TV & Home Internet

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  • 10,472 Replies

1931 Discussions

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SD-CHISFirst activity
asked in TV & Home Internet

internet speed variance

There is huge variance of internet speed in my home. In particular, the download speed is falling down around 40 Mbps between 12:00 pm and 4:00 pm. Is it normal? The speed goes up 400Mbps in the evening. :(Can T-mobile make the speed up during the day?

1
C
21 days ago
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plowboyFirst activity
asked in TV & Home Internet

T-Mobile router/online banking problems

When I try to log in to my local online banking it continually reverts me back to enter my log-in information over and over again.

1
bocaboy2591
21 days ago
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SoCal MarkFirst activity
asked in TV & Home Internet

t-mobile Home Internet - Location Issue

I live in Los Angeles County California, and the home internet is showing the different sites that I am in Las Vegas.  This creates a problem from things like streaming YouTube TV, to access my local channels.  Spent many hours with Home Internet (they act like they have never heard of the problem - yet I have seen some comment on this chat (doesn’t T-Mo monitor the chat room, (another question for another day))).  It was suggested that I wire my personal router into the T-Mo router, and at first it appeared to work but then when I went to You Tube it showed location as Vegas again, An hour on chat with You-tube (this person appeared to know what they were talking about) and he finally said that You tube uses your IP address to determian where you have access and since my was saying Vegas that all they can do.     Anyone have any suggestions on a work around, I would hate to go back to Spectrum to solfe  the issue.

17
G
21 days ago
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VodouPriestLearner
posted in TV & Home Internet

This fixed my internet issue(NO INTERNET or SLOW)(FIX)

So, I use to for months like 6 months now have had no internet in the day time… I had to wait and stay up at night like around 11pm-12am to get internet… No fun! I finally figured out the main issue! Those of you whose problem is no internet or slow internet, try using Cloudflares DNS servers! It’s been working ever since last night and works right now in the day time!😎 DNS Servers:1.1.1.11.0.0.1 Last night I was getting 24-25mb/s on downloading steam games, avg in day time is 5-10mb/s. PLEASE respond back with a update if this has worked for you!

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V
21 days ago
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dooog911First activity
asked in TV & Home Internet

i-pad drops internet

Just installed t-mobile gateway a couple weeks ago worked fine, now my wife’s iPad drops wifi periodically all our other devices do not have an issue including my iPad .Not to techie not sure what to do

5
R
21 days ago
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WebGodFirst activity
asked in TV & Home Internet

BYOD-ROUTER Specifications

Anyone find the specifications for the BYOD-ROUTER? things like whether it handles 2.4GHz and/or 5GHz? Searched allover the T-Mobile site and found nada!

4
G
21 days ago
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tired8timesFirst activity
asked in TV & Home Internet

gateway place on desk(to close to me?) and should I use Ethernet port to connect to laptop instead of wireless.

1. should i use the gateway ethernet connection directly to my laptop(i have ethernet port available on laptop) 2. is it safe to put gateway on my desktop next to me (radiation) thanks.

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J
21 days ago
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patschFirst activity
asked in TV & Home Internet

tv not working

Internet works. TV stopped working. How do I fix this? 

2
G
22 days ago
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rgostlFirst activity
asked in TV & Home Internet

T-Mobile Home Internet - seasonal suspension

I am using T-Mobile Home Internet at a 2nd home that I occupy for 6 months a year.  Is it possible to “suspend” the internet service during the time the home is not being used and keep the equipment?  I don’t want to pay for the service when I am not there.  Otherwise I would have to cancel the account, return the equipment and then open a new account with new equipment every six months and this will probably result in a problem. Thanks!

14
K
22 days ago
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WeldonFirst activity
asked in TV & Home Internet

Modem speed

How do I find my modem speed?

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F
Pillar
22 days ago
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Mz Red1First activity
posted in TV & Home Internet

ITS TIME TO SUE T-MOBILE BAD INTERNET SERVICE

It time to SUE T-MOBILE FOR NOT PROVIDING CUSTOMERS WITH THE INTERNET SERVICE WE ARE PAYING FOR EVERY MONTH YOU CALL THEY DO NOTHING THEY ARE PUTTING THE LIVES OF OUR FAMILIES AT RISK BECAUSE OUR SECURITY CAMERAS WONT WORK WITHOUT INTERNET THEY REFUSE TO HIRE REAL TECHNICIANS TO COME OUT TO THE AREAS TO FIX NOTHING & THEY KNOW THEY ARE NOT GIVING US INTERNET SERVICE BUT THEY GETTING THEY MONEY EVERY MONTH FROM US & IT RIDICULOUS & UNEXCEPTIONABLE THAT THEY BE ALLOWED TO KEEP CHEATING & DECEPTIVELY TAKING OUR MONEY!! I’M SICK OF THEM GETTING AWAY WITH IT I CANT EVEN CONNECT MY PHONES TO THIS HOME INTERNET IT SAYS MY PHONE IS NOT CONNECTED TO THE INTERNET & THE BOX SITTING IN THE WINDOW! IF ABOUT KNOWS OF A LAWYER WHO HANDLES CLASS ACTION LAWSUITS PLEASE SEND THEM MY WAY I WANT ALL MY MONEY BACK THEY SHOULD HAVE GAVE IT FREE WHILE THEY TESTING IT OUT AT OUR EXPENSE & THEN MAKE US TROUBLESHOOT WHEN THATS THEIR JOB NOT OURS!! & I HAVE NEVER SEEN 5G anything whil

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Pillar
22 days ago
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DummyFirst activity
posted in TV & Home Internet

internet

I had to leave home to get internet access from a different provider. I am getting my email now since I can't get it on my T-mobile home internet. T-mobile sucks and refuses to fix their issues.  Don't pay for this crap. 

1
J
22 days ago
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VitruvianFirst activity
asked in TV & Home Internet

Hulu Live

Why won't Hulu Live work with T-Mobile Internet? Looking the question up online says: “T-Mobile Home Internet supports most video streaming services, like YouTube TV or Netflix. However, at the moment, Hulu + Live TV is not supported due to a technical requirement in delivering the service. We’re working closely with Hulu to resolve this as quickly as possible,” a T-Mobile spokesperson said in a statement. This is very unacceptable in today's market. With Hulu being a cloud supported application, it should take nothing to support the service. It's a simple data service that should be provided and supported. 5G is just a carrier, it's a link to internet services. Why is it, the service is not supported? I would like a deeper technical answer as to why such a simple thing is not 'supported'? 

39
J
22 days ago
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D00dRookie
posted in TV & Home Internet

every night at 7 pm no connection

Every day at 7 PM T-Mobile home internet cannot provide internet access and all my devices go offline for hours. Every night. Absolute garbage service. Does anyone know why? Why my gateway says excellent yet isn't capable of anything? 

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M
22 days ago
EdgarOnWheels
EdgarOnWheelsFirst activity
asked in TV & Home Internet

T-Mobile Home Internet - Setup Fixed IP

How can I set FIXED IP’s? I need fixed IP for my printer and cloud device, because with DHCP, every time I restart devices, with random IP, I lose mappings and have to refresh settings all the time.

5
D
22 days ago
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KentwaFirst activity
asked in TV & Home Internet

Any Solution to the Printer connection problems with T-Mobile Gateways?

Installed my Arcadyan KYD21 Router last Friday, and everything works fine except that I cannot get my HP 8600 printer connected. Been through multiple conversations with support, and tried everything including using the admin settings to separate the 2.4G and 5G gateways, plus reinstalling and resetting the printer.  Still cannot connect. Looks like either the gateway is filtering, or the printer cannot use “b/g” with no way to change to “n” on the gateway, nor is there anyway to manually add the printer IP address. Router and printer are too far apart to use an ethernet or usb-c connection. T-Mobile tech support says the gateway is working as it should and it’s not a problem at their end. Unless there is a solution within the next week (15 day free trial) Its -back in the box and cancel the service. I have to be able to connect a printer. Anyone have any other ideas?

16
J
23 days ago
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Freway01First activity
asked in TV & Home Internet

Retaining the Router Function of My Orbi Mesh Network with the T-Mobile Home Internet 5G Gateway

Currently running an Netgear Orbi Router & Satellite mesh network in my home that currently connects to a cable modem. I have numerus wi-fi connected devices (Amazon Echo(s), Fire TV sticks, thermostats, security cameras, iPad tablets, Nest devices, Ring devices, etc.) attached to my network via wi-fi, and another 10 or so devices connected via ethernet, one of which is my home server running Plex. Some of the devices have reserved IP addresses assigned to them.I’d like to continue to use my Orbi router when my new T-Mobile Home Internet 5G Gateway is setup so the Orbi router continues to handle all of my wi-fi needs along with DHCP assignments.Can I just connect the Orbi routers WAN port to one of the ports on the 5G Gateway and be done with it or are there other steps I need to take?

7
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23 days ago
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FACFirst activity
asked in TV & Home Internet

5G Gateway Signal Type

The last time I spoke with a T-Mobile Tech about us only getting 2 bars, she said a cell phone signal booster would not help with Home Internet because it is a different type of signal.    Is that true?   Or is the cell signal the same as the Internet signal?

0
F
23 days ago
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GThurmanLearner
posted in TV & Home Internet

Pretty sure they are throttling back

Pretty sure they are now throttling back on us every afternoon. Our service is terrible to begin with, by midafternoon at high use periods we drop to 3mbps or less. That’s down from the lightning fast 40mbps we normally suffer with. We were sold 188mbps to 250mbps by the salesman. He was pretty much full of crap too. Albuquerque tech support said he would sort it out and get back to me, never did. Calling the 800 support lines is a total joke, you get Filipino’s that can scarcely speak English and can’t even read the Q and A manuals they are told to never deviate from.

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Pillar
23 days ago
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shynesssleepyFirst activity
asked in TV & Home Internet

home internet usage

Last updated was last day of 2022. No new updates by now should be more then 7.79 GB same thing happened last month November.

1
G
23 days ago
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DhayanidhiFirst activity
asked in TV & Home Internet

T-Mobile home internet is down for more than 12 hours in Sammamish

T-Mobile home internet is down for more than 12 hours in Sammamish. No resolution yet.

4
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Pillar
23 days ago
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ConnieSue18Rookie
asked in TV & Home Internet

T-Mobile Internet (2.4G) with Alexa Drops Feit Bulbs often and at random

I changed from Cox to T-Mobile internet.  The download speed in exceptional. The Alexa transition was smooth once I added 2.4G to my T-Mobile router. I named the new 2.4G the same as the Cox name with the same password, every device moved over as hoped. My home is automated with multiple plugs (7) and Feit Bulbs (30). Once setup everything worked for a short time. Then the bulbs would drop offline at random. The plugs always work. To reset the bulbs all I need to do is turn off the power to the bulb and turn it back on and then they are connected and work with Alexa. I have tried to find a pattern (like time of time or phase of the moon) but there doesn’t appear to be a pattern. I have via the Feit App set all devices to update the firmware automatically. Also, setup all Feit devices to push a notification when they drop offline; there are many pushed messages in the Feit app but again no time pattern. I have an open ticket with Feit and have tried all their suggested solutions - nothi

7
C
23 days ago
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OupsFirst activity
asked in TV & Home Internet

Issue with T-mobile Home 5G and Cisco AnyConnect

Hello,When I try to connect my vpn Cisco Anyconnect with my box Home 5G, I have this message:“The VPN was terminated due to a loss of communication with the secure gateway. A new connection is necessary, which requires re-authentification.”I tried to Allow local (LAN) access when using VPN (if configured) but it did not work.I have no idea what to do. I work for a big foreigner entity and it is very difficult to have answers.I need some help please 

4
C
23 days ago
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Will-CutFirst activity
posted in TV & Home Internet

Gambling Sites not able to be used on T-Mobile Home Internet

This needs to be fixed streaming services don’t work and the gambling sites require location verification to allow bets to be placed. My IP shows that I am in Colorado, Illinois or Georgia but I am physically in Kansas. If I connect my computer to my phones hotspot then all this goes away. Makes me want to run my whole home a few phones. This is enough to make me leave T-Mobile. I have been a customer for over 20 years from the voice stream days.T-Mobile has stated that I “should” be able to get a static IP if I convert to a business account. I might do this is there is no added costs. Static IP is standard on Cable and fiber providers, so this is very disappointing. 

0
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23 days ago
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Juancollazo20Helper Level 1
asked in TV & Home Internet

Fire TV's won't connect to Home Internet

I have had TMobile home internet for quite some time now. I have two Insignia Fire Tv's that were working just fine with the home internet up until a month ago. They will connect but it says there is no internet, which definitely isn't the case because I have a Samsung smart TV and my bedroom TV's Roku connected to it and both are working perfectly. The speeds are super fast and the connection is very good. I have my network split into 5 and 2.5 and neither works on the Fire TV's. Does anyone know why this is? I factory reset the Fire TV's but that didn't seem to do anything- I even connected them to my phones hot spot so that they could update. My phones hot spot connected well for updating them but it's not fast enough to stream. If anyone has any answers I would appreciate it!

11
U
24 days ago
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