TV & Home Internet

Ask about TVision & Home Internet

  • 1,618 Discussions
  • 7,547 Replies

1618 Discussions

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DarrellFirst activity
asked in TV & Home Internet

incoming text messages

I want to stop all text messages coming to this Wi-Fi device??

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18 days ago
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NusstangFirst activity
asked in TV & Home Internet

Ruud Thermostat will not connect.

I changed from Mediacom internet to T-Mobile internet so I had to reset the wifi on my Ruud thermostat to be able to display the current weather on the thermostat and to use the Econet app. I am having a problem of not being able to connect to the wifi that has an internet connection. I called Ruud/Rheem for help. Went through the steps but would always lose the connection in the final step. I was told if the steps we went through did not work, it was something on T-Mobile’s end that was causing the problem. I had no problem setting up the thermostat when I had Medicom. Any suggestions?

4
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18 days ago
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eraserheadhairRookie
asked in TV & Home Internet

Router Configuring Advice

Hi, this is a followup post to this one where I was looking for a router for my Arcadyan gateway, I picked up the Asus GT-AC2900 (aka RT-AC86U) and set it up yesterday, it is currently working and at similar speeds, so now I'm looking for ways to configure it, hopefully this can help others looking for a router/router advice too, here are some notes I had from my setup/configuring I already tried:-I do have the wifi in the Arcadyan turned off thanks to Nater Tater's easy script and tutorial for how to do so. This keeps the gateway less busy/hot. In case you’re wondering the TMHI app and web interface still work through your router’s network, so does the script, so you can look at data metrics and reboot from there still.​​​​​​​-disabling DHCP on it's own like I had seen in some threads had made the wifi signal stop working (not unavailable it just had no internet), speeds didn't really change either so that was a no-go, if anyone knows more about that please let me know since I likely

4
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19 days ago
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PjamFirst activity
asked in TV & Home Internet

Printer connection

Does anyone know how to add a MAC address of printer to permitted devices on Gateway router?  Would appreciate assistance.  

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19 days ago
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jogFirst activity
asked in TV & Home Internet

Mail FIle Size Limits

Senders trying to send me jpg attachments via email are getting return messages saying file is too large. What are the max attachment file sizes for email? 

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19 days ago
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MandM01First activity
asked in TV & Home Internet

AP Isolation

How do I turn off AP Isolation?  I can not use my Google devices with this network. 

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19 days ago
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TheloniusJRookie
asked in TV & Home Internet

5G Home Internet Suddenly Very Unstable And Technical Support Is Essentially Useless

Wondering if anyone else is having similar issues.First, at $50/month for 5G speeds with no data caps, this service is pretty much the best deal out there.  When it is working well, we typically see speeds in the 60+ Mbps down/ 20+ Mbps up which is by far the best performance we’ve ever had at our house.  Unfortunately, it has recently become the case that it almost never “works well”.  Over the last couple of weeks, we are lucky if we can get an hour a day where it is getting this kind of performance.  For much of the day, it is actually not even usable (we’re talking less than 1 Mbps and barely registering uploads).The strange thing is that when we first got this modem, it never seemed to be the case.  I saw some forum discussions that overheating might be an issue, but it really isn’t that hot.  Additionally, when it is performing poorly, I noticed that we are getting less than two bars primary and zero bars secondary on the modem.  Again, this previously wasn’t the case.Sometime re

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19 days ago
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DandanRookie
asked in TV & Home Internet

Can't access 192.168.12.1

Can’t access 192.168.12.1. I am already connect with the WiFi. But just can't access the 192.168.12.1. Don't know wwhy

14
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19 days ago
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helpneeded22First activity
asked in TV & Home Internet

T mobile home internet 5G signal but "no internet"

I’ve spent about 10 hours on hold or with tech support over the past week. Each tech telling me something different and I’M OVER IT! They’ve sent me the new device, restarted it a million times, etc. Device shows “no internet” even though it also shows 5g and 4 bars and says “Good Service”. Can anyone fix this? If I can’t get it solved today I’ll have to cancel since today is the deadline with my other internet provider.

6
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19 days ago
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LPMLearner
asked in TV & Home Internet

T-Mobile Home Internet, Can't load remote spreadsheet

Using my old AT&T Internet 10 DSL plan I can remotely load a spreadsheet from work. Using T-Mobile Home Internet the spreadsheet won’t load. Any thoughts ?

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19 days ago
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northgeorgiaFirst activity
posted in TV & Home Internet

disappointment

Very disappointed that T Mobile Home Internet does not work.  I was notified that this service was available to my address.  The ‘sales rep’ was adament that I would receive a very strong signal and have speeds up to 100 megabits.  I told them I live in an area that is mountainous.  Should not be a problem they say because their map shows that I will receive a good signal.  Wrong.  The Gateway arrived and the best ‘signal’ I could receive no matter where I placed it in the house was POOR!!  I even contacted the supposed service tech and they too saw my signal was POOR. But had the audacity of saying that was STILL GOOD!!  Are You Kidding Me!!  I even tried to connect some of my devices and they could not find the internet via the Gateway.  After much discussion ‘they’ finally agreed to send a return label.  Point is I should never have been given the opportunity to try. My area being what it is, unless you are close to the tower you will not get a decent signal.  I just hope I don’t ha

2
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19 days ago
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WartanFirst activity
asked in TV & Home Internet

turn off wifi broadcast on 5g Home internet

How would I go about turning off the WiFi broadcast from my 5G device?

1
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20 days ago
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MazenFirst activity
asked in TV & Home Internet

unable to activate apple TV offer, i get the msg that something went wrong, try again loop

unable to activate apple TV offer, i get the msg that something went wrong, try again  loop 

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20 days ago
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tashhhFirst activity
asked in TV & Home Internet

Cancellation and refund

I ordered internet service on 05/10/2022 and received equipment on 05/17/2022.  I used the internet maybe 2 days and I cancelled and returned equipment on 05/19/2022.The T-Mobile received returned equipment on 05/25/2022 and they told me the refund credit will process 5 - 7 business day which is before my payment due date 06/07/2022.  But the credit was not processed until my payment date, so I paid full payment even I did not use the internet service.I called them and complain about the credit and they said, ‘I don’t know why the credit is not processed and I will process it now’.  Are you kidding me?  I called T-Mobil twice about the refund and confirm the credit before my due date but it’s not correctly processed on time.  How it possible even T-Mobil doesn’t know the credit is not processed until I called them today.I am more them 7 years with T-Mobile and I am so disappointed their service. 

1
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20 days ago
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cim1234First activity
asked in TV & Home Internet

Prepaid MasterCard

The promo status says “sent” but I haven’t received the prepaid MasterCard.  I check email daily.  Has anyone actually received and  used?

1
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20 days ago
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txdiver1First activity
asked in TV & Home Internet

NO LOG IN ON HOME WIFI

MY NEW 5G ROUTER WILL NOT LET ME CONNECT TO THA APP ON MY PHONE USING THE ADMIN PASSWORD SO I CAN CHANGE THE PASSWORD AND SSID 

1
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20 days ago
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SlclemensRookie
posted in TV & Home Internet

T-Mobile Home Internet slowed to failure of service

There seems to be a fair number of home Internet customers who had good service a few months ago and now practically have no service. T-Mobile is just giving us the runaround, they give equivocating responses about congestion on their system,  which of course is their responsibility. They sold it to more customers than it has the capacity to serve  And finally they tell you they have no plans to improve their capacity, so if you don’t like it you should leave. What’s the contact point for the FCC Complaints? Has anyone contacted any other agencies or law offices yet?

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20 days ago
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frustated2First activity
asked in TV & Home Internet

Arcadyan

The T-Mobile app goes in and out. The app will show no bars! I changed the admin password and Wi-Fi passwords, and the app says I’ve entered the wrong password, but the web interface accepts changed passwords. the 2mghz line shows no internet at times. when trying to reconnect my Alexa devices it shows no internet! This has been an ongoing problem for months.I am currently on hold to speak to someone, 30 minutes and counting. This is the worse customer service I’ve ever dealt with. When they want to end the call, they pretend there’s a bad connection, SMDH!   

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20 days ago
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JoshjafacklFirst activity
asked in TV & Home Internet

t-monile home internet is barely providing basic data speeds sometimds.

My t-mobile internet, especially lately, has been the worst internet I have ever bought/dealt with. My wife with her iPhone 12 Pro gets medium 5g coverage most of the time at our house. Why does our home internet modem averages weak to poor signal? I’ve never gotten a better signal than weak. It is also CONSTANTLY losing connection to the internet witch is hard on my wife when she works from home full time and is constantly dropping connection to her work. I’m never getting the minimum download speed I was told I would at least be getting and streaming and or gaming is virtually impossible. Please help or I’m going to have to cancel and go back to our previous internet provider. 

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20 days ago
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denkaiFirst activity
posted in TV & Home Internet

Enable advanced mode for "Gateway"

please offer the nokia modem to advanced users to begin with, or enable advanced settings so a user can disable wifi/dhcp/dns etc.  I use my own recursive DNS, DHCP server, and Wifi router, I’d like to use the t-mobile service but it doesn’t work for me.

0
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20 days ago
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jayr12753First activity
asked in TV & Home Internet

where is t mobile email address

Can’t find the email address and the gateway coverage button does not work. I have one it works great and i want to install another at a differnet location but dont want to spend 20 mins on hold. it is like they are trying to piss off customers. 

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20 days ago
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Scott30First activity
asked in TV & Home Internet

wifi box

How can I get a new WiFi box, my box doesn’t work when it is unplugged as said on the box.

2
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20 days ago
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Jim12957First activity
asked in TV & Home Internet

Connected, No Internet

We've had TMobile Home Internet for several months, and it's been rock solid from day one. Until the last 24 hours. Every 10-30 minutes or so, our devices get 'Connected, No Internet', and the only way to fix it is to power cycle the gray trash can (as we call the modem). Very confused, as it's location hasn't changed since initial setup, nor have any of its settings. Any help would be appreciated.

19
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20 days ago
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Xandersmom19First activity
asked in TV & Home Internet

connected no internet

Have absolutely no internet majority of the time it says connected but no internet first they though it was my router son they sent me a different one now I’m have even more problems and contacting T-Mobile doesn’t get u anywhere help

0
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21 days ago
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OmgusofunniFirst activity
asked in TV & Home Internet

TMobile Home Internet -- Great signal but no internet?

Hi all. I'm wondering if anyone else has had a similar issue. My unit is up on a second floor window. Constant five bars and I am not far from a 5g tower. But ever since I separated the bands (2.4ghz vs 5ghz) so I could live a smart Google home life again, my unit has been crashing. I've called in and done several factory resets. Most of which did not help up until I did a factory reset on my end and the expert did one as well on their end? Or at least that's what I was told? Anyway, it worked great up until I separated the bands about 24 hours later. I only reconnected a few smart devices and went to bed. This morning, I'm back to where I started with 5 signal bars and no internet connection. I'm chatting with a tmobile expert right now and we're troubleshooting it. I guess I'm getting a replacement in two days, but I'm hesitantly optimistic. Anyone else have a similar experience and solutions? Would adding a router help at all for what I'm guessing is a bandwidth issue?

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21 days ago
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