TV & Home Internet
Ask about TVision & Home Internet
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We've only had our T-Mobile home internet for about 3 days now. When it works right it's awesome. 90 to 100 meg down, 30 or 40 meg up. We've seen instances of sporadic connectivity however. Right now neither my wife nor I can't connect to LinkedIn on our phones when connected through T-Mobile home internet, but when we connect through our normal ISP no problem at all. The issue is not limited to linkedin, it's just something that's reproducible right now, but will go away in half an hour.Needless to say this makes the service not useful for us. We'll be sending the box back unless some fix magically appears in the near future.If anyone else reading this has had similar issues, please add them below. Hopefully somebody from tech support will read this. When I spoke to tech support yesterday, it was news to them that I would be having sporadic on activity and they told me that they hadn't heard of it. But yet I read many people on the forums have had similar issues. Maybe if you add them
With ATT acquiring Direct TV in 2015, we knew as consumers it was only a matter of time before the media wars heated up. Then T-mobile rolled out with Tvision and it was worth the wait. Tvision ProsClean Programming GuideMobile CapabilityDVR FunctionalityYou don’t get the annoying ad’s over and over again similar to platforms like Hulu, ESPN+ EtcTons of Other Media Content, Movies etc.T-vision is a sports lover dream. No where else can you get most local programming channels, and also Fox Sports, Big Ten Network, SEC Network, ACC Network, NBC Sports, NFL Network, The list goes on and on. I repeat you can not get all of this through any other provider. Atleast not at the same price.Price point is of great value for what you receive ConsRequires faster Internet connection of approximately 15 Mbps down. At my parents home it averages roughly 10 mbps and it would stream however it would buffer often. However I think this will get better with time. Scaling infrastructure can be difficult
I just got T-mobile home internet. Got the hotspot and hooked it up and it works fine on every device in my house except my Computer. I get about 70 mbps down on all different devices including my laptop but my main gaming pc only gets 25 mbps. I’ve tried resetting and reinstalling my network drivers and quite a few other things. I have no idea what just my computer would be getting slow speeds. I’ve tried both wifi and the 2 ethernet ports on my pc and I still get the same speeds on speedtest. Any Help would be Awesome
I ordered a gateway for home internet as I live in a rural, mountainous area. Unfortunately it didn’t work for us. I have been trying to cancel for the past 2 hours as you can only speak with someone to cancel. Anyone know of a way to cancel without sitting on a phone for hours? This is ridiculous!
greetings TM community, i have just received my new GATEWAY 5G INTERNET DEVICE. however, i am having a bit of difficulty in setting the device up to actually receive internet. i have been utilizing my iphone HOTSPOT. therefore, it is a bit difficult to download the latest IOS 14.4 without actual active internet. may you please indicate exactly what steps i shall need to get my new GATEWAY device to work/receive etc… THANK U KINDLY… gclass!
Installed a Tvision hub on a LG OLED tv. The flesh colors are red or washed out, other colors are off and the picture is not sharp. If the Amazon Prime App is used from Tvision hub, picture titles are blurry, the color is off and the titles alternate from filled to no fill. Using the Amazon Prime App without the Tvision hub, none of these issues occur. This problem happens for other apps when used with the Tvision hub and without the hub.Tried resetting the hub, but didn’t help. Is this a known issue with the hub.
I would like to use Port Forwarding, IP Reservations, and be able to rename devices in the device list. None of this seems available with the 5G21-12W-A (New Nokia gateway).When will these be available, if at all?Feels like a case of “newer is not always better”, as the old gateway, as far as I can tell, supported these features.
So, after two weeks of using the Nokia 5G21 modem, i’ve come to the conclusion it does not work very well at all. Constant speed issues, pings all over the place, and even dropped packets. While all of that is going on, I switched my computer off the network and tethered my mobile phone (same tower, same band 2, & is of course TMobile service) with much much better results. no lag, no ping spikes, no dropped packets, gaming is great… zero problems. I switch back to the Nokia 5G modem, terrible. This is not something between me and the modem, it is clearly something between the modem and your network.here’s some results from me being tethered:Tracing route to one.one.one.one [22.214.171.124]over a maximum of 30 hops: 1 1 ms 1 ms 1 ms *hidden* 2 32 ms 34 ms 23 ms *hidden* 3 * * * Request timed out. 4 * * * Request timed out. 5 * * * Request timed out. 6 * * * Request timed o
About a week ago I got the email that ATT Go Now Tv is upping my grandfathered monthly fee. I have been looking at the Tvision for a while but I just hadn't swapped yet and that was the straw to get me to move. The same day I signed up for TVision I checked the Tmobile Internet for my area and same as the last several times i checked, the site said that it was not available in my area and I put myself on the wait-list, again, however an hour later I get a call from them ready to sign me up for it. Cool, signed up for that and I figured that as long as it did as good as my cellphone we could finally drop Century Link. The brown bus dropped it off yesterday and after a few resets of the app and resetting the wifi in the other room I got it running and the speedtest was saying around 100mbps compared to CLs 25-28 anytime I did it. So that was awsome. Now the odd thing is that when the Tvision was on CL it was fine, but now that I'm on the TMo internet it says that I'm traveling and have a
T-Mobile stop treating as if this is a phone. I have searched and searched and can not find answer. I live in an area where 4G, 4G LTE, and 5G is available. However the 5G signal is weaker than the other, so the gateway goes to the strongest signal. Stronger is not the fastest. When I can get it to connect to 5G for moment the speed is 250 Mbps download; but what happens the signal competing with 4G which drops my connection to 50 Mbps. I have a 5G phone it connects with no problem in certain areas of my home. What I need is the ability to only connect to 5G in the settings. Anyone have a solution until T-Mobile fixes this problem. Should be easy fix to just say only connect to 5G, and based on some of the reviews I think this is more of a common problem than T-Mobile understands. Anyways, anyone else experiencing this issue and found a solution?
A few weeks ago I would record a nbc show with audio that sounded like chipmunks. It started with the today show, then evening news, now it’s all nbc shows, all the time, that are live, recorded and on demand. It doesn’t happen with any other channel. I spent an hour on hold with tech support this morning but finally hung up. Very pleased with TVision generally but would like to get this resolved. Any suggestions?
I use Ookla SpeedTest and in most tests for my Home Internet the results are really excellent, up anddown, but every now and then the upload part does not seem to ‘connect’ (for lack of a better term).The speed gauge stays at zero for a second or two then goes to .01-.05 Mbps and frequently displays a zero upload.Run the test immediately thereafter and it is fine again.I also get ‘LOADING’ delays in Gmail. Any ideas? ThanksBill
(1)I purchased a Home Internet. Plugged telephone line into telephone port but no dialtone. Called that line and message says it is a limited line. How can I get a dialtone?(2) at my farm I get 3 bars & great speeds 30mbps down, but 1,300 ft away at our lake cabin, I get 1 to 2 bars and speeds of 1.5 to 6 down. I get good speed with MoFi with external antenna. Is there an external antenna or signal booster available for NOK 5G21?(3) Is there any way to remotely access/control this device?(4) Is there a way to view and control usage by device? I can see # of devices connected but have no way to see them individually(5) device is a 192.168.12.1 Is there a way to change that to 192.168.10.1 to match my ethernet attached routers throughout my farm? Sorry for so many unrelated questions. I have AT&T at my business with 12 lines and home internet service. My spouse depends on this for her job with NYSEG. She has to keep folks alive that will die if their electric service goes out.
I just got a T-Mobile High-Speed Internet Gateway and am trying out the ISP service. So far I’m very impressed with it.I have the cylindrical device (5G21-12W-A).I’ve read that it’s possible to use this device with an existing router. Can anyone point me to instructions for doing so?I want to do this as my router (NETGEAR Nighthawk Pro Gaming XR500 Wi-Fi Router) allows me to use an external USB hard drive as a NAS, which is very convenient.
I am now on day 2 of my T-Mobile Home Internet. Previously I had a prepaid cellular account that is not in use. To date I have not been able to log into my Home Internet account because of some conflict with my prepaid account.Getting support for this is impossible as teh Home Internet team doesn't seem to know very much about their own offering and want to keep sending me to the prepaid account team. The prepaid account team is like the ugly stepchild of TMO as they dont bring in as much money as teh regular side so support from that end lacks as well.So I am stuck.I thought T-Mobile was supposed to be the disruptor.
I’ve just received my nw Nokia 5G gateway, and while it is not perfect, it does work. I can use my vpn, I can get my Eero mesh system to interface just fine. However, I’d like to figure out what acceptable cell tower metrics are. I’m totally blind, so I can’t see the touch screen at the top instead, I use VoiceOver on the iPhone to look at the cell tower metrics on the app. Is there anybody who knows that the proper values are? Also, is there any kind of beta firmware for this device to test out some of the new features?
Hey all, My mom is sick and living in a nursing home. There is a law in my state that allows for video conferencing, security cameras, and computers to be installed so long as the resident (or their family) supplies the internet. This includes devices like Amazon Echos, iPads, and others. It was suggested to me that a hotspot internet would be a good solution but I like what T Mobile offers with the Home Internet plan. When I check the eligibility of the facility, the online tool says it is ineligible - but if I check the nearby residential areas, it is in an eligible area: As you can see from the picture, the houses are only 0.05 miles away, essentially in the backyard of where she lives. Does anyone know if T-Mobile would allow home internet to be set up in her room? It would be a huge help. Currently, they can’t even receive visitors due to COVID, and having some internet-accessible devices enabled by the T-Mobile Home Internet network would be a godsend. She will be living in her