TV & Home Internet
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I have seen several posts about VPNs not working with T-Mobile Home Internet. What is T-Mobile's plan to address this? I contacted my corporate IT department and they said it's not their VPN. All works fine on my old ATT home internet and Verizon Hotspot (work cell). Maybe I should drop T-Mobile Home Internet and go back to ATT.
New to using the T-Mobile 5G Gateway.Speed test on phone (with airplane mode enabled), hooked only to gateway via wifi: Average about 300 down (Speedtest.com app).Connect to my home router (Gateway’s LAN to Router’s WAN). Tests from a few different computers on home network: Average about 10 down.Clearly, I am doing something wrong, but all the suggestions I have seen, point me to the setup I have and everything seems to work….just much slower. I am with Spectrum and average 200 down with them.Any tips or tricks I should know \ learn?
I have rebooted and factory reset and bent over backwards and held my tongue just right and my TMobile Home Internet will no longer allow me to connect to my google Chromecast. We have iphones with mobile hotspots with better signal than my T-Mobile home internet. I’m about ready to save myself $60 a month and ditch the wifi and run my computer and streaming services on my mobile hotspot. Tmobile this is ridiculous.
So the great grey Gateway showed up a few days ago with a manufacture date in the last three weeks. x.03.0178 firmware (the long awaited VPN fixes, supposedly) is up and running out of the box, and the unit has two good tower signals. DL is 80-150 and UL is 10-40. Broad but sufficient.However, I suspected that my company VPN setup would break TMHI and I was so very right. We have managed Chromebooks as thin clients to log on to the network and run developer machines under virtual instances. We use Teradici PCoIP, and the service will not connect using the trashcan. Con: Nokia WiFi app seems to now be totally locked out. Pro: Video calls are great.But this is a deal breaker. Would rather not have to configure another AP hooked up to trashcanlan ports to make this *possibly* work. Another alternative to a maybe-fix is to set my workstation’s MTU below 1500. I thought I read ChromeOS automatically handles this setting if there are issues, but seems to not be the case here. Can’t find a te
I wish I could say I'm really happy about this service but I can't. The wifi on the 5g didn't work well with Google devices and as a result I had to use my own router which slows the speed down to half of what I'm supposed to get. But the bigger problem is internet dropping frequently. The only fix is to turn it off and back on. It's happening more than it should ever. It's not perfect and I would hope tmobile is aware of these issues and can let the customer know that they are fixing it but as of now I haven't heard anything. It's because of this that I'm most likely going to cancel it soon for something more stable.
Hi, I just recently have the high speed home internet and my location have a 5G speed but I'm not getting the 5G or LTE, I have my router placed upstairs close to the window as it's recommended but still I get like 3 bars. And when I first plug in the router it didn't ask me to upgrade. Do I need to do something else? Please help. You could contact me at my email address: firstname.lastname@example.org Thank youCitchon
First off I don't know the name of this test drive device. Secondly I was rudely insulted by customer service and was told I was a scam artist because they didn't want to do their job and accept fault on their end. I know what the problem is, I cannot connect my device or any other device to the test drive hotspot. The information they gave me on the card and the sticker on the back of the device does not match the device. Check ssid name.
I have an older computer which connects to the t-mobile home internet fine as dones my Android. But I bought a Lenovo computer and it shows every darn network in the building(many which my older computer doesn’t see) but not the Tmobile network, How do I get the computer to see my t-mobile home network. I have the grey Nokia router if that makes a difference. Any possible suggestions appreciated.
Since I got the TMobile Home Internet, I cannot access the powerball.com website or even use the app unless I turn off WiFi. This is both on my ipad or iPhone, using safari or Firefox. I am the authorized administrator on the account, did not set any restrictions. What can I do?
My work VPN finally started working right on firmware 168, I see I have now been upgraded to 178 as of yesterday and immediately everything stopped working again. How can they get away with the “fix” breaking everything? Clearly they don’t test crap before releasing it.
I’ve checked online and gotten this message: “T-Mobile Home Internet may be available at your address. If you’d like us to notify you after confirming availability, enter your contact info below.” I’ve called support asking what this means, and they say “it should be available in your area, you should get a call at the end of the week.” Its been well past that, I’m curious if other have gotten this message? How long before you found if/when you can sign up?
Issue: Does not work with GlobalProtect VPN. My company just changed to this. Also tried a 5.2 version of GlobalProtect. NG.Called TMO support on Friday and requested to push the 168 firmware. Support needed to submit a ticket to engineering for that. Gave them until today. No update.Factory Reset two times to see if my gateway would update from 143 to 168. It would not.Called and canceled and went back to Xfinity. At least I was able to get the intro rate.I really wanted TMO Home Internet to work, but so tired of the lack of real support, not using 5G, and no access to typical router settings.Maybe in a year when my intro rate is over, TMO will have gotten their stuff togetherBest to all.
I’m new to Tmobile Internet and I think it’s probably (potentially?) really good, but wow there is almost NO information available to new users. You need some better info, Tmobile! Here are my initial questions.How do you log into the gateway? I go to http://192.168.12.1/ and it wants a login. Can’t find info on this anywhere. It’s not the regular customer login and it’s not the wifi login. Other Internet providers usually had some kind of login called admin with its own password but...can’t find any information anywhere.Can you name your devices? This is a really important feature. I can go on the Tmobile app, which I assumed would be much like the xfinity app, in the ability to name and assign devices to users. Nope. Please let me know if I’ve missed something, or whether there’s a way to make this (pretty obvious) suggestion to Tmobile that we get the ability to name devices.How do we boost signal most effectively to remote parts of the house? We’ve placed the device centrally where
My company just switched to Palo Alto GlobalProtect VPN. I know what that has meant for many of you and now I am in the same boat. I can connect, but that’s about it. Can’t remote desktop, etc.I called TMO support and was told “at this time, GlobalProtect VPN is a known issue.” In fact, I was told that three times, and each time, I asked if they can push the 168 firmware (currently at 143) to my gateway because for some of you, that has fixed the issue. Support created a ticket for engineering. I’m guessing I won’t hear back.I really don’t want to do the factory reset to get 168, but may have to.I will give them a couple of days to get back to me. Xfinity (ugh) has a new intro rate of $29.95 for 12 month for 100Mbps.For those that have GlobalProtect working with 168, any further issues?
Where is the WPS push-button join feature for the 5G Home Internet gateway? There is no button on the body of the gateway and I’ve looked on the gateway’s screen, in the phone app and in the web browser interface. I don’t see any hint of an “accept join request” action. My printer is having difficulty joining the wifi network so I’m using it via ethernet cable, meaning I can’t move the gateway out of the same room. It would also be so much easier to join all my other devices that don’t have a keypad to enter the password like my bathroom scale, Filimin, etc. Every device has a separate management web portal. Annoying.
I am NOT paid or endorsed by any VPN company or anyone else to make this post. This is simply what works for me and my particular VPN client. I am using the Nokia 5G grey tube router, and I’ve seen a few posts complaining that they can’t use a VPN with it. Also special thanks to the T-Mobile rep who advised me on some of this when I got the service.If you’re using PIA (and this may apply to your VPN as well), click the 3 dots, go to your settings, and do the following under the Connection tab:Make sure your protocol is OpenVPN Change your connection type to TCP Change your configuration method to StaticAfter this, close the settings, and reconnect to your VPN. If using other software, make sure to save your settings if it does not automatically do so. It may take 1-5 minutes for your IP to change to your VPN. After this, google “what is my ip” and make sure it matches with your VPN. In my case, it took about 2 minutes for my IP to completely change over, even after my VPN client connec
I am having constant problems with Gmail since I switched to Tmobile home internet. It disconnects Gmail continuously. What can I do to correct this? It’s disruptive to work, as my company uses Gmail for business for our work.Please keep in mind that not all of us are tech whiz kids and explain it simply without a ton of acronyms.
For the past four days, we’ve had issues with not being able to access certain websites, including almost all google services (including gmail and youtube), cnn, as well as my work (no income != no good). I’ve tried all variety of fixes, the only thing that works is to run the connection through a VPN. Everything works find then. This narrows it down to an IP/DNS issue on T-Mobile’s end. What gives? Who do I contact to get this fixed?
I am a recent convert to T-Mobile Home Internet Service. I am using the router the T-Mobile High-Speed Internet Gateway [model 5G21-12W-A]. I am using it as directed (i.e. I have not configured it in any special way using the GUI). Everything is great so far. I am able to connect to my two computers, SmartTV, iPhone and iPad.I am having difficulty staying connected to the following devices:Google Items: 1) Google Nest Hub (1st Gen); 2) Google Nest Mini Speaker; and 3) a Google Chromecast (actually, now that I think of it, this one has remained connected). Amazon Items: 1) Amazon Echo Show 5; and 2) two Echo Dots (Third Generation). And I am having difficulty staying connected to the following two other items:WYZE camera (1st Gen) WIZ Smart plugs (two of them)I live in a 100 unit apartment complex and according to a T-Mobile tech, I am w/in spitting distance from the T-Mobile tower that is delivering my signal (any amazing speeds substantiate that).
I had the original LTE Gateway and it was decent. Upgraded to the High Speed Gateway and even though my speeds and general connectivity are better, there is something seriously wrong with the Home Internet Service. Why are a lot of the settings and features that were in the original Gateway not available on the new 5G Gateway? My biggest issue is the fact that my Google Home Devices do not want to connect or stay connected once they are! I only have a Mini, Insignia speaker, Lenovo clock, Google TV, and one smart bulb. A lot of the time, the devices show connected but don't work. It takes a lot of effort to even get them all connected. I've even tried changing the security to WPA/WPA2 + TKP (SP?) as recommended for older devices that may not see your network. All my devices see the network and even connect but there is a major issue with the Gateway or Home Internet service that won't allow them to connect properly or stay connected. Very disappointed and this is a first for me feeling
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