TV & Home Internet

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1645 Discussions

bunyun
bunyunFirst activity
asked in TV & Home Internet

New home internet customer location for search maps weather tvguide is all broken

kinda ruined my computer! search to tv guide to maps to weather and every other app that uses your location.. It is showing over 200 miles away in minneappolis MN im in IOWA!!!!!!!!!!!!

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bunyun
6 months ago
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BuzFirst activity
asked in TV & Home Internet

5G Gateway. Initial set up password problem.

The password printed on white sticker on the base on my new 5G Gateway does not work. What are my options?

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6 months ago
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ELMRookie
asked in TV & Home Internet

Sprint Towers Disappearing

I had a great home internet signal on a local sprint tower and t-mobile remove my privileges. I am given no guidance on plans to let me access the tower again. My home internet speed dropped from 40mbps to 8mbps. T-mobile folks have no idea what is going on with sprint towers. It’s a cluster!!

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7 months ago
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BobG47First activity
asked in TV & Home Internet

4G vs 5G Gateway SIM Card

I recently upgraded my 4G Home Internet Gateway to a 5G Gateway and could not get the new one to connect to the Internet. After a lot of hassle, an expensive local tech and numerous calls to T-Mobile tech support, the next-to-last tech discovered that the new SIM card hadn’t been activated. She said she was activating it and it would be effective in 30 min. However after 2 hours I still couldn’t connect to the internet so I called T-Mobile again. This tech verified that the new SIM had not been activated.Rather than ask to activate the new SIM, I asked if I could change out the old sim for the new SIM. The tech said that was OK and in fact easier. I did it and got right online. However I note that the speed was only 25% faster (20 vs 25Mbps) on the upload and 50% lower on the download. (5 vs 2.5 Mbps!!) on the download. It’s been about the same for 2 days now. I had expected much better speed 5G.So my question is: should this change in gateway be expected or is there likely a problem u

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6 months ago
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GroundLoopFirst activity
asked in TV & Home Internet

Home Internet modem - need port 80 and 443 open - any VPN's do this?

Just got T-Mobile home internet to replace our existing ISP. Found out port forwarding is not an option on the modem. We are using TorGuard for our VPN. TorGuard will not open any ports below 2048. Do other VPN’s?

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6 months ago
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Timmer72First activity
asked in TV & Home Internet

Timmer72

I have Netflix StandardHD. Is this covered under my plan?

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T
7 months ago
WilliamF
WilliamFSpeaker
posted in TV & Home Internet

Couldn't verify identity with Venmo - Geolocation wrong

Apparently, Venmo read my IP address as being located in Honolulu, HI instead of my actual location and that set off “fraud detection”. To make matters worse, their app and web site didn’t reflect my account being locked and I just couldn’t successfully add any payment types. After a support case I was asked to send a copy of my driver’s license. Then, that was still apparently insufficient and they wanted copies of my bank statements. At this point I just decided Venmo wasn’t for me.I actually explained to the Venmo staff about T-Mobile Home Internet but that was ignored. So, perhaps T-Mobile needs to contact Venmo and explain it.Also, they don’t just use the geolocation from the web browser. I have that and my PC’s location set to my current actual location. 

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WilliamF
6 months ago
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natalie0208First activity
asked in TV & Home Internet

Does the Tmobile Home Internet Gateway support easymesh?

Several newer extenders support a protocol called easymesh.  Does the Home Internet 5G router support easy mesh? 

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7 months ago
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dangerronFirst activity
posted in TV & Home Internet

Internet Gateway, Lost in Space?

Hello everyone…I started with T-Mobile in September with two cell lines and a gateway with the hopes of receiving good service after leaving a competitor. I received my first gateway and it was a defect right out of the box. The gateway had a return shipping label in the box and after contacting T-Mobile advising of the issue; I went immediately to UPS and shipped same day. I received a second gateway several days later and it too was defective upon arrival. Again, the box contained a return shipping label and again after contacting T-Mobile I went immediately to UPS and shipped same day. I have been charged a non-return fee twice and have contacted T-Mobile exactly eleven times to try to dispute the non-return fees. I was told that they never include a return shipping label in the box even though there was a return shipping label in both boxes and was sent another via email to use instead. I continue to have an uphill battle with T-Mobile to this day. It appears that when the gateway

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7 months ago
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tkingFirst activity
asked in TV & Home Internet

Unblock ports

How do I get ports unblocked to use voip? I called tech support and they have no clue what I’m talking about.

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T
6 months ago
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dognmonkeyFirst activity
posted in TV & Home Internet

Got the Gray Gateway and Quite Happy With It.

  I’ve been paying $96/mo for 100Mbps/6Mbps down/upload with Xfinity. I searched for the 5G-Utra area and I found my address was in the dark purple (5GUltra), so I ordered the T-Mobile internet last week, the Gateway came a few days later. I was amazed at the Gateway (Modem+Router combo), quite nice looking and heavy. The setup was a breeze. I put the Gateway near the window of the center room upstairs (2300sf), I got 4/5 bars signal. Inside the house, up/down stairs my phones and laptops tested 60Mbps/20Mbps to 234Mbps/34Mbps down/upload. Much better than my Xfinity ever been.  The kids play games online a lot, they need Ethernet connections, so I got netgear and linksys Gb hub with CAT5e and CAT6 cables to hook up, making sure that the transmission doesn’t get limited by the poor cables. my Mac gets 200-230Mbps/30Mbps down/upload speed, the windows PC are much slower 90-100Mbps due to inferior drivers from MS, but still work for the kids. I need the upload speed because of my youtube

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6 months ago
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Localdj77First activity
asked in TV & Home Internet

Connecting apple router to new tmobile 5g cylinder

Hey guys. Had my apple routers hooked up just fine to my old 4g T-Mobile modem after I turned Wi-Fi off on the 4g modem. I got the new 5g router and I can’t figure it out!  It worked for a week and now at 4:32am this morning it doesn’t. All routers are still green and the T-Mobile wood still works fine. What am I doing wrong?!?!  Thanks in advance!

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6 months ago
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Bucket 73521First activity
posted in TV & Home Internet

was available for internet from February until July

When I check availability for Internet at my location. In February I was and ordered the gateway. Averaged 70 - 110 Mbps download speed. Now when I check I’m not available.  The only that changed is location of my tower. I located the tower and it’s about 8 miles away. I’m February the tower I was connecting to was only about 6 miles away.  Apparently T-Mobile put up a new tower in another location. My speeds are ok when I can check. Depends on what bands I’m connected to. B2 for primary and n71 secondary are highest. B66 and n71 has lower Mbps download with less buffering. Band B71 doesn’t have a secondary band and only 100 - 150 kbps. Sometimes B2 and B66 are missing n71. Without n71 download speed drops to 1 - 2 Mbps.I have T-Mobile internet help on tweeter and I have received good help from some T-Mobile experts. But for the most part since I’m no longer in coverage area I’m told that I’m getting expected service.I have the gateway on wall with LOS of tower and no obstacles in betw

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6 months ago
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glassdudeFirst activity
asked in TV & Home Internet

S21Ultra won't connect to gateway

Changed wifi name on tmob internet app with my S21 ultra. Pc and wife’s S20 connects to wifi but My S21 won’t connect? Put in correct password for new name connection and just sits there.?

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6 months ago
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Anonymous
posted in TV & Home Internet

5g is slower than piss!

5g is slow AF! 100kb slow!  whos arm do I twist to get to the promissed 100mbs?

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6 months ago
extremetm
extremetmHelper Level 1
asked in TV & Home Internet

Is there any way to avoid triple NAT in his scenario.

First is the T-mobile can that we all know has virtually no configuration options. Next is a Sonicwall TZ270 firewall. Next is the Google Nest WiFi mesh system. So it currently goes like this:T-mobile Lan (192.168.12.1) > Sonicwall WAN X1 (192.168.12.231)                                                 Sonicwall LAN X0 (192.168.168.168) > Google WAN (192.168.168.65)                                                            Google LAN (192.168.86.1) > Switch (192.168.86.x) > LAN devicesAny way to go from triple NAT to double NAT?

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extremetm
6 months ago
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sidwinFirst activity
asked in TV & Home Internet

accessing text messages from tmobile home internet

The digits app doesn’t work for sending receiving text messages from my T-Mobile home internet. It’s a pain to go retrieve the text codes. Anyway I can receive these messages or have them forwarded to my other phones?  I want to be able to use gogo but if I’m on the plane I can’t receive the text since I’m not at home. 

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7 months ago
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Oregon CrowFirst activity
asked in TV & Home Internet

T-Mobile Home Internet crashes when loading servers for a certain game.

Games that work fine are:Diablo 2: ResurrectedMinecraft: BedrockDon’t Starve TogetherLeague of Legends - A bit of a high ping but is OkNow when I try and play Rust on Steam. The game loads fine, but as soon as I hit Browse Servers, I’ll get all servers to load just fine but then the internet disconnects. Seems like the loading of the server list is just too much. I’ve read people have SOME luck with connecting directly to a server you find through websites that can load those server lists, but that’s a bit ridiculous.Any way for a fix on this?

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7 months ago
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ozmelen10First activity
asked in TV & Home Internet

Using 2.4G band

I just got the new T-Mobile 5G home internet service and my speeds are great. However I have some WEMO devices, an ECO RUUD thermostat and some automatic blinds that only work on 2.4G band. My question is does TMobile have an 2.4G connection SSID. In looking at my available networks I can’t tell which are mine and which are my neighbors since the only one with the name TMobile is the 5G

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O
7 months ago
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standii1321First activity
posted in TV & Home Internet

T-Mobile Interent does not play with HULU

I thought it was a great idea to get rid of Spectrum internet and sign up for T-Mobile Home Internet. Should have done more research. First I have to cancel HULU and sign up for YouTube TV. Now I have lost ESPN and find out that ESPN+ does not carry ESPN, ESPN2, etc. Will now be looking for another internet service. 

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6 months ago
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Samdunlap11First activity
asked in TV & Home Internet

wifi

I have reset my password on my tmobile internet app because I forgot it after I connected a couple of devices. After reseting it I am trying to set the wifi to my ps4 but it won't accept any of the passwords including the new one I just made. How do I solve this problem?

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6 months ago
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kiehtanFirst activity
asked in TV & Home Internet

T-Mobile Home Internet and Apple Homekit Location Services.

Since switching to T-Mobile Home Internet, HomeKit occasionally thinks I've left my home (while I'm still there) or came home (when I'm away). I’m wondering if this has something to do with the MobileIP address? I’ll have Home Kit Scenes that are supposed to trigger when I leave home (like lock my door) and come home (like unlock my door) that I’ve had to deactivate because my door would lock/unlock at random times. 

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K
7 months ago
2
2ooncesFirst activity
posted in TV & Home Internet

Internet Hell

Since 9-16-21 T-Mobile internet has been my only option. It makes me want to scream.I have called T-Mobile at least 15 times in the past two months because of internet speeds less than .5 mbps. They have had me factory reset my ‘gateway’ four times, now I refuse to do that again. I’ve spent hours and hours on the phone, which keeps dropping the calls when I’m connected with WiFi.They have “reconnected” to a different tower at least 6 times. They’ve sent me a new gateway device (took two weeks) which I set up this weekend. Nothing has solved my problems.Finally last night, the service rep told me my gateway was not connected, even though I still had s-l-o-w internet. I have saved over 100 screenshots of the Speedtest results. My ‘pings are over 120, downloads .5mbps and uploads 10-12mbps. The rep said T-mobile towers do not have a gps service address attached to my device causing my connection to bounce from tower to tower. He was the third representative in the past four weeks to say t

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2
7 months ago
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StinkyCheezeFirst activity
asked in TV & Home Internet

Outtahe Map

In the less than 2-months of Home Internet service, I have experienced 3 outages.  Well, to be exact, they were not complete outages, but it was more like a loss of my 5G signal, which to me is like an outage since I have everything going through my internet connection — phone, TV and internet.  I also work from home so these outages really affect me because as soon as I loose my 5G connection, my VPN to work cuts out.  Every time I call in to see what the issue is, the agents usually are not much help,  they either tell me to restart my gateway or that they are working on one of the towers in my area.  When I experience an issue, the first thing I try is rebooting my gateway so I don’t want to call in just to have them tell me to do what I already did or that someone is working on a tower in my area.  Is there some kind of outage map so that we can just go to the map and see if there is a problem with a local tower?  

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7 months ago
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Rocky55First activity
asked in TV & Home Internet

paramount promotion

How long is T-Mobile offering the 1 year  free of Paramount essential?

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R
6 months ago
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