these outages really affect me because as soon as I loose my 5G connection, my VPN to work cuts out. Every time I call in to see what the issue is, the agents usually are not much help, they either tell me to restart my gateway or that they are working on one of the towers in my area. When I experience an issue, the first thing I try is rebooting my gateway so I don’t want to call in just to have them tell me to do what I already did or that someone is working on a tower in my area. Is there some kind of outage map so that we can just go to the map and see if there is a problem with a local tower?
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